Executive Director Annual Report NORTHWOOD SHARED RESOURCE CENTER One year old and growing fast !

1. Executive Director Annual Report NORTHWOOD SHARED RESOURCE CENTER One year old and growing fast ! David G. Warfel

2. FACTS AND OTHER INFORMATION

3. Some Facts… Gartner Group engaged by Florida Senate to conduct a study for the consolidation of state data centers. Northwood Shared Resource Center created (from the Department of Children and Families(DCF) Data Center) under SB 2574. DEC 2007 JUL 2008 JUL 2009 JUL 2010 The State Data Center System established under SB 1892; a workgroup established to formalize the creation of the Northwood Shared Resource Center (NSRC) Phase 1 of the Full Service Transfer and Data Center consolidation moves forward under HB 5001, GAA. Planning for Phase II begins and additional data center reporting requirements being implemented under SB 2020.

4. Some facts about the Facility… Redundant communication network services from CenturyLink, Inc. 36,000 SQFT leased raised floor space Dual power sources with the City of Tallahassee (1000 KW) (1000 KW) (750 KW) Alternative power can be provided from the 3 generators which are supplied by a 6000 gallon fuel tank that will provide 5 to 6 days of power

5. Some facts about the Hardware…. MAINFRAME Current Customers 1 - IBM 2064-107 1 - IBM 2063-107 1 - IBM 2086-A04-430 1 - IBM 2096-F02 1 - Unisys Libra 185 1 - Unisys LX7150 9.4 Terabytes of DASD Storage • Department of Children and Families • Department of Revenue • Department of Health • Agency for Persons with Disabilities • Department of Citrus MIDRANGE 342 Physical Servers, 124 Virtual Servers 749 Windows/Linux processors 300 SQL Server Databases Oracle Databases 73 Terabytes stored per day 366 Terabytes backed-up to tape per month 1,225 Tapes sent offsite per month

6. FINANCIAL INFORMATION

7. Budget, and the Recast FY 2009-10 • Original budget for FY 09/10 is $23,053,026 • Does not include; • MOU for Admin Services with DCF (Non-operating) • Actual utility costs for raised floor • Budget Recast (incl. $571,060 for the NSRC) • Planned FY 2009-10 billings are $27,323,327 • Work began in August by members of the Finance Committee and others for a recast to the current NSRC and Agency Budgets • Realignment of funding sources between agencies • Issue to be resolved by the “Back of the Bill” as soon as Governor Cristsigns the GAA for FY 2010-11

8. Budget, and the Recast, cont. FY 2010-11 • Budget per HB 5001:$28,650,170 • Projected Billings: $28,355,552 (The Suntrust Capital Lease not included) • The NSRC received seven (7) positions to handle the increased workload of the FST-DCC Projects: • 2 – Midrange 2 – DBA’s • 2- Network 1 – Project Management • 1 – Contract Management • In addition, the NSRC received four (4) positions to replace much of the administrative services that is acquired from DCF: • 1 – Budget 1 – Finance • 1 – Human Resources 1 – Procurement • We will also be “sharing” an Attorney with the SSRC On board by mid July

9. The Loan • NSRC started business on 7/1/2009 with zero dollars (start-up cash). • Anticipated $7.0 million dollar need for the first quarter • Board approved the taking of a loan for $7.56 million to be able to pay bills and payroll for the first quarter • Only $5.601 million actually used • Until a 60 day operating reserve is built, NSRC will need a loan at the start of every fiscal year • For FY 2010-11, we are requesting $5.601 million.

10. PROJECT INFORMATION and KEY DATES

11. What’s Coming from the Agencies… FULL SERVICE TRANSITION (FST) APD 12 network ports 6 servers 12 Processors 11 SQL DBs 7/1/2010 DOS 181 network ports 145 servers 181 Processors 52 SQL DBs 5 Oracle DBs 7/1/2010 DATA CENTER CONSOLIDATION (DCC) DJJ 11 network ports 36 servers 113 Windows Processors 4 Linux Processors 32 SQL DBs 5 Oracle DBs 7/1/2010 DBPR 207 network ports 77 servers 209 Windows Processors 29 Linux Processors 200 SQL DBs 3 Oracle DBs 11/30/2010 DOC IBM MF Z10-V03 (1,132 mips) Midrange Servers 264 network ports 77 servers 481 Windows Processors 441 SQL DBs 12/30/2010

12. Full Service Transfer • NSRC took FST of DCF, DOR, DOH and APD on July 1,2009 • We will take FST of DOS on June 30,2010 • Required extensive work with the Agencies to be able to meet the LBR date of October 15, 2009 • This will complete the Full Service Transfer process

13. Data Center Consolidation • NSRC is the first data center to execute a DCC • Dept of Citrus was successfully moved from Lakeland to the NSRC in January 2010 • We will consolidate DJJ on June 30,2010 • We are slated to consolidate DBPR by November 30,2010; however DBPR is ahead of schedule and we anticipate September 30 as the date

14. Summary Report to Stakeholders • NSRC submitted the Legislatively required summary report to our downtown stakeholders on November 13,2009 • NSRC showed a total savings to the State of Florida of $449,255 dollars from the FST and fist round DCC customer Agencies moving into NSRC

15. FY 10/11 DCC • During the first quarter of FY 10/11, the NSRC will work with the following Agencies to help them build a business case that will determine which primary data center they will move to. Once the decision is made, the agencies must submit their plans and LBR’s by October 15th. • Agency for Health Care Administration • Department of Highway Safety and Motor Vehicles

16. FY 10/11 DCC • NSRC will work with the following Agencies to complete agency cost data and LBR’s by October 1, 2010 to facilitate their move to NSRC by the dates listed: • DCF Winewood July 01, 2011 • DOT Motor Carrier Compliance July 01, 2011 • DOC (date in question) June 30, 2012 • AHCA (if NSRC selected) June 30, 2012 • DHSMV (if NSRC selected) December 31, 2011

17. THE NSRC COMMITTEES

18. NSRC Committee Structure • Three committees work through the issues of the NSRC and bring the options and solutions to the full Board for a decision. • Rarely will an issue go to the full Board without first going through one if not all of the committees. • This process allows for excellent research on issues to take place while bringing the optimum solutions to the Board. • Chaired by a Trustee, members by appointment of Board Chair from Agency resources as well as outside parties.

19. Finance and Audit Committee • Meets twice a month • Chartered to: Review administrative expense projections and cash flow requirements at the Northwood Shared Resource Center. It will also make recommendations to the Board of Trustees on development of transparent financial statements, billing methodologies, budget development, rebates, assessments, financial projections, rate structure, cost allocation methods and other financial duties.

20. Technical Committee • Currently meeting monthly • Chartered to: Conduct research of technology that can be used to meet the requirements, service level agreements and price of services offered by the data center. It will also make recommendations to the board of trustees on establishment of enterprise architecture and help to research any technical issues that may arise on an ongoing basis.

21. Administration Committee • Meets twice a month • Chartered to: Conduct research of Policy, Procedures and Procurement methodologies that can be used to meet the requirements, service level agreements and price of services offered by the data center. It will also make recommendations to the board of trustees on establishment of standard operating procedures and best practices for situations that may arise on an ongoing basis.

22. OTHER ACTIVITIES

23. NSRC Energy Grant • Energy Grant – NSRC is awaiting the disbursement of $214,000 dollars from a federal energy grant. These funds will allow the data center to virtulize over 100 servers down to two servers. We will migrate old racks to 20 new energy efficient server cabinets. • Anticipate annual energy reduction of 1,086,585 KWs for a total dollar savings of $99,422 annually.

24. UPS Migration • NSRC embarked on the replacement of the over 20 year old Uninterrupted Power Supply system in July 2009. • April 24,2010 the final cut over from the old system to the new system was completed. • NSRC can double in power usage before there is a need to add another UPS module to the system.

25. Administration Services • NSRC has received four positions this Session to replace some of the services we acquire from DCF • 1. Budget • 2. Finance • 3. Procurement • 4. Human Resources We intend to have this staff on-board by mid July thus reducing the MOU fees from DCF We will also be “sharing” an Attorney with SSRC

26. FUTURE PLANS

27. The NEW “NSRC Business Model” • The NSRC is evaluating and planning for a new business model…moving from the “old” method of state business • Pay for what is needed/Charge only for what is used • No longer purchase, but rent, technology • Better positioned to handle the fluctuations in customer needs • Better prepared for the future

28. The NSRC – “Driver for Change “ • Software standardization • Hardware standardization • Cost reductions via the above • Capacity on Demand for all PDC technology • Primary Data Center Disaster Recovery • PDC customer data backup to each PDC… out of the tape business • Disaster recovery site for City and Counties of Florida