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Quality Knowledge Area

Quality Knowledge Area. PMI Westchester Quality SIG -Best Practices-. September 2007. Objectives. The objective of our first 2007 Quality SIG meeting is as follows: To review PMI Quality Management Knowledge Area topics for the whole year using a calendar of topics (see next slide)

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Quality Knowledge Area

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  1. Quality Knowledge Area PMI Westchester Quality SIG -Best Practices- September 2007

  2. Objectives • The objective of our first 2007 Quality SIG meeting is as follows: • To review PMI Quality Management Knowledge Area topics for the whole year using a calendar of topics (see next slide) • To agree on covering the recommended quality component topics: quality planning, quality assurance, and quality control • To agree on the tools, techniques, and processes to be used with the quality components

  3. Calendar

  4. Quality and Quality Management • Quality is about satisfying defined customer’s requirements -- conformance to the customer requirement’s specifications. • Quality Management is about understanding and meeting the customer’s requirements through a comprehensive quality management plan that addresses the process and product aspects of projects.

  5. Quality Management Plan • A Quality Management Plan communicates the plan that will be used to ensure project quality. • A Quality Management Plan should describe the three areas of work that are associated with the PMI process groups: • Quality Planning – PMI Planning • Quality Assurance – PMI Executing • Quality Control – PMI Controlling

  6. Process and Product Management • Quality Management has a process and a product side. • Process management deals with best practice tools, processes and techniques used in managing a project. • The quality expectation is to run a project in accordance to a standard project lifecycle, and one that is planned, managed and executed using best practice tools and techniques.

  7. Process and Product Management (cont.) • Product management deals with the management of scope (requirements), time (schedule), and cost (budget) used in managing the products and services of a project. • The quality expectation is to have the product or services delivered within scope, time and cost

  8. Quality Management Components • Over the course of the year, we will be covering several topics -- all in relation to these major components: • Quality Planning • Quality Assurance • Quality Control

  9. Components and Elements

  10. Quality Planning – Criteria Driven • Quality planning is the stage used to identify the quality criteria that are relevant to the project and to plan how to satisfy them. • It lays out the roles and responsibilities, resources, procedures, and processes to be utilized for quality control and quality assurance.

  11. Quality Assurance – Prevention driven • Quality Assurance is about utilizing all the elements defined in quality planning that are needed to meet the customer’s requirements. • Quality Assurance is a continuous process improvement. • Quality Assurance involves managing the quality of the project deliverables. It refers to the actual testing of product components and the entire product before and during delivery.

  12. Quality Control – Inspection driven • Quality Control is about ensuring that the products and services of the project comply with relevant quality standards and about eliminating the causes of unsatisfactory performance. • It is the ongoing quality management and review of the process of doing the work of the project during its life cycle.

  13. Tools and Techniques • The following are some of the tools and techniques that we may review throughout the year during our monthly sessions, which we should align to the three quality components: • Tools • Risk Register • Scope Statement • Communications Plan

  14. Tools and Techniques (cont.) • Techniques • Checklists – mark off what is been done • Phase reviews -- gateways • Other – management involvement, etc.

  15. Quality and Risk Management • We will review quality and risk management because of the relationship that exists between these two knowledge areas: • Proper quality planning can lower risks.

  16. Quality Planning Best Practices • We will determine the elements that will be used to evaluate quality: • Priorities: scope, time, cost • Scope statement • Success criteria • Project metrics toward project quality management

  17. Quality Assurance Best Practices • We will determine the elements that will be used for quality assurance: • Continuous process improvement: process analysis, removing non-value activities, etc. • Prevention: prevention activities before problems occur • Benchmark quality: establish a baseline

  18. Quality Control Best Practices • We will determine the elements that will be used for quality control: • Inspection: e.g. PM and team to inspect work • Scope verification: to ensure product is of good quality.

  19. Contact Information Linda P. Dowdell, PMP, MBA, MS Dowdell Consulting Services, LLC www.mypmtools.com A Project Management Services Company 914-874-4343 Public Relations Program Manager & Quality Chair for The Project Management Institute Westchester

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