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Productivity Report. Are we getting the most out of our employees?. How many hours surfing the internet per day?. Average Call Handling Time (in minutes). Average time spent on breaks (Minutes under/over 1 hour ). Call-Structure Discussion Meetings. Supervisor meets with Lower Manager.

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Presentation Transcript
Productivity report

Productivity Report

Are we getting the most out of our employees?




Average time spent on breaks minutes under over 1 hour
Average time spent on breaks(Minutes under/over 1 hour)


Call structure discussion meetings
Call-Structure Discussion Meetings

Supervisor

meets with

Lower Manager

Lower Manager

meets with

Middle Manager

Middle Manager

meets with

Upper Manager

How do we Save Time?


Call structure discussion meeting
Call-Structure Discussion Meeting

Supervisors

Lower Managers

One Meeting!

Middle Managers

Upper Managers



Conclusion
Conclusion

  • Managers are spending too much on the Internet

  • Managers are spending too much time on breaks

  • Too many meetings!

  • Warning! Staff taking calls are not happy


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