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QPR Suicide Triage Training for 9-1-1 and Police Dispatch Call Takers

QPR Suicide Triage Training for 9-1-1 and Police Dispatch Call Takers. Summary evaluation. Reasons for Training. 911 call takers and police dispatch professionals are targeted by the Surgeon General for suicide prevention training. This training program was designed to:

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QPR Suicide Triage Training for 9-1-1 and Police Dispatch Call Takers

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  1. QPR Suicide Triage Training for 9-1-1 and Police Dispatch Call Takers Summary evaluation

  2. Reasons for Training • 911 call takers and police dispatch professionals are targeted by the Surgeon General for suicide prevention training. This training program was designed to: • Increase awareness that suicide is a national problem and one of the key reasons persons call 911 • Increase awareness that suicide is a significant cause of death among American citizens and law enforcement personnel • Increase foundation knowledge about the causes of suicide • Enhance suicide risk assessment and risk management skills • Affirm and enhance the current work of 911 personnel

  3. The QPR Suicide Triage 8-hour Course Covers: • The size and scope of the suicide problem in America • Risk factors for suicide • Relationship of mental illness to suicide • The current status of suicide risk assessment • Suicide issues within the Criminal Justice System

  4. QPR Suicide Triage Course Cont. • Crisis intervention and counseling skills • How to Question suicidal persons • How to Persuade suicidal people to accept help • How to Refer suicidal people to resources • How to determine immediate risk for suicide • How to document a suicide risk assessment

  5. Course Objectives • Enhance the confidence and competence of 9-1-1 call takers in dealing with suicidal callers • Become aware of the size and scope of the suicide problem in America and locally. • Learn at least 10 risk factors for suicide • Understand the relationship of mental illness to suicide • Learn about the relationship of domestic violence to suicide

  6. Course Objectives • Understand the current limitations of suicide risk assessment • Learn how to interview a suicidal person to immediately reduce the risk of a suicide attempt • Learn what questions to ask and why • Learn to properly document a first level suicide risk assessment

  7. Training Results • Thirty-seven western Oregon 911 call takers and police dispatchers attended the QPR Institute’s 8-hour Suicide Triage Training course. An objective 18-item quiz divided into four sub-scales was used to tap information in the following areas: epidemiology and statistics, suicide risk factors and warning signs, suicide risk assessment interviewing, and suicide risk management and counseling skills.

  8. Training Results continued: • Pre-training results led to a group average score of 56.9% items correct. A passing score for this course is 75% items correct (a score used by licensing authorities in the assessment of professional competence). Using this standard, the average 911 or police dispatch professional participating in this training would not have passed the course on the pretest, but would have passed the posttest (34 of 37). Only three professionals passed the pretest at 75% standard, whereas only 2 of 37 failed the posttest.

  9. Pre-Posttest Change Scores

  10. SUMMARY Post-course testing showed statistically significant improvement (p>.001) in all areas measured with an average score of 87% items correct after training was completed. A high degree of perceived course value was reported, as well as gains in specific knowledge about suicide. Participants also reported higher levels of confidence in handling suicidal callers. Summary course evaluation scores were based on 1-to-5 Likert scales, where 1 = no value, and 5 = great value. All course evaluation measures were greater than 4.2.

  11. Course Evaluation Measures Greater than 4.2 on a 5-point Likert Sale • Overall, the course was of value to me and the duties I perform • My overall knowledge of suicide has been enhanced by this training • I will approach my next caller or situation with more confidence • Please rate your overall impression of the instructional staff

  12. Selected Participant Comments on QPR Suicide Triage Training: • “This class has added to my confidence in asking questions…” • “Being able to answer the phone with confidence is crucial…” • “It gives me a format to ask questions and guidelines I didn’t have before.” • This was great class! It will make me more comfortable with talking to a suicidal caller.” • “I finally got some training to back up what I do on a daily basis.” • “I will be more direct with suicidal callers and I now understand, to a fuller extent, that what I say thoroughly impacts the situation.” • “Gave me tools I didn’t have before.” • “Wonderful class, my whole department needs this!”

  13. Source of data and report: Dell Hackett at the Law Enforcement Wellness Association (www.cophealth.com) Paul Quinnett at the QPR Institute (www.qprinstitute.com) Please contact us with any questions….

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