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Oswego County EMS Communication Procedures

Oswego County EMS. Oswego County EMS Communication Procedures. Purpose of this training. Present the EMS Communications procedures to the users. Important principle. The current version of the procedures is expected to be followed. In other words, not following procedures is not an option

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Oswego County EMS Communication Procedures

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  1. Oswego County EMS Oswego County EMS Communication Procedures

  2. Purpose of this training • Present the EMS Communications procedures to the users

  3. Important principle • The current version of the procedures is expected to be followed. In other words, not following procedures is not an option • If anyone has suggestions for improvements, please send them to the EMS Coordinator. This should be done via email (jjones@oswegocounty.com)

  4. Why are we doing this? • To effectively communicate • Make maximum use of the new radio system • Comply with current national communications practices (National Interoperability Field Operations Guide) • Minimize the burden on the 911 Center

  5. Training process • All EMS providers shall • Receive a copy of the • Oswego County EMS Standard Operating Procedures (SOP) • Radio System EMS Operator Aid • Read, understand and comply with the SOP • Begin using the procedures on 23 July 2012 • Attendance roster and affirmation shall be signed

  6. General Radio Use • Please read the section • Essential points • Keep your messages short and to the point • Eliminate useless words and unneeded transmissions • Have a portable and pager with you always • Use the standardized terminology in the procedures

  7. General Radio Use • Each crew should ALWAYS • Have a portable with them and turned ON • Have a pager with them and turned ON • Before asking dispatch to repeat the address, nature or priority, hit the repeat button on the pager

  8. General Radio Use • Use • Responding • Arrived • Available • Out of service • Priority • Non-priority • Don’t use • Enroute • On scene or On location • In service • Clear • In quarters • Off the air • At this time • When prepared • Be advised • Come on the air for

  9. Talkgroups and their uses • If in doubt, refer to the procedure or Operator Aid

  10. 1. EMS Incident Dispatch • Please read the section • Points • Validate dispatch information using the pager • When stating “Responding”, also state where you are responding to (that is, the address you were dispatched to) • Example: McFee 4 responding to 120 North Street, Mexico

  11. 2. EMS Unit Response to Minor Incidents • Please read the section • Points • Use Ops 3 unless a Fireground has been assigned

  12. 3. EMS Unit Response to Major Incidents • Please read the section • Points • First EMS unit on the scene ALWAYS assumes EMS sector command • Incident Command is required to be informed of all resource requests (ambulances or helicopters for example) • Major incident = 3 or more ambulances, or 2 or more fire agencies • Use assigned fireground or talkgroup

  13. 4. EMS Response to an MCI • Please read the section • Points • Use the MCI plan • First EMS unit on the scene ALWAYS assumes EMS sector command • Use OPS 4 or 5 (network talkgroups) to coordinate incoming EMS units • Use EMS Talk 6 or 7 (Non network talk groups) to talk to EMS units on scene

  14. 5. Patient reports to hospitals • Please read section • Points • Primary for Oswego Hospital is OswED talkgroup. Secondary is 155.340 • Med Channels are available on the County radios • Clearance through Oswego 911 to Syracuse • Use OPS 5 • ONLY for stable patients and no physicians orders needed • Sex and age • Chief complaint • ETA • Nothing else (no hx, no VS, no “VS are stable”) • If you think you need to relate additional info, then you need to call the ED

  15. 6. Coordination with other agencies • Please read section • Points • For contacting other, non-Fire agencies (Law or Highway for example) • Use CW16 • Example: If you are staging waiting for Law, call on CW 16 “North Shore 1 to the Law unit enroute to Salt Road” • To talk to another ambulance for any reason, go to OPS 3 or OPS 4 • Call the other ambulance on EMS Dispatch • Tell them to go to OPS 3 or 4

  16. 7. Coordination with Air Medical • Please read section • Points • Use Ewide, or • Use whatever talkgroup that 911 has assigned to patch, or

  17. 8. EMS Ops in other Counties • Please read section • Points • Use EWide • Use County zones (Onondaga or Cayuga)

  18. 9. Mayday • Please read the section • Points • After you press the emergency button and hear the emergency signal, your mic stays open for 10 seconds • Remain silent or state your situation • Law will respond to your location if requested OR if there is no response from you after hitting the emergency button

  19. 10. Intra-agency Ops • Same as old “6-11” • Remember…this is not a private talkgroup

  20. 11. Returning to service • Please read the section • Points • State “returning” when you leave the hospital • If the ambulance is trashed, you may also report “out of service” at this time • State “available” when in or near your service territory

  21. 12. Use of scan • Please read section • Points • Disabling, scan deleting or adding talkgroups should only be done rarely. Very, very rarely. • If you want to call someone on a talkgroup that is not scanned, then • First call them on a scanned talkgroup (preferably OPS 3 or CW16) • Tell them to meet you on the desired talkgroup

  22. 13. Radio system failure • Please read the section

  23. 14. Request for resources • Please read the section • Points • When requesting additional resources, please state the reason for the request • Example: Request Central Square Fire for lift assist • Example: Request Law for a violent patient

  24. Questions?Suggestions?

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