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Mass Casualty Incidents Concerns and Considerations

Mass Casualty Incidents Concerns and Considerations. Family Assistance Center. Provides services and information to the family members of those involved in the incident Private, safe and secure Addresses fundamental concerns of family members and survivors. Family Assistance Center.

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Mass Casualty Incidents Concerns and Considerations

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  1. Mass Casualty Incidents Concerns and Considerations

  2. Family Assistance Center • Provides services and information to the family members of those involved in the incident • Private, safe and secure • Addresses fundamental concerns of family members and survivors

  3. Family Assistance Center • All needs are provided for • Transportation • Emotional/spiritual and psychological care • Meals/beverages • Financial assistance • Funeral assistance

  4. Families Are Looking For • Information – what happened • Briefings • Personal effects • Support both mental and spiritual • Privacy and a security buffer • Refreshments and restrooms

  5. Feeding • On a regular schedule • Food appropriate for the population being served • Provision for dietary needs • Snacks available when people are present • Water is key component – vital • Comfort food welcomed in long-term incidents

  6. Practical Matters • No food served in Family Briefing Room – use a separate area • Ensure people know where to get water, tissues, etc. • Location of bathrooms • Schedule of briefings and feeding • Location of snacks, water, coffee/tea, etc.

  7. Realistic Expectations • Provide FACTUAL information – know the source • Don’t promise anything • Your personal opinion doesn’t count • Do Not share your personal story • Take time with people – they are under stress and may have problems saying what they mean

  8. Meeting Needs • Let people tell their story at their own pace • DON’T RUSH • Be PATIENT • They need to talk • Need to tell their own story • This is not the time to offer advice

  9. LISTENING • Be patient, be patient, be patient • Don’t use acronyms • May need translator • Be sincere • Don’t be looking around or checking your phone • Focus on the person

  10. How Can You Help? • Greeters and check-in at FAC • Briefing support – trained and prepared • Logistics • Medical • Family/friend escort • Administrative

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