Cindapa wairakei conference 13 june 2014
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CINDAPA Wairakei Conference – 13 June 2014. Kent Holdsworth Community Ethnic & Youth Manager – Waikato [email protected] Prevention First. Aim to prevent – reduce offending and victimisation Road policing – social driving http://www.crimestoppers-nz.org/ www.snap.org.nz.

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CINDAPA Wairakei Conference – 13 June 2014

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CINDAPA Wairakei Conference – 13 June 2014

Kent Holdsworth

Community Ethnic & Youth Manager – Waikato

[email protected]


Prevention First

  • Aim to prevent – reduce offending and victimisation

  • Road policing – social driving

  • http://www.crimestoppers-nz.org/

  • www.snap.org.nz


School Community Officers

  • PES/YES  SCO’s

  • Primarily Educators  primarily prevention or problem solvers

  • Developing new programs – cyber bullying

  • www.netsafe.org.nz

  • http://www.police.govt.nz/advice/personal-and-community-advice/school-portal


Negotiation

Police Negotiation Team (PNT)

“We have two ears and one mouth so that we can listen twice as much as we speak.”


Structure


Problem Individuals

Three general groups are recognised as potential hostage takers

THE POLITICAL ACTIVIST

THE PSYCHOLOGICALLYDISTURBED

THE CRIMINAL

OFFENDER


May 8, 2009

Chaucer Rd 

Napier

New Zealand


Columbine High School

April 20, 1999

Jefferson County,

Colorado


www.youthline.co.nz


Scenario One

15 year old Kim, one of your students is on the roof of the highest building at your school. She is threatening to jump off.

You have heard Kim’s parents are separating. Her younger sister is also at the school.

What do you do?


Scenario One

  • Ring 111

  • Get collegial support

  • Make area safe

  • Your own safety is paramount

  • Then the safety of others

  • Then Kim’s safety

  • Learn what has happened

  • Make sure the sister is not in view


Scenario One

  • Approach Kim slowly – explaining what you are doing

  • Only one person speaks to Kim

  • Watch your body language

  • Introduce yourself

  • If you don’t know Kim – ask her name

  • Ask Kim what she is doing – “Are you trying to commit suicide?”

  • Do not try to grab Kim


“My Mom says she hopes I have

kids like me… but I don’t like

the way she says it”

“Voice”

The Negotiator’s

#1 Tool


Scenario Two

14 year old Dan is not achieving academically and not socializing successfully with his class mates

His father Sam contacts the school and makes an appointment to speak with you, Dan’s teacher. Sam is known to be angry and volatile.

How do you engage with Sam?


Scenario Two

  • If you have safety concerns – have a second person present or nearby

  • If Sam’s behaviour becomes unacceptable stop the conversation – ask him to leave

  • Explain your concerns directly and factually

  • If Sam gets angry let him vent – then try again

  • Acknowledge his emotions – “You sound frustrated…”


Scenario Two

  • Be aware of body language

  • Use active listening skills (don’t try and use them all in one conversation)

  • Use hooks

  • Use triggers

  • Talk about the future

  • Build a sense of trust


Active Listening Skills

  • MOREPIES

    • Minimal encouragers

    • Open-ended questions

    • Reflecting/Mirroring

    • Emotion Labeling

    • Paraphrasing

    • I messages

    • Effective pauses - silence

    • Summary


Negotiators

  • Engage

  • Converse naturally

  • Make them feel safe

  • Active listening, empathy, rapport, influence, change

  • Have confidence

  • Negotiation is about listening


Important points

  • Talking about suicide will not make someone commit suicide (**suicide contagion)

  • Never attempt to grab a suicidal person

  • Be empathetic not sympathetic

  • Time is your friend

  • Never lie

  • You can use reality (but get your timing right)

  • Always de-brief any situation


Future

  • Different types of jobs e.g. civil demonstrations, training our own staff

  • Terrorism

  • Social media


Terrorism


How do you get hold of PNT?

  • Emergency - ring 111

  • Ring your local station and ask for a negotiator or PNT

  • [email protected]

    021 191 2503

    Thank you


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