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New banking reality

New banking reality. Presentation Mobey Forum New York 11. October 2013 By Dag-Inge Flatraaker, General Manager, DNB Bank, Executive board member European Payments Council 2. oktober 2013. GLOBAL MEGATRENDS.

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New banking reality

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  1. New banking reality Presentation Mobey Forum New York 11. October 2013 By Dag-Inge Flatraaker, General Manager, DNB Bank, Executive board member European Payments Council 2. oktober 2013

  2. GLOBAL MEGATRENDS Shift from West to East (next 5 years 3 billion new middle class consumers in Asia/China/Africa, those countries increasing their GDP share of global GDP from 30 % (today) to 70 %) Technology(Mobility, telecom, internett, cloud comp. etc totally changing the concept of customer engagement) Governments/Public Authorities(more and more emphasis on regulations and compliance)

  3. The Payments area an important and relatively stable source of income Inncome from the Payments area – European Banks Trade finance (documentary fees) Corporate payments Retail Payments -4 p.a. 5 p.a. 282 282 12 264 251 247 246 240 235 14 9 12 227 13 12 11 146 142 137 131 129 126 124 123 122 2008 09 10 11 12 13 14 15 2016 • 34% • 29% • 31% • Andelavtotaleinntekter • XX Kilde: McKinsey Payments Map, McKinsey Global Banking Pools

  4. Kilde: Norges Bank - Årsrapport 2011 But there are more reasons why the payments area are important to banks … • Represent one of the most important service offers to customers in all segments • Creates frequent and interactive interface with customers and are core in establishing customer engagement • Payments systems are regarded as Core in preserving financiall stability and efficiency in the economy – therefore high attention from governments and Public Authorities «New Payments Reality» will for sure challenge banks when it comes to customer engagement

  5. The Big PictureMobile payment drivers are in place Mobile phones are everywhere Mass-market smart phones are flooding the market Open development payment platforms available Developing countries (e.g., Africa) can, via new technology/mobile phones, create payment solutions in 3-5 years on which Europe has spent 20 years! The market for internet banking and online payments can evolve quickly in all markets using smartphones and tablets without having to await the more slowly progressing PC-based internet usage we can see in parts of Europe. Conclusion: Also in Europe wewillsee a quickening pace for customeradoption to ”thenewscenari for payments” (online, internetbased, alwaysavailable - 24/7-realtime, multichannel, mobile/ tabletsenabled etc...)

  6. 3. Økte forventninger drevet frem av teknologisk utvikling (pm/brukersteder) Increasing customer expectations due to technological advancements Internett and mobile adoption grows very fast, data traffic grows exponentially - Will change the payments industry as we know it. The nextfewyearsthemajorityof internett trafficwill stem from mobile units This developmentsputshighdemandson mobile solutions, and weobserve an extremwillingness to invest in newsolutions for payments Estimated develpment in global internett traffic exabytes per month Other* (18%) Mobile tablets (10%) 78 % p.a. PC, laptop (24%) Smartphones (48%) 7 Source: MasterCard: “Safe, Simple, Smart Shopping”, juni 2012 , Deloitte, Qualcomm, Morgan Stanley, Business Insider *Inkluderer blant annet mobiltelefoner som ikke defineres som Smarttelefoner, Smart-TV, Spillkonsoller, og andre type enheter/produkter koblet til internett

  7. Changes in customer behavior and technology mutually accelerate each other and lead to: (A)Exponential growth in the technological development (B)Higherdemandsamongstcustomers (C)New business models (D)Increasedcustomerpower (E) Increasedcompetition

  8. Social networks change the way people communicate Social Networkwithstrongmembership… … andwithanutilization more and more Mobile Facebook Mobile Users Millions X2,7 If Facebook was a country, it would be the third largest in the world, with a population of more than 600 millions Sep 2009 Feb 2010 Jul 2010 Source: McKinsey

  9. The Big Picture – the impact of technology Mobile, new technology and “big data” are now changing the payments landscape The customers are in the “driver seat” deciding what, where and when to buy. Googlr, Apple, PayPal, mobile operators, and technology companies has already entered the arena A «silent revolution» is thusnow under waywhichwillchangeretail banking as weknow it. Who will be thewinners or loosersoftommorrow is still to be seen. However, therearealreadysignsthat «thetrain is nowleavingthe plattform»

  10. Questions ??

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