Service Design

1. topcog Service Design Beverly G. Ward, Ph.D. Coordination-UWR Ambassador 27 August 2008 16th Annual Florida Transportation Training & Technology Conference

2. Introductions and Objectives • Self-introductions • Who you are, what you do, where you do it • One service design challenge • Goal & Objectives • Goal: provide an overview of human service and public transportation service designs. • Objectives • Consider service area characteristics • Assess characteristics • Identify various types of service design • Interact with and learn from each other • Have fun!

3. Service Design Planning Requirements • Data driven • Data needs • Service area environmental information: natural, built, and social • Demographic information • Transportation resources

4. Understanding Service Design • Operations element of mobility management • Contributes to activities of daily living (ADL) • ADL includes personal care and instrumental activities of daily living (IADL) • Enables people to move about the built and natural environment to conduct social activities • Connectivity, connectivity, connectivity

5. ADL and IADL • ADL includes personal care, e.g., eating, bathing, dressing, and grooming; daily activities, including functionality and patterns of behavior • Instrumental activities of daily living (IADL): the set of daily activities including telephoning, shopping, cooking, and handling finances

6. Service Area Characteristics • Importance • Human Service and Public Transportation: a social activity undertaken for various purposes including the activity • Geography • Demographics • Activities of daily living • Extraordinary activities

7. Geography Case Example: Volusia County (and Areas of Interest), Florida

8. 2000 Census Population Pyramids

9. Selected Demographic Characteristics

10. Selected Demographic Characteristics (cont’d)

11. Types of Service Design

12. Types of Service Design (cont’d) • Carpool: two or more people share the use and cost of private automobiles. • Deviated-fixed Route: bus goes along a fixed route and keeps to timetables, but leaves the rout e to go to a specific location, then returns to the route. • Dial-a-ride/demand-response/paratransit/specialized service: door-to-door or curb-to-curb. • Feeder services: transit or paratransit service that to and from a fixed-route bus stop or station.

13. Types of Service Design (cont’d) • Fixed guideway: service that uses exclusive or controlled rights-of-way or rails, • entirely or in part. • Fixed route/fixed schedule: vehicle(s) repeatedly follows a consistent time schedule and stopping points over the same route. • Intercity bus service: regularly scheduled service for the general public which operates with limited stops over fixed routes connecting two or more urban areas not in close proximity.

14. Types of Service Design (cont’d) • People-mover: automated, fixed-guideway mass transit system. • Shuttle: operates on a short route, or in a small geographical area. • Stretcher service: non-emergency paratransit service including stretcher, litter, gurney, or other device that does not meet the dimensions of a wheelchair. • Vanpool: arrangement where a group of people share the use and cost of a van.

15. General Strategies • Safe-Mobility Action Plan, see AARP, http://www.aarp.org/research/housing-mobility/indliving/d18311_communities.html • Transit operations • Roadway design • Other land use, infrastructure, and policy considerations • Travel training • Promotion of driving cessation counseling programs

16. Votran • Fixed-route bus • Gold service paratransit • Seasonal trolleys • Special event transportation • Speedway Express • Holiday light tours • Subcontracted transportation provider(s) • Carpools and vanpools

17. hutchinson@ctaa.org800.891.0590, Ext. 730ward@ctaa.org800.891.0590x735 THANK YOU!