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چالشهای مديريت دانش PowerPoint PPT Presentation


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چالشهای مديريت دانش. چالش ‌ هاي مديريت دانش. اشتباهات پرهزينه به دليل عدم ثبت يا تحليل اشتباهات قبلي تكرار مي‌شوند كارها غالبا“ به دليل عدم آگاهي كاركنان از فعاليت‌ها و پروژه‌هاي گذشته، يا نتايج آنها مجددا“ انجام مي‌شوند روابط با مشتريان گاه لطمه مي‌خورد زيرا دانش در نقطه عمل در دسترس نيست

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چالشهای مديريت دانش

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  • Data

  • Information

  • () Knowledge

  • Wisdom


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Nonaka takeuchi

Nonaka Takeuchi

Tacitknowledge

Tacitknowledge

Socialization

Externalization

...

Explicitknowledge

Tacit

Knowledge

Internalization

Combination

Tacit

knowledge

Explicit

knowledge

Explicitknowledge

Explicitknowledge


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Zack

Declarative Knowledge (Know-About) : the ability to recognize and classify concepts, things and states of the world

Procedural Knowledge (Know-How) : the understanding of an appropriate sequence of events or the ability to perform a particular set of actions

Causal Knowledge (Know-Why) : an understanding of why something occurs

Relational Knowledge (Know-With) : an understanding of the relationships among or between these types of knowledge


Probst et al

Probst et al

Feedback

Knowledge goals

Knowledge assessment

Knowledge identification

Knowledge retention

Knowledge acquisition

Knowledge utilization

Knowledge development

Knowledge sharing/distribution


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Firestone mcelroy

Firestone McElroy


Fraunhofer ipk

Fraunhofer IPK


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Environmental Influences

Social

Economic

Political

Governmental

KNOWLEDGE MANAGEMENT

The Architecture of Enterprise Engineering

LEADERSHIP

ORGANIZATION

TECHNOLOGY

LEARNING

BPR

- Processes

- Procedures

Metrics

MBO

TQM/L

Workflow

Communications

E-mail

Data Warehousing

Search Engines

Decision Support

Process Modeling

Management Tools

Communications

Intuition

Innovation vs.

Invention

Learning

Community

Virtual Teams

Shared Results

Exchange Forums

Communications

Business Culture

Strategic Planning

- Vision and Goals

Climate

Growth

Segmentation

Communications

ORGANIZATION

TECHNOLOGY

LEARNING

LEADERSHIP

M U L T I P L E D I S C I P L I N E S

Systems Engineering

Organization Development

Systems Management

Organization Behavior


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Intelligence

Capability to act

Make decision

Solve issue

Intelligence

Innovation

competitiveness

Stored and structured information

Perceived knowledge

  • Capacity

  • Attention

  • Cognitive ability

  • Previous knowledge

  • Beliefs, values, expectations

  • Ability to structure

  • Sensors

  • Data entry

  • Capacity

  • Structuring

  • Processing time

  • Processing power

Information

  • senses


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Feedback

Knowledge goals

Knowledge assessment

Knowledge identification

Knowledge retention

Knowledge acquisition

Knowledge utilization

Knowledge development

Knowledge sharing/distribution


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  • (Knowledge identification) (Knowledge acquisition) (Knowledge development) (Knowledge sharing/distribution)

  • (Knowledge utilization) (Knowledge retention)

  • (Knowledge assessment)


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  • (Knowledge Map)

  • (Communities of Practice)

  • (Lessons Learned)

  • (Ontologies & Taxonomies)

  • ...


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Ontology of KM Technology


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  • (Component Technologies)

  • (KM Software)

  • (KM Related Software)

  • (Enterprise Systems)


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1391

  • (Storage): (Databases) (Data Warehouses) (File Servers) ...

  • (Connectivity): (Wireless) (Authentication) (Peer-to-Peer) ...

  • (Authoring): Office - ...

  • (Collaboration & Communication): (e-mail) (Chat) (wikis) - VOIP (File Sharing) (Group Decision Support) ...

  • (Distribution): Syndication RSS Atom ...


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  • (Search & Browsing): (Indexing) (Thesauri) (Taxonomies) (Ontologies) ...

  • (Analytics): OLAP ...

  • (Workflow & Process Management): (Process Engines) ...

  • (e-learning): - (Learning Objects) ...

  • (Community): (Social Networks) (SNA) ...

  • (Creativity): (Cognitive Mapping) (Idea Generation) ...


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  • (Data Mining): ...

  • (Text Mining): (Semantic Analysis) (Bayesian Inference) (Natural Language Processing) ...

  • (Web Mining): Collaborative Profiling Intelligent Agents ...

  • (Visualization): (Geographic Mapping) ...

  • (Organization): (Ontology Development) ...

  • (Reasoning): - (Rule-based Expert Systems) -(Case-based Reasoning) (Machine Learning) (Fuzzy Logic) ...


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  • (Document Management)

  • (Content Management)

  • (Group Support)

  • (Community Support)

  • (Decision Support) (Business Intelligence)


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  • (Project Management)

  • (Business Process Management)

  • (Systems Engineering)

  • (Product Data Management)


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  • (CRM)

  • (SCM)

  • (ERP)


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(Knowledge Management)

Enterprise

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(ERP)

(CRM)


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