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Work and Income’s focus. Responding to the economy Jobs with a future Partnering for results Value for money Organisational excellence. Work and Income. 147 Service Centres 3,800 staff 47,000 face to face meetings a week 125,000 phone calls a week. Partnering. Community Links

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work and income s focus
Work and Income’s focus
  • Responding to the economy
  • Jobs with a future
  • Partnering for results
  • Value for money
  • Organisational excellence
work and income
Work and Income
  • 147 Service Centres
  • 3,800 staff
  • 47,000 face to face meetings a week
  • 125,000 phone calls a week

Community Links

  • share our resources with other agencies around common clients

Integrated service response

  • Work differently with clients who have high multiple and complex needs through an integrated cross-agency approach
we support all people to move towards employment
We support all people to move towards employment
  • We always look at what people can do, not what they can’t
  • Getting people working to their capacity
  • Support will be provided to people based on their needs, so they can start a job and progress
  • We maximise the job opportunities we have so people have employment options
  • We help meet the recruitment needs of employers
  • We build people’s skills to meet the needs of the labour market
help to get back to work
Help to get back to work
  • Job Search Services
  • Health and Disability teams
  • Labour market teams
purchased services
Purchased services
  • PATHS (Providing Access to Health Solutions)
  • Targeted Health Interventions (THI)
  • Mainstream
  • Employment related financial assistance
  • Work bridge
  • Supported Employment
  • Outward bound
  • LSV (Limited Service Volunteer)
mainstream supported employment programme
Mainstream Supported Employment Programme
  • Mainstream provides a package of salary, training subsidies and other support, to help people with significant disabilities get work in the State sector
  • Currently 229 people are participating in Mainstream across a range of employers
  • Approximately 43% of participants move into fulltime permanent work
  • Of this, approx 33% remain in work with their initial placement employer
vocational services and supported employment
Vocational services and supported employment
  • Funding for vocational services and supported employment for this financial year is $86 million
  • 41% used for contracts for employment services
  • 49% used for contracts for community participation services
  • 8% used for contracts for Very High Needs
sb ib clients into work
SB/IB clients into work
  • In the year ending 30 October 2010, 10,465 people receiving IB recorded receiving income from employment
  • During the same period 5,551 people receiving SB or SBH recorded receiving income from employment
  • 914 IB clients moved off benefit and into work
  • 8,067 people receiving either SB or SBH moved off benefit and into work
a fair benefit system
A fair benefit system
  • Payments will be made to those who genuinely need them
  • People will understand that receiving support brings mutual obligations
  • Resources will be targeted to those who need them
  • Support will be provided so that people can help themselves
  • People have a right of review when they don’t agree with decisions made by us
health and disability related benefits
Health and Disability related benefits
  • Invalid’s Benefit
  • Sickness Benefit
  • Domestic Purposes Benefit – Care of Sick or Infirm
  • Disability Allowance
  • Child Disability Allowance
  • Civilian amputee assistance
  • Live Organ Donor Assistance
  • Veteran\'s Pension
child disability allowance
Child Disability Allowance
  • There are 43,096 children for whom CDA is paid (as at August 2010)
  • Uptake of CDA has increased by 27% since August 2005
  • We continue to implement a range of initiatives to improve uptake including:
    • profiling CDA information in a larger range of Ministry publications
    • presentations to doctors and other health and disability organisations
    • making information available at relevant community agencies and groups
review rights
Review rights
  • Work and Income is committed to service excellence.
  • If we’ve made a decision that you don’t understand or agree with, please talk to us first.
    • If you still disagree with our decision, you can ask for it to be reviewed. We have forms available for you to use or you can write to us.
  • For more information about your rights and what you can expect from us go to