slide1
Download
Skip this Video
Download Presentation
TRIG 2006

Loading in 2 Seconds...

play fullscreen
1 / 25

TRIG 2006 - PowerPoint PPT Presentation


  • 87 Views
  • Uploaded on

TRIG 2006. Electronic and Live. Online Reference Four Years On. Nicole Phillips eLearning Librarian Holmesglen Institute of TAFE. TRIG 2006. Holmesglen. Student population of over 50,000.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' TRIG 2006' - jirair


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

TRIG 2006

Electronic and Live

Online Reference Four Years On

Nicole PhillipseLearning LibrarianHolmesglen Institute ofTAFE

slide2

TRIG 2006

Holmesglen

Student population of over 50,000.

Offers over 600 courses from traditional vocational courses, VCE as well as undergraduate degrees and post-graduate certificates and diplomas.

The Information Commons is a network of four branches incorporating the library and over 300 computers for student use.

slide3

TRIG 2006

Software in 2002

Liveperson >software

Software

>company

Software in 2006

>software

>company

slide4

TRIG 2006

Cost in 2002 (for full version)

Approximately $5000 AUD.

Cost

Actual cost is $3750 USD.

Cost in 2006 (for ‘downgraded’ version)

Approximately $1598 AUD.

Actual cost is $1188 USD.

slide5

TRIG 2006

Buttons and Branding

Original

Branding

Customised 2002

Customised 2006

slide6

TRIG 2006

Marketing 2002

Marketing

  • Articles in Institute news
  • Mass emails to staff
  • Demonstrations in information literacy classes
  • Addition of LiveHelp button on website/databases
  • Competitions
  • Flyers

Marketing 2006

  • All of the above +
  • Articles in student newspaper
slide7

TRIG 2006

Staffing

  • Initially a centralised service based at the Chadstone campus.
  • Service staffed from Information desk.
  • All reference staff trained to use software.
  • Decentralised the service in June 2003.
  • All branch reference staff trained to use software.
  • All reference staff trained in conducting an online reference interview.
  • We use transcripts to aid in staff training.
  • Since conducting training, the quality of chat sessions has risen dramatically.

Staffing

slide8

TRIG 2006

User Interface:

Pre-chat survey

slide9

TRIG 2006

User Interface:

in the

chat

room

slide10

TRIG 2006

Staff Interface:

in the chat room

slide11

TRIG 2006

User Interface:

canned responses

database

slide12

TRIG 2006

What are they asking us? EVERYTHING!

do you know where can i find information about family court pre-trial hearnig .Hi, just wanted to know how I can renew my books over the internet.

 could you tell me how to access info on the correct way to write a bibliography on our holmesglen site please thankyou.  i would like to know if i can access the k drive from home.

I have placed a hold on a book by Peter Reed, Strategic Marketing Planning, and I wanted to check if it was ready for me to pick up.Hello, I would like to know whether there is a book called "Death by Chocolate" in the library. closing time at moorabin plz thanx.am trying 2 check my result but it says password is invalidplz help me.

im trying to find newspaper articles from australia from late 1996,1997, is there a database I can search?hello, i was just wondering if you have examples of some business assignments like past assignments.

hello...i want ur help i hav my subject of Food nutrition but may u plz tell me that i should search for subject or title.

Questions

slide13

TRIG 2006

Total Chats 2002-2005

Statistics

Total Chats over 4.5 years is 3430

slide14

TRIG 2006

Average number of chats per month 2002-2006

Statistics

Average over the 4.5 years is 61.5 chats per month

slide15

TRIG 2006

Wait time (in minutes)

Statistics

Average wait time is 0.58 seconds

slide16

TRIG 2006

Contact Time (in minutes)

Statistics

Average contact time is 10 minutes, 50 seconds

slide17

TRIG 2006

Exit

Survey

How did you find this service?

slide18

TRIG 2006

Exit

Survey

Was the information sent to you…

slide19

TRIG 2006

Were you using this service from…

Exit

Survey

slide20

TRIG 2006

Exit

Survey

Are you…

slide21

TRIG 2006

Exit

Survey

Would you like a copy of this chat transcript?

slide22

TRIG 2006

Did you find this service easy to use?

Exit

Survey

slide23

TRIG 2006

Any suggestions for further improvement?

Exit

Survey

slide24

TRIG 2006

The Future?

The Future?

In 2002>

  • Develop service to be 24/7 (or close to).
  • Interested in developing a collaborative service with a W.A. and N.Z. Institute to make the most of time differences.

In 2006>

  • Maintain & improve the current service.
  • Keep watching brief on potential developments.
slide25

TRIG 2006

Contact

Contact

Nicole Phillips

eLearning Librarian

Holmesglen Institute of TAFE

(03) 9564 2032

[email protected]

ad