Quality Assurance Capabilities

1. Quality Assurance Capabilities

2. Quality Check Process Quality Assurance is done keeping two principals in mind . "Fit for Purpose", the product should be suitable for the intended purpose; and "First time Right", mistakes should be eliminated. We have a dedicated Quality Assurance Team which ensure that all the deliverables are sent as per clients’ requirement.

3. Quality Process Approach/Overview • The Quality Approach by Research and Analytics division is to ensure that the standards prescribed by the client are strictly adhered to without any bias in the project development/execution. • Challenges faced by our clients are mostly • Improving on error free deliverables through peaks and troughs in the workload • Compliance with standards • We follow a multi-step Quality Assurance (QA) process to ensure the highest level of quality. Our QA process makes sure that functionality suffices the end clients’ requirements. • Any deviation against the questionnaire/requirement document is reported, investigated and recorded as per pre-defined template which can be share with the development teams.

4. Quality Assurance Process • Standard practice for Quality Process as a rule, comprises of the following steps – • Quality workflow • Receipt of IQA Request • Read-through of Materials • Quality Feedback Process • Monthly Error Reporting • The Quality team has highly skilled executives with strong Market Research experience. • The Quality team checks the quality of deliverables at each stage of the process. • Independent data cleaning team checks the data programmatically. • The team checks the deliverables on all parameters e.g., Logical, Textual and Aesthetical.

5. Quality Assurance Benefits Multi-Step Quality Process • Programmer Quality Check • Scripter verifies the project for Logic and Aesthetics • Scripter verifies the raw data before processing the tables • Rectifies the programming errors incase found • Send the project to Quality Assurance Team • Independent Quality Assurance Team • Quality Team tests the project and the data • Sends the feedback to the scripting team • Delivery Sign-Off is issued once the link is considered error free • Delivery of the project by Delivery Team • Data Validation • Database format Checks • 100% Data Checking • Respondent Integrity Checks

6. Quality Workflow Request for IQA Confirm Receipt and Commit a Timeline Questionnaire/Material Review Clarifications Sent and Discussed with the Programming Team Quality Check Process QC Observations Programmer fixes all the observations raised by the QA Team YES NO Delivery to Programming Team

7. Quality Process • Read-through of Materials • QA associate reads through the Questionnaire and discusses any clarification with the SP Team. • Output of this review is: • a. Understanding the requirements c. Clarifying doubts • b. Raising questions / assumptions d. Skip patterns • Receipt of IQA Request • QA Team confirms the requests and commits the timeline post review of the materials • Quality Check Process • During Internal QA, QA Team checks any complex logic programmed. • QA team checks for all the possible scenarios and verify output as per the questionnaire and specification sheet. • QA Team notes down all the observations in a pre defined observation template which is later sent to the Programming Team. • Programming Team then looks into the observations and makes necessary amendments if required and sends back the feedback. • QA Team reviews corrections/suggestions and sends feedback to programmer until the project is error free. • Point 4 -5 are recursive and followed till all the requirements in the link are met as per the Questionnaire and the specification sheet.

8. Quality Feedback Every month, all the observations recorded are shared and discussed with the Delivery Managers. A separate report is prepared for all the service lines to maintain the exclusivity. The report includes the trend for overall errors recorded for the month, along with the programmer’s scorecard. This helps in achieving – • Feedback to the Teams and eliminate identical Errors. • Designing customized training plan based on the programmers score card. • Increasing the error-free deliverables to our client. • Achieving synchronized data and elevating the ability for continuous improvement. • Improving the overall performance of the team and ensuring efficient service to our customer. • Adding value with the technical knowledge, experienced team of professionals. • Improving overall TAT by eliminating errors and inculcate “First Time Right” approach within the teams.

9. Quality Feedback Process For Feedback purpose, QA team bucket and logs errors under different categories. This helps the programming teams to identify key pain areas. • For Survey Programming – Feedback is logged as Validation, layout, textual error which is categorized further for analysis. • For Analytics – Observations are categorized as Very Serious/Fatal, Crucial, Significant and Minor. See below for examples • Very Serious: Banner Counts, Incorrect Process tables. • Crucial: Incorrect Count, Country Standards not followed, Missing Table etc. • Significant: Mean Missing, Stubs Mismatch etc. • Minor: Spelling Errors, Incorrect Table order etc.

10. Quality Feedback Snapshots Feedback from the QA Team is shared on periodic basis with the Teams. Based on which Team’s performance is judged and further training plan for the team is prepared. Here are few of the snapshot of the QA report.

11. Quality Feedback Snapshots (Survey Programming) QA Team gives a detailed feedback to the Delivery Heads so that analysis can be done and further shared internally with the SP Team members

12. Quality Feedback Snapshots (Data Processing)

13. Quality Assurance Value Add • Sharing of new ideas, effective ways of doing the work better, supporting both individual and team efforts for continual process improvement. • Identifying right skill-set availability, knowledge gaps through monthly analysis reports. • Conducting independent quality check on all possible parameters. • Testing/Validating study from the end-user perspective. • Continuous follow-ups ensuring revisions are corrected and communicated to client. • Accurate and synchronized data as per the client requirements. • Automation of QC process, wherever required, as per requirements to ensure Quick and Accurate checks. • Process Improvement initiatives to spot and mitigate any risks.

14. Quality Assurance – Accolades Quality Certifications • Certified ISO 9001-2000 (by DNV / STQC) • Assessed at SEI CMMi – Level 5 (QAI) • Assessed at P-CMM – Level 5 (QAI) • Certified for ISO 27001 (formerly BS 7799 for Information Security) Commitment to Quality • SAS 70 certified processes • Six Sigma Programs • HIPAA Compliant Processes • Team of Certified Software Quality Analysts (CSQA) • Member of Life Office Members Association [LOMA]

15. Client Accolades Received several accolades from client. Few are… Really appreciate your support and team efforts for making data delivery possible yesterday in limited span of time…` I am glad to inform that we were successfully able to deliver both projects as per our commitment and the expectation. This could have never been possible without your support and hard work. I would like to take this opportunity to appreciate all your efforts in making this possible. I know, you all guys have stretched beyond your normal capacity to meet these two very important studies along with other studies, which is commendable. This wouldn’t have been possible without your support. It is really excellent job done by Datamatics to turn this around in so quick time.

16. Thank YOU www.datamatics.com