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Proactive Fraud Team Overview. Spotting fraudulent activity on the eBay site proactively Prevent fraud by removing user / listings / ask for proofs. The objective of fraud Investigation. What does Fraud do?. Suspension. Issue172. Reinstatement. Issue123. Issue173. Cross Platform.

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Proactive Fraud Team Overview

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Proactive Fraud Team Overview


  • Spotting fraudulent activity on the eBay site proactively

  • Prevent fraud by removing user / listings / ask for proofs

Theobjective of fraud Investigation


What does Fraud do?

Suspension

Issue172

Reinstatement

Issue123

Issue173

Cross Platform

Removed

Restriction

URC limits

Appeals


Proactive investigation

How does Fraud do it?

  • Take action on:

  • Items

  • End listings

  • Ask for proof

  • Accounts

  • Restrict

  • Limit activity

  • Suspend

  • Ask for proof

  • Review:

  • contact information

  • account history

  • related accounts

  • Phoning the seller


Accepted Documents

  • POI: Proof of identity (proof of identity)   Driving license   National identity card   passport

  • POA: Proof of address (proof of address)   Statement of account in bank   Bill (water, gas, telephone electricity ...) Insurance Certificate

  • POW (Proof of Ownership): receipts


High Risk Selling and Seller Risk Management


Definition, Criteria of HRS

  • High Risk Selling is proactive workflow.

  • This work type investigates accounts that have recently registered,

  • but have some high risk activity. It prevents:

  • Fraudulent item to be sold on eBay

  • Suspicious sellers from trading on the site

  • Once the item or seller meets certain criteria, they hit Fraud filters

  • and a case is pulled up for manual review by the Fraud team.

  • The criteria for HRS case:

  • Account is less than 30 days TOS (Time On Site)

  • Account has less than 15 Feedback score

  • Other criteria (confidential)


Example of High Risk items


HRS MAC Notes – issue 123

  • User has 72 hrs. for sending documents;

  • If user doesn’t pass the document verification or doesn’t provide any document, the account will be suspended (issue 188)


HRS MAC Notes – Crossplatform Suspension


HRS MAC Notes - Suspension


HRS Appeals


High Risk – bidding refers to the proactive fraud work type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

They bid and win multiple identical high value items.

These bidders usually use stolen funds, fake contact information and want to have the items shipped fast.

High Risk Buying

Mass Registration

This work type actions accounts that are registered in mass (100 plus accounts at a time). These accounts have the sole intent to commit fraud.


High Risk Buying/ Mass Registration

The appeals of suspensions HR Mass Registration are handled by the SH team. This suspension was placed by the system in case of suspicion of automated creation of fraudulent eBay account or suspicious buying activity. We ask the member to justify the contact information provided upon registration.

ASK FOR POI/POA


HRB/ Mass Registration


The Criteria for SRM case


The Criteria for SRM case

  • URC Limits

  • Issue 173

  • Cross Platform Suspension

  • Issue 172

  • SRM Suspension


Selling Limits


Selling Limits

Total Item Quantity: The number of items we allow a seller to list and sell within 1 Month

Currently Open items and Sold Items within the current month are counted together.

Total Item GMS: The value of items we allow a seller to list and sell within 1 Month

Currently Open GMV and Sold GMV within the current month is counted together


Identifying Limits – eLVIS

Identifying Limits – Selling limits tab


Identifying Limits – MAC Note

For manually placed limits there is a MAC note left on the account with the following taxonomy:

Maximum number of items per calendar month

Maximum value of items per calendar month


Identifying Limits – MAC Note

If a member is hitting a URC block you will see issue 339 on their account


Limits – Routing Guidelines


SRM Mac Notes - 173


SUSPENSION CROSS-PLATEFORM (Paypal-ebay):Exemple de Mac Notes

SRM Mac Notes

Crossplatform Suspension

Inform member that suspension is not Appealable


SRM Mac Notes – issue 172


SRM – Appeals and Reassignment Guidelines

CSKB TOPIC1153


SRM Consequence Package

Cross Platform Action (across two platforms: eBay and PayPal)


CW


Mac Note - recognizing Policy actions


Mac Note Example


Reassign emails to CW

BTAC/CIT

Prohibited item

List Practices

Infringement

VeRO


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