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Total and Permanent Disability A New Beginning

NCHELP and the TPD Servicer. Regular conference calls with ED and the TPD ServicerDisseminate information to the community and clarification of procedures, e.g.Final discharge processReport trackingManifest acknowledgment. 2. November 2-4, 2011. 2011 Knowledge Symposium. Discharge Application. R

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Total and Permanent Disability A New Beginning

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    1. Total and Permanent Disability A New Beginning Ron Stroud - TG Barbara Wilhelm - USA Funds Caron Peterson - Nelnet November 2-4, 2011 2011 Knowledge Symposium 1

    2. NCHELP and the TPD Servicer Regular conference calls with ED and the TPD Servicer Disseminate information to the community and clarification of procedures, e.g. Final discharge process Report tracking Manifest acknowledgment 2 November 2-4, 2011 2011 Knowledge Symposium

    3. Discharge Application Recent clarifications Original borrower signature no longer required GAF score may be left blank 3 November 2-4, 2011 2011 Knowledge Symposium

    4. Discharge Application Expires 12/31/2011 Minimal NCHELP recommendations Negotiated Rulemaking early 2012 4 November 2-4, 2011 2011 Knowledge Symposium

    5. VA Discharges Different from “regular” TPD All outstanding loans eligible for discharge “Two-part” processing timeline 682.402(h)(1)(v)(A) and (B) 5 November 2-4, 2011 2011 Knowledge Symposium

    6. VA Discharges Guarantor responsibilities Review all documentation If documentation inadequate, return claim within 45 days If documentation adequate, upload to secure ED web site within 45 days (Nelnet status Received) Pay claim within 45 days of final ED approval Requires Obtaining Refund Eligibility Info from Holder if Applicable 6 November 2-4, 2011 2011 Knowledge Symposium

    7. VA Discharges TPD Servicer responsibilities Reviews discharge application and VA documentation (Nelnet status Pending Approval) If additional information is needed (e.g. effective date of determination) submits request to Department of Veterans Affairs (Nelnet status Pending VA Information) 7 November 2-4, 2011 2011 Knowledge Symposium

    8. VA Discharges TPD Servicer responsibilities Sends to ED those determined eligible for discharge (Nelnet status FSA Approval Queue) Sends e-mail to submitting guarantor providing final disposition (Denied or Meets Criteria) 8 November 2-4, 2011 2011 Knowledge Symposium

    9. TPD Process Flow November 2-4, 2011 2011 Knowledge Symposium 9

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