A new approach to patient centered care
This presentation is the property of its rightful owner.
Sponsored Links
1 / 13

A NEW APPROACH TO PATIENT- CENTERED CARE PowerPoint PPT Presentation


  • 278 Views
  • Uploaded on
  • Presentation posted in: General

A NEW APPROACH TO PATIENT- CENTERED CARE. Family Health & Sports Medicine Albert Puerini, MD. A NEW TEAM. PRACTICE REORGANIZATION BEGAN IN OCTOBER 2008 WITH THE ADDITION OF THE NURSE CARE MANAGER. THE PRACTICE PROMOTES SHARED RESPONSIBILITY FOR PROVIDING QUALITY CARE TO ALL OF OUR PATIENTS.

Download Presentation

A NEW APPROACH TO PATIENT- CENTERED CARE

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


A new approach to patient centered care

A NEW APPROACHTOPATIENT- CENTERED CARE

Family Health & Sports Medicine

Albert Puerini, MD


A new team

A NEW TEAM

  • PRACTICE REORGANIZATION BEGAN IN OCTOBER 2008 WITH THE ADDITION OF THE NURSE CARE MANAGER.

  • THE PRACTICE PROMOTES SHARED RESPONSIBILITY FOR PROVIDING QUALITY CARE TO ALL OF OUR PATIENTS.

  • ALL OF OUR STAFF HAS NEW ROLES AND BECOME VALUABLE MEMBERS OF OUR NEW “TEAM”!!


Role of the ncm

ROLE OF THE NCM

  • INTEGRATION INTO THE PRACTICE WAS EASY.

  • SHE BEGAN SEEING PATIENTS ALMOST IMMEDIATELY BY REVIEWING THE REGISTRY AND ALSO MD REFERRAL.

  • WORKED VERY CLOSELY WITH THE MEDICAL ASSISTANTS TO GAIN A BETTER INSIGHT INTO THE DAY TO DAY OPERATIONS OF THE OFFICE AND THEY ALSO HELPED KATHY GET TO “KNOW THE PATIENTS”!!!


Role of the ncm1

ROLE OF THE NCM

  • NCM CONTINUES TO EVOLVE OVER THE PAST TWO YEARS TO INCLUDE: DEVELOPMENT OF REFERRAL TRACKING AND TEST TRACKING POLICIES TO ENSURE PATIENTS ARE RECEIVING FOLLOW-UP IN TIMELY MANNER.

  • ASSISTING THE PHYSICIANS IMPLEMENT EVIDENCE-BASED GUIDELINE TEMPLATES INTO THE EMR.


Role of the ncm2

ROLE OF THE NCM

  • HAS COMPLETED BOTH DIABETES GROUP VISITS AND MAKES HOME VISITS AS NEEDED. WORKING ON GROUP SMOKING VISITS FOR 2011.

  • COMPLETED LEVEL 3 SUBMISSION FOR NCQA.


Role of the ma

ROLE OF THE MA

  • RESPONSIBILITIES PRIOR TO CSI:

  • PREPARING THE ELECTRONIC CHART

  • FINDING MOST RECENT LAB RESULTS

  • SETTING DISCHARGE SCREENS/DIAGNOSIS

  • VITAL SIGNS, BLOOD GLUCOSE CHECKS, PFT FOR SMOKERS, EKG ON ALL CPE.


Expanded ma role

EXPANDED MA ROLE

  • PRE-VISIT PLANNING:

  • THE NCM AND THE MA ARE BOTH REVIEWING THE MD SCHEDULES AND ARE NOW MEETING WEEKLY WITH THE PROVIDERS TO PLAN PATIENT CARE.

  • MA REVIEWS RECORDS THREE WEEKS PRIOR TO PATIENT APPOINTMENT AND LAB SLIPS ARE SENT.


Expanded ma role1

EXPANDED MA ROLE

  • ONE DAY PRIOR TO THE PATIENT APPOINTMENT, THE MA NOW REVIEWS RECORD AGAIN AND ADDS MOST RECENT LAB RESULTS TO PREVENTIVE CARE SCREEN, AS MD USES THIS SCREEN TO DISCUSS LABS, PREVENTIVE EXAMS WITH PATIENT.


Expanded ma role2

EXPANDED MA ROLE

  • MORE CHANGES:

  • RESPONSIBLE FOR DEPRESSION SCREENING QUESTIONAIRE.

  • YEARLY MONOFILAMENT FOOT EXAM. INSTRUCTED BY NCM WHO IS CERTIFIED DIABETES EDUCATOR HOW TO PROPERLY DO THIS EXAM.

  • MA MEGAN CONVERSE AND KATHY WORKED TOGETHER TO DEVELOP THE TOOL USED FOR THIS EXAM. A FOOT CARE INFO SHEET IS ALSO GIVEN TO OUR PATIENTS AT THIS TIME.


Expanded ma role3

EXPANDED MA ROLE

  • FOLLOW UP FAXES FOR DIABETIC EYE EXAMS AND MAMMOGRAMS

  • IN COLLABORATION WITH THE NCM FAX LETTERS HAVE BEEN DEVELOPED TO IMPROVE OUR COMMUNICATION WITH SPECIALISTS ENSURING OUR PATIENTS HAVE COMPLETED NECESSARY PREVENTATIVE TESTS.


Expanded ma role4

EXPANDED MA ROLE

  • MA MEGAN CONVERSE UNDERTAKES A NEW RESPONSIBILITY!

  • SHE DEVELOPED OUR NEW WEBSITE:

  • WE ARE NOW LIVE AT FHSMRI.COM !!!

  • OUR NEW WBSITE PROVIDES INFORMATION ABOUT OUR STAFF, HEALTH RESOURCES, INSURANCE PLANS, EDUCATIONAL HAND-OUTS, AND PATIENT PRIVACY.

  • FUTURE PLANS FOR PATIENT PORTAL


How did we do it

HOW DID WE DO IT??

  • TEAMWORK AND COMMUNICATION RIGHT FROM THE BEGINNING. EVERYONE HAS TO TAKE RESPONSIBILITY.

  • BRAIN-STORMING AS A GROUP TO IMPROVE UPON A PROCESS.

  • WEEKLY MEETINGS WITH THE MA AND NCM.

  • MONTHLY “FAMILY MEETINGS”


Questions

QUESTIONS ???


  • Login