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Train-the-Trainer:. A Model for Travel Training Services. Presented by: Julie Rosekrans Donna Stinchcomb. C entral M aryland R egional T ransit. 501(c)(3) non-profit organization founded in 1989

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A Model for Travel Training Services

Presented by:

Julie Rosekrans

Donna Stinchcomb

Central Maryland Regional Transit

  • 501(c)(3) non-profit organization founded in 1989

  • Manages public transportation services in Howard County, Prince George’s County, and Anne Arundel County, Maryland

  • Administers afour-county Connect-A-Ride system

  • In FY 2011, CMRT transported approximately 1.6 million passengers

Project Background and Inception

  • Born in February 2011

  • Two full-time Travel Trainers and an Outreach Coordinator

  • Extends into six of Maryland’s counties and the City of Baltimore

  • The train-the-trainer model is a success due in part to the large community partners and stakeholders that support the project

  • Funded through New Freedom funds: therefore, trainings are free

  • Realized more people could be reached via a train-the-trainer approach

About CMRT’s Train-the-Trainer Program

  • Mission:

    • Empowering individuals with disabilities and older adults

    • to explore fixed-route transportation options via a

    • train-the-trainer approach

  • Objective:

    • Train paid and unpaid staff of non-profit and human service agencies, government agencies, senior centers, secondary and post-secondary schools, and other community transportation and disability advocacy groups

The Train-the-Trainer Approach

  • Different from one-on-one and small group trainings

  • One trainer can train medium-sized groups of people during train-the-trainer workshops and follow-up field exercises, or group bus rides

  • Usually intended for human services and disability professionals who can be travel trained and then train their clients

  • Can be a very effective way to reach more people

  • Requires a large degree of organization to stay on top of tracking numbers, ridership, paratransit cost savings, etc.

Community Buy-In

  • Coordinate with state and local agencies

  • Synchronize with human service agencies in multiple regions

  • Work with public and private schools

  • Share successes and challenges

Community and Outreach Events

  • Spreads the word about your program to potential clients in the community and connects you with training leads and potential partnering organizations

  • Maryland State Fair, County Fairs, Disabilities Expos, ADA Celebrations, Community College Fairs, Earth Day Celebrations, Housing and Youth Expos, Transportation Conferences, etc.

  • School councils, fairs, policy meetings, etc.

Establishing and Maintaining Training Relationships

  • Advisory Board with at least one individual from each region that meets quarterly

  • Training follow-ups at one, three, six and twelve months

  • Follow-up training for new staff members and retraining

  • Rider of the Quarter

  • Newsletter and press release coordination

  • Travel Training website and social media

Success Stories

  • Bus stop additions and schedule rerouting to accommodate mobility devices (Humanim)

  • Improved accessibility in communities

  • Increased ridership on fixed-route transportation

Success Stories

  • School system curriculum for Baltimore City & Howard County Schools

  • IMAGE Center Travel Training – MTA New Freedom contract for one-on-one training

  • Continuing Education Units (CEU’s) have been granted to trainees

  • To date, 781 paid and unpaid staff have been travel trained by CMRT’s train-the-trainer program

Types of Trainings

  • Systems Orientation

  • Train-the-trainer Workshops

  • Field Trainings

Systems Orientation Training

  • What transportation options are available?

  • How much do they cost?

  • How can they be safely accessed?

  • Basic emergency plan

  • Often leads to classroom training

  • 1-2 hours in length

Train-the-Trainer Workshops

  • What is travel training and who is it for?

  • What skills does a trainee need to access public transportation both safely and independently?

  • ADA rights and Emergency Plans

  • Mode of transportation, how to get there, how to pay, etc.

  • Pedestrian safety

  • Boarding, Riding and Deboarding

  • 4-5 hours in length

Field Trainings

  • Key component of train-the-trainer workshops


  • Tracking numbers and data: it is easy to track who has been trained in a workshop, but tracking how many people they go on to train, how often their trainees are riding, and what the savings are to paratransit services have been difficult to accurately track

  • Some staff have never been on fixed-route services or are afraid of public transportation

  • Overextended staff, budget cuts, “not my job” mentality

  • Staff/client and parent barriers

Thank You!

Julie Rosekrans, Travel Trainer

[email protected]

Anne Arundel, Howard and Prince George’s Counties

Donna Stinchomb, Travel Trainer

[email protected]

Baltimore City, Baltimore, Carroll and Harford Counties