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Introduction. Diagnosing Performance Issues. Workshop Goals. Identify key performance issues using data analysis. Diagnosing possible causes of performance shortfalls . Develop action plans to improve performance outcomes. Success at Common Measures. +. =.

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Introduction

Diagnosing Performance Issues


Workshop Goals

Identify key performance issues usingdata analysis.

Diagnosing possible causes ofperformance shortfalls

Develop action plans to improveperformance outcomes

Success at Common Measures

+

=


What do you expect to learn from the training today?


The Six Diagnostic Steps

  • Review data/ reports

  • Generate questions based on data review

  • Develop a list of performance issues

  • “Fishbone diagram” possible contributing factors to each issue.

  • Categorize and prioritize contributing factors.

  • Develop action plans around key contributing factors.


Activity: Step 1-3

Data Analysis and its Limitations


Step 4: Identify Contributing Factors

Contributing Factors:

Those things that could significantly contribute to a performance issue.

Analysis:

Which factors most correlate with our success or failure?

Which can we most control?


The “Fishbone Diagram” A Tool to Identify Factors

Potential

Contributing Factor

Potential

Contributing Factor

Potential

Contributing Factor

CHALLENGE

Data?

Low Job

Retention

Data?

Potential

Contributing Factor

Potential

Contributing Factor

Potential

Contributing Factor


Step 5: Categorize

1) Documentation Factors: Recording degrees and certificates

2) Participant Factors: Employment and education histories

3) Program Service Factors: Service flow and quality

4) Environmental Factors: Local unemployment conditions


Documentation Factors

Failure to seek, obtain or record required information

EXAMPLES:

  • Recording employment status at registration

  • Failure to record supplemental data

  • Failure to record “in secondary school at exit”

  • Failure to document credentials


Participant Factors

Characteristics of participants entering the program

EXAMPLES:

  • Pre-registration wage

  • Low educational level

  • Family care responsibilities

  • UI status


Program Service Factors

Nature and extent of services provided participants

EXAMPLES – General Factors:

  • Program completion

  • Days in program

  • Use of retention services


Program Service Factors

Nature and extent of services provided participants

EXAMPLES – Measure-Specific Factors:

  • Participants in training (OY, Adult/Dislocated)

  • Hours of work at placement

  • Earnings at placement


Environmental Factors

State and local economic conditions

EXAMPLES:

  • Unemployment rate

  • Nature of layoffs (pre-wage of dislocated workers in area

  • Seasonal employment


Activity: Step 6

Developing an Action Plan


WIA

PEP

Activity


Common Measures On-Line Training

WIA

PEP

Access free on-line training here:

www.spra.com/PEP


Remaining questions?

Carol Clymercclymer@ppv.org(215) 557-4495

Vinz KollerVinz_Koller@spra.com(831) 622-0749

Social Policy Research

Associates

1330 Broadway, Suite 1426Oakland, CA 94612(510) 763-1499www.spra.com

Public/Private Ventures

2000 Market Street

Suite 600Philadelphia, PA 19103

(215) 557-4400www.ppv.org


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