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Introduction

Introduction. Diagnosing Performance Issues. Workshop Goals. Identify key performance issues using data analysis. Diagnosing possible causes of performance shortfalls . Develop action plans to improve performance outcomes. Success at Common Measures. +. =.

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Introduction

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  1. Introduction Diagnosing Performance Issues

  2. Workshop Goals Identify key performance issues usingdata analysis. Diagnosing possible causes ofperformance shortfalls Develop action plans to improveperformance outcomes Success at Common Measures + =

  3. What do you expect to learn from the training today?

  4. The Six Diagnostic Steps • Review data/ reports • Generate questions based on data review • Develop a list of performance issues • “Fishbone diagram” possible contributing factors to each issue. • Categorize and prioritize contributing factors. • Develop action plans around key contributing factors.

  5. Activity: Step 1-3 Data Analysis and its Limitations

  6. Step 4: Identify Contributing Factors Contributing Factors: Those things that could significantly contribute to a performance issue. Analysis: Which factors most correlate with our success or failure? Which can we most control?

  7. The “Fishbone Diagram” A Tool to Identify Factors Potential Contributing Factor Potential Contributing Factor Potential Contributing Factor CHALLENGE Data? Low Job Retention Data? Potential Contributing Factor Potential Contributing Factor Potential Contributing Factor

  8. Step 5: Categorize 1) Documentation Factors: Recording degrees and certificates 2) Participant Factors: Employment and education histories 3) Program Service Factors: Service flow and quality 4) Environmental Factors: Local unemployment conditions

  9. Documentation Factors Failure to seek, obtain or record required information EXAMPLES: • Recording employment status at registration • Failure to record supplemental data • Failure to record “in secondary school at exit” • Failure to document credentials

  10. Participant Factors Characteristics of participants entering the program EXAMPLES: • Pre-registration wage • Low educational level • Family care responsibilities • UI status

  11. Program Service Factors Nature and extent of services provided participants EXAMPLES – General Factors: • Program completion • Days in program • Use of retention services

  12. Program Service Factors Nature and extent of services provided participants EXAMPLES – Measure-Specific Factors: • Participants in training (OY, Adult/Dislocated) • Hours of work at placement • Earnings at placement

  13. Environmental Factors State and local economic conditions EXAMPLES: • Unemployment rate • Nature of layoffs (pre-wage of dislocated workers in area • Seasonal employment

  14. Activity: Step 6 Developing an Action Plan

  15. WIA PEP Activity

  16. Common Measures On-Line Training WIA PEP Access free on-line training here: www.spra.com/PEP

  17. Remaining questions? Carol Clymercclymer@ppv.org (215) 557-4495 Vinz KollerVinz_Koller@spra.com (831) 622-0749 Social Policy Research Associates 1330 Broadway, Suite 1426Oakland, CA 94612(510) 763-1499www.spra.com Public/Private Ventures 2000 Market Street Suite 600Philadelphia, PA 19103 (215) 557-4400www.ppv.org

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