Work and income s focus
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Work and Income’s focus. Responding to the economy Jobs with a future Partnering for results Value for money Organisational excellence. Work and Income. 147 Service Centres 3,800 staff 47,000 face to face meetings a week 125,000 phone calls a week. Partnering. Community Links

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Work and Income’s focus

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Work and Income’s focus

  • Responding to the economy

  • Jobs with a future

  • Partnering for results

  • Value for money

  • Organisational excellence

Work and Income

  • 147 Service Centres

  • 3,800 staff

  • 47,000 face to face meetings a week

  • 125,000 phone calls a week


Community Links

  • share our resources with other agencies around common clients

    Integrated service response

  • Work differently with clients who have high multiple and complex needs through an integrated cross-agency approach

We support all people to move towards employment

  • We always look at what people can do, not what they can’t

  • Getting people working to their capacity

  • Support will be provided to people based on their needs, so they can start a job and progress

  • We maximise the job opportunities we have so people have employment options

  • We help meet the recruitment needs of employers

  • We build people’s skills to meet the needs of the labour market

Help to get back to work

  • Job Search Services

  • Health and Disability teams

  • Labour market teams

Purchased services

  • PATHS (Providing Access to Health Solutions)

  • Targeted Health Interventions (THI)

  • Mainstream

  • Employment related financial assistance

  • Work bridge

  • Supported Employment

  • Outward bound

  • LSV (Limited Service Volunteer)

Mainstream Supported Employment Programme

  • Mainstream provides a package of salary, training subsidies and other support, to help people with significant disabilities get work in the State sector

  • Currently 229 people are participating in Mainstream across a range of employers

  • Approximately 43% of participants move into fulltime permanent work

  • Of this, approx 33% remain in work with their initial placement employer

Vocational services and supported employment

  • Funding for vocational services and supported employment for this financial year is $86 million

  • 41% used for contracts for employment services

  • 49% used for contracts for community participation services

  • 8% used for contracts for Very High Needs

SB/IB clients into work

  • In the year ending 30 October 2010, 10,465 people receiving IB recorded receiving income from employment

  • During the same period 5,551 people receiving SB or SBH recorded receiving income from employment

  • 914 IB clients moved off benefit and into work

  • 8,067 people receiving either SB or SBH moved off benefit and into work

A fair benefit system

  • Payments will be made to those who genuinely need them

  • People will understand that receiving support brings mutual obligations

  • Resources will be targeted to those who need them

  • Support will be provided so that people can help themselves

  • People have a right of review when they don’t agree with decisions made by us

Health and Disability related benefits

  • Invalid’s Benefit

  • Sickness Benefit

  • Domestic Purposes Benefit – Care of Sick or Infirm

  • Disability Allowance

  • Child Disability Allowance

  • Civilian amputee assistance

  • Live Organ Donor Assistance

  • Veteran's Pension

Child Disability Allowance

  • There are 43,096 children for whom CDA is paid (as at August 2010)

  • Uptake of CDA has increased by 27% since August 2005

  • We continue to implement a range of initiatives to improve uptake including:

    • profiling CDA information in a larger range of Ministry publications

    • presentations to doctors and other health and disability organisations

    • making information available at relevant community agencies and groups

Review rights

  • Work and Income is committed to service excellence.

  • If we’ve made a decision that you don’t understand or agree with, please talk to us first.

    • If you still disagree with our decision, you can ask for it to be reviewed. We have forms available for you to use or you can write to us.

  • For more information about your rights and what you can expect from us go to


Thank you and any questionsFor more information please go to our website:

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