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eGovernment Projects and Perspectives in the Bulgarian Public Administration. Nedelcho Nedelchev Advisor to the Minister of State Administration and Administrative Reform of Bulgaria. BULGARIA FACT SHEET. POPULATION: 8 million GDP: EUR 16 billion ECONOMY: ~75% private

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egovernment projects and perspectives in the bulgarian public administration

eGovernment Projects and Perspectives in the Bulgarian PublicAdministration

Nedelcho Nedelchev

Advisor to the Minister of State Administration and

Administrative Reform of Bulgaria

bulgaria fact sheet
BULGARIA FACT SHEET
  • POPULATION: 8 million
  • GDP: EUR 16 billion
  • ECONOMY: ~75% private
  • Free trade agreements with EU, EFTA, CEFTA,
  • GDP GROWTH: 4.8%
  • INFLATION: 3.8%
  • FDI 2004: EUR 3.2 billion
bulgaria fact sheet 2
BULGARIA FACT SHEET (2)
  • Fixed line penetration – 80% of households
  • Mobile penetration – 65% of population
  • Internet usage – 25% of population
  • PC penetration – 20% of households
  • Computer literacy – 35% of population
  • Price of a PC as a % of monthly household income – 200 %
timeline of egovernment development in bulgaria
Timeline of eGovernment development in Bulgaria
  • Initiation period – 2002

eGovernment strategy and Action plan

  • Testperiod – 2003 / 2005

Pilot projects / Best practices

  • Period of dynamicdevelopment – 2005 / 2008

Full scale eGovernment implementation

egovernment beginning 2002 2005
eGovernment beginning 2002 - 2005
  • eGovernment Strategy and Action plan – 2002
  • Implementation of 20 indicative electronic services (European Commission list) for citizens and businesses
  • Development of electronic services at central and local level
  • Implementation of digital document systems and digital signature in Public Administration
  • General purpose, basic (conceptual) andmethodologicalprojects
bulgarian egovernment pilot projects
Bulgarian eGovernment Pilot Projects
  • e-Government Services Central Portal:
    • change of address registration
    • personal social insurance info
    • company social insurance info
    • actual status of companies
  • Regional and Municipal Portal of Stara Zagoraregion and municipality:
    • Government property act
    • Complains to the Ministry of Interior
    • Birth certificate
    • Building permission

Portals

bulgarian egovernment pilot projects1
Bulgarian eGovernment Pilot Projects
  • E-Services of the National Social Security Institute
  • Change in address registration, information about voting list
  • Submission of VAT declarations
  • Submission of tax declarations by citizens and companies
  • Submission of custom declaration
  • Submission of applications for small public procurements
  • Job seeking services
  • e-Register of public procurements
  • National Librarye-directory
bulgarian egovernment pilot projects2
Bulgarian eGovernment Pilot Projects

Projects in progress

  • Trade Register
  • e-Healthcare
period of dynamic development 2005 2008 success factors in place
Period of dynamic development2005 / 2008Success factors in place
  • Political will to reform the administration
  • Organizational – new Ministry of state administration
  • Financial support from the state budget
  • Information society dynamic development
directions of activities
Directions of activities
  • Technical modernization ofthe administrations
  • IT training of civil servants
  • Development of e-services
      • At central level
      • At all institutions
  • eGovernment rules and framework development
technical modernization of the administration
Technical modernization ofthe Administration
  • HW & SW for the Municipalities and Regional Administrations
  • Electronic documents systems and e-signature
training of civil servants
Training of civil servants
  • General IT skills and “digital” literacy
  • Project management and eGovernment skills for IT specialists
  • eServices development training for high level administrators
administrative e services development
Administrative e-services development
  • Focus on high demand / high “return” e-services
  • State administration web sites standardization
  • Complex life-event based eServices development
  • Electronic documents workflow & e-signature
  • Central eGovernment Portal & environment integration
egovernment rules and framework development
eGovernment rules and framework development
  • Interoperability standards
  • Registers of data and services
  • IT acquisition standards

Law on eGovernment

conclusions
Conclusions

eGovernment in Bulgaria:

  • Political will
  • Holistic approach
  • Practical approach
  • Quick wins and long-term objectives balance
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