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How may library and information services be developed to support PCTs?

How may library and information services be developed to support PCTs?. Steve Rose, Health Services Management Centre (HSMC) University of Birmingham. Activities. Literature Review Pilot project with one practice in one PCG (now PCT) within Birmingham

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How may library and information services be developed to support PCTs?

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  1. How may library and information services be developed to support PCTs? Steve Rose, Health Services Management Centre (HSMC) University of Birmingham

  2. Activities • Literature Review • Pilot project with one practice in one PCG (now PCT) within Birmingham • Focus Groups and interviews with primary care professionals in Birmingham

  3. Literature Review • Where do primary care professionals go to access LIS? • Barriers to access? • Training needs? • Characteristics determining their information seeking behaviour? • How do LIS professionals need to respond?

  4. Literature Review • Little which specifically relates to the PCG/T agenda • Body of literature on primary care - tends to be very GP focused, not reflecting multidisciplinary nature of PCTs

  5. Messages from literature review • Uncertainty of which libraries can access • Lack of appreciation of benefits of liaison with information professionals • In-house practice libraries, but unstaffed and not managed • Specific cultural factors • Need for training interventions

  6. Messages from literature review • Time (or lack of!) • Information overload • Information format

  7. Lessons from the projects in Birmingham • Aimed to collect evidence, given the dearth of the same in the literature, to help inform the development of library services from April 2002 • Reinforcement of many of the issues which emerged from the literature review focusing on primary care more generally

  8. Lessons from the projects in Birmingham • Lack of Access to libraries • Reliance on the invisible college • Information to be provided at the place and point of need: importance of electronic access • Need for training on database searching and internet

  9. Lessons from the projects in Birmingham • Need to continued marketing - “Push technology” approach • Differential levels of skills amongst primary care professionals • Information provided in a format that is digestible and concise • Importance of current awareness services

  10. Where are we now? • HSMC currently negotiating a year long “stop gap” contract, via Birmingham HA, to serve the management information needs of the 4 PCTS to emerge in Birmingham • This to feed into a wider Confederation-led strategy for primary care library and information services. Aim to have in place from April 2003

  11. Some final Messages • Work collaboratively through local/regional networks • Engage in research and prove SLAs are based on evidence from research (EBL) • Think “hub and spoke” / hybrid services • Be Flexible • Be Persuasive /”Aggressively” market

  12. Some final Messages • Don’t expect it to run smoothly!!!!!

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