evaluation of the revised jsa regime tests
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Evaluation of the Revised JSA Regime Tests. Sara Dewson. Key features of the revised regime. Back to Work Sessions in Stage 1 Additional interviews with PAs in Stage 2 Adviser caseloading for all at Stage 3 Mandatory activities at Stage 3 Skills screening throughout

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key features of the revised regime
Key features of the revised regime
  • Back to Work Sessions in Stage 1
  • Additional interviews with PAs in Stage 2
  • Adviser caseloading for all at Stage 3
  • Mandatory activities at Stage 3
  • Skills screening throughout
  • Absence of contracted provision
aims of the research
Aims of the research:
  • Explore the implementation of the tests
  • Understand the impact of the revised regime on Jobcentre Plus:
    • customers
    • staff
    • stakeholders
  • Full report available (www.dwp.gov.uk/asd/asd5/rports2009-2010/rrep580.pdf)
stage 1
Stage 1
  • No big changes to NJI
  • Light touch skills screening
  • Identifying skills needs becoming more important
  • BtWS
    • advisers giving group presentations
    • roles and responsibilities agenda
    • more responsive
    • objection handling/conflict management
stage 2 13 weeks
Stage 2 - 13 weeks
  • Process driven
  • Significant content (eg JSAg, CAT, BOC, skills needs, jobs)
  • 20-30 minutes
  • Very little room for adviser autonomy and input
stage 3 26 weeks
Stage 3 - 26 weeks
  • Caseloading
  • Action planning
  • Mandatory actions
  • No contracted provision (at time of research)
  • Culture change for many
adviser skills in revised regime
Adviser skills in revised regime
  • Customer focused:
    • assessing needs, identifying skills gaps
    • counselling and challenging
  • Employer focused:
    • job broking
    • labour market knowledge
  • Self managing and motivating
frustrations in revised regime
Frustrations in revised regime
  • Lack of specialism (emphasis on signposting and referrals)
  • Lack of knowledge (labour market and local provision)
  • Target and time bound
  • Lack of effective management and leadership
  • Reliance on process
  • Reliance on screens
  • Resistance to change
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