Mastering conflict resolution skills
Sponsored Links
This presentation is the property of its rightful owner.
1 / 16

MASTERING CONFLICT RESOLUTION SKILLS: PowerPoint PPT Presentation


  • 63 Views
  • Uploaded on
  • Presentation posted in: General

MASTERING CONFLICT RESOLUTION SKILLS:. Dr. Alan Zimmerman, CSP, CPAE Speaker Hall of Fame. TODAY’S OUTLINE. Strategy #1: Minimize negative communication Strategy #2: Construct your criticism -- carefully Strategy #3: Ask for cooperation. TODAY’S OUTLINE.

Download Presentation

MASTERING CONFLICT RESOLUTION SKILLS:

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


MASTERING CONFLICT RESOLUTION SKILLS:

Dr. Alan Zimmerman,

CSP, CPAE Speaker Hall of Fame


TODAY’S OUTLINE

  • Strategy #1: Minimize negative communication

  • Strategy #2: Construct your criticism -- carefully

  • Strategy #3: Ask for cooperation


TODAY’S OUTLINE

  • Strategy #1: Minimize negative communication


KILLER THOUGHTS and STATEMENTS


TODAY’S OUTLINE

  • Strategy #1: Minimize negative communication

  • Strategy #2: Construct your criticism -- carefully


SIX CRITICISM FILTERS

  • Are you giving the criticism to truly help the other person?

    a. relationship

    b. help


  • Can the person actually change the behavior you are criticizing?

    a. enough

    b. training


  • Is this fairly new information?

    a. times

    b. nag


  • Is the timing right?

    a. mood

    b. permission


  • Are you willing to involve the other person in the discussion?

    a. hit

    b. revenge


  • What does the other person need the most—criticism or praise?

    a. communication

    b. self-esteem, criticism


6 FILTERS PRIOR TO CRITICISM

  • Are you giving the criticism to help the other person?

  • Can the person actually change the behavior you are criticizing?

  • Is this fairly new information?


6 FILTERS PRIOR TO CRITICISM

  • Is the timing right?

  • Are you willing to involve the other person in the discussion?

  • What does the other person need the most—criticism or praise?


TODAY’S OUTLINE

  • Strategy #1: Minimize negative communication

  • Strategy #2: Construct your criticism -- carefully

  • Strategy #3: Ask for cooperation


GUIDELINES FOR ASKING

  • Direct

  • Specific

  • Respectful

  • Positive

  • Polite

  • Firm


HOW TO ASK

1. Will you __________________________?

2. When you do (positive consequence) .

3. If you don’t (negative consequence) .


  • Login