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Presentation Goals. Background Focus group methods: recruitment, procedures, data analysis ResultsApplying results: A quick reference tool for Project ACTION . Focus Groups:. provider input on:current training, needs, and organizational commitment consumer experiences about air travel and staff
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1. Getting to the Airport on Time: Research and Development of a Consumer-Driven Quick Reference Tool for Passengers With Physical Disabilities Anna Long, Ph.D. ,Dean Westwood, M.S.W. and
Michael McCarthy, M.S.W.
Oregon Health & Science University
TRANSED 2007, Montreal, Canada
2. Presentation Goals Background
Focus group methods: recruitment, procedures, data analysis
Results
Applying results: A quick reference tool for Project ACTION
3. Focus Groups: provider input on:current training, needs, and organizational commitment
consumer experiences about air travel and staff preparedness to provide safe, dignified assistance.
4. Why examine getting to and from the airport? Weak link and potential barrier to accessibility in the travel chain While there is quite a bit of research and assistance going on regarding air travel and public ground transportation, we know that all links in a travel chain need to be present and accessible in order for trip completion. Getting to and from the airport is a potential weak link, and may be one barrier to inter-city travel for people with physical disabilities.While there is quite a bit of research and assistance going on regarding air travel and public ground transportation, we know that all links in a travel chain need to be present and accessible in order for trip completion. Getting to and from the airport is a potential weak link, and may be one barrier to inter-city travel for people with physical disabilities.
5. Why examine getting to and from the airport?
Airports not always accessible by public ground transportation
Airports may be far from individuals’ homes.
Luggage
Travel to airport less frequently than other transport maybe more stressful travel experience.
6. Focus Group Recruitment: People with Physical Disabilities Collaboration – air carriers, subcontractors, community-based organizations
People with physical disabilities who have traveled within the past 12 months
– Local, regional, and national events
– Distribution of recruitment flyer at community-based organizations
7. Focus Groups: Procedure Structured, Co-facilitated focus groups (N=22)
4 focus groups of passengers: AZ, OR, MN
2 hours in duration
5 to 8 participants per group
Audio-only recording
$30.00 honorarium to participants
8. Focus Groups: Procedure Outline barriers and strategies :
1) Are there barriers you experience in getting to and from the airport?
2) Are there strategies you use to overcome these barriers?
3) If you had to fly next week, how would you go to the airport?
4) What practical advice would you give to others?
9. Focus Groups: Data Analysis
Audio to text transcription
Constant-comparison procedures to develop coding system
Multiple barriers and solutions emerged from this qualitative research
One primary coder, one reliability coder
10. Focus Groups: Results Responses were grouped into four broad categories:
- transportation resources
planning
luggage/personal effects
Other
11. Response Frequencies:
12. Focus Groups: Results Transportation resources (60% of coded responses).
Negative comments included: reservations for accessible transport and not available upon arrival, expense of accessible transport.
Positive comments included: availability of accessible and affordable public transport, and positive experiences with helpful hotel staff, relatives, or friends.
13. Planning Results (30% of coded responses). Negative comments included: problems of plans falling through, not planning far enough in advance, or not having a back-up plan.
Positive comments were rare, but one participant shared that planning was easier when he was familiar with resources.
14. Luggage or other advice (10% of comments) Luggage comments were mixed, 50% of participants recommending traveling to the airport with carry-on only, and others feeling comfortable checking luggage.
Other advice included comments such as keep essentials on your person, fly into larger airports when possible, arrive during the day rather than evening.
18. Focus Groups: Overall Results More barriers reported at destination than at point of origin (23 vs. 4):
familiarity with resources at origin, ease of planning, and possibly more availability of resources.
Preference for public transport due to reliability, reduced planning burden.
Overwhelming agreement that advance planning is necessary at most destinations.
Mixed advice regarding luggage, etc.
19. Applying Results Possible content for quick reference tool :
Advice about options at the destination
Importance of advance planning
Public transportation reliable option
Consider earlier in the day arrival time
Have phone numbers
Keep essential travel items on your person.
20. Quick Reference Tool All possible content was reviewed and rated by passengers with disabilities via an online survey.
Highest rated content was chosen.
Final product is in the form of a small flyer.
Final product has checklist and spaces for the addition of contact information for local resources.
Is available through Easter Seals website.
21. Lessons Learned, Future Directions Analysis of focus group data provides useful consumer-driven information.
rated by consumers, and adapted into a consumers tool
22. Lessons Learned Airport Transportation presents a significant barrier for passengers with disabilities.
The primary barriers:
availability and knowledge of accessible transportation at destinations,
anticipating amount of planning to ensure a smooth trip.
23. Acknowledgments AUCD Project ACTION -sponsored student research award given to Anna Long
Psychology Intern: Leadership Education in Neurodevelopmental Disabilities program Oregon Health & Science University
24. Center on Self-Determination www.ohsu.edu/oidd/CSD/
Phone: 1-800-452-3563
E-mail: westwood@ohsu.edu
Oregon Health and Science University – CDRC
P.O. Box 574
Portland, OR 97207-0574
25. The Rehabilitation Engineering Research Center for Accessible Public Transportation is funded under grant H133E030009 from the National Institute for Disability and Rehabilitation Research (NIDRR) in the US Department of Education’s Office of Special Education and Rehabilitative Services. The content of this presentation does not necessarily represent the policy of the US Department of Education, and you should not assume endorsement by the Federal Government.
26. CONTACT US National Center for Accessible Transportation
220 Owen Hall
Oregon State University
Corvallis, OR , 97331-3212
Tel: 800-916-0099
ncat@oregonstate.edu
http://ncat.oregonstate.edu