Info 380 information systems analysis and management
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INFO 380 Information Systems Analysis and Management. Instructor: Greg Hay TA: Yuan Lin. Agenda: Session 11. Announcements Case Study 1: Chicago Public Schools Case Study 2: Flexcar Project Teams\Scrum. Announcements. Extra Credit Write-up: Due Thursday Feb 17

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Info 380 information systems analysis and management

INFO 380Information Systems Analysis and Management

Instructor: Greg Hay

TA: Yuan Lin


Agenda session 11

Agenda: Session 11

  • Announcements

  • Case Study 1: Chicago Public Schools

  • Case Study 2: Flexcar

  • Project Teams\Scrum


Announcements

Announcements

  • Extra Credit Write-up: Due Thursday Feb 17

  • Business Intelligence (BI) is an emerging component of IT industry; what are some challenges of this segment?

  • Why do a higher percentage of BI projects fail over other IT projects?*

    • Same drill: ~700 words, cite sources

    • Value is .5% of final grade

      * Instructors opinion


Announcements1

Announcements

  • Weekly write-up #7

    • Dilemma on release of Pentagon Papers

    • Many issues regarding systems and information

    • Security, fraud, ethics, propaganda, ‘Group Think’, freedom of press, failure of systems and others

    • Discussion on Thursday February 24

    • Be familiar with the events outlined in podcast

      • http://www.bobedwards.info/ftopic980.html


Announcements2

Announcements

  • Use Case Analysis Report: Due February 22

    • Describes the client business work processes

    • Intended to focus teams on user requirements

    • Identify the following:

      • Actors

      • Stakeholders

      • Precondition

      • Typical course of events


Announcements3

Announcements

  • Quiz: Tuesday February 22

    • Case study about a non-profit organization

    • Quiz: work systems analysis process as a team

      • Who are the stakeholders?

      • What questions need to be asked?

      • What are some of the constraints?

      • What are the development priorities? Why?

      • Where is the complexity?


Announcements4

Announcements

  • Guest Speaker: Thursday February 17

    • Shawn Plaster, Owner of Plaster Group


Questions

Questions?


Case study chicago public schools

Case Study: Chicago Public Schools

  • Consider the following:

    • Preliminary Problem Statement

    • 3 System Improvement Objectives


Case study chicago public schools1

Case Study: Chicago Public Schools

  • Customer Profile

    • Third largest school district in US

      • 407,000 students

      • 665 schools

      • 22,000 classrooms


Case study chicago public schools2

Case Study: Chicago Public Schools

  • Problem Profile

    • State Legislature mandated attendance keeping

      • Every hour

      • AWOL students identified

      • Parents and central office notified within 15 minutes


Case study chicago public schools3

Case Study: Chicago Public Schools

  • Project Profile

    • Three vendors working the solution

      • Hardware

        • Large well-respected ‘big iron’ provider

      • Application

        • Focused on education suite

      • Platform

        • Well-known O/S + database


Case study chicago public schools4

Case Study: Chicago Public Schools

  • Project Profile

    • Centralized Database

      • Server in each building

      • PC in every classroom


Case study chicago public schools5

Case Study: Chicago Public Schools

  • Project Status

    • Symptoms

      • System overwhelmed

      • Hardware ‘locks-up’

        • Teachers cannot always connect

        • When they can, attendance takes 5 minutes


Case study chicago public schools6

Case Study: Chicago Public Schools

  • Customer Unhappy

    • Vendors blaming each other

      • Hardware vendor

        • “we host applications much more complex than this”

        • must be application


Case study chicago public schools7

Case Study: Chicago Public Schools

  • Customer Unhappy

    • Vendors blaming each other

      • Application vendor

        • “we’ve never seen this problem before”

        • must be the database


Case study chicago public schools8

Case Study: Chicago Public Schools

  • Customer Unhappy

    • Vendors blaming each other

      • Platform vendor

        • “we can write millions of transactions a minute”

        • must be hardware


Case study chicago public schools9

Case Study: Chicago Public Schools

  • Perfect opportunity for a ‘great’ project

    • Absolutely messed up situation

    • Customer ready to throw away solution and sue

      • First time large district placed PCs in all classrooms

      • Project had ‘failed’


Case study chicago public schools10

Case Study: Chicago Public Schools

  • Task: ‘Fix it’

    • Six weeks until kids show up again

  • Thoughts

    • Who are stakeholders?

    • What are their motivations?

    • Who has the most to lose?


Case study chicago public schools11

Case Study: Chicago Public Schools

  • Problem, Opportunity or Directive?

    • Why?


Case study chicago public schools12

Case Study: Chicago Public Schools

  • Scope

    • Questions to ask?


Case study chicago public schools13

Case Study: Chicago Public Schools

  • Scope

    • Questions to ask:

      • What kind of time, money and resources are available to reach a solution?

      • How will we know we have a successful project?

      • What has been done so far (‘gimme some history’)?


Case study chicago public schools14

Case Study: Chicago Public Schools

  • Problem Analysis

    • What to do here?


Case study chicago public schools15

Case Study: Chicago Public Schools

  • Problem Analysis

    • Determine

      • What are the symptoms the system is overwhelmed?

      • What are potential causes?

      • What is the root cause?

      • What are customer’s improvements objectives?


Case study chicago public schools16

Case Study: Chicago Public Schools

  • Problem Revisited

    • Attendance-taking is a bottleneck

      • Taking way too long or not being done

    • Users frustrated

      • Central system often busy\unavailable

      • Process takes 5 minutes or more

      • School board and legislature applying pressure

      • 15 million dollars spent already…make it work


Case study chicago public schools17

Case Study: Chicago Public Schools

  • Requirements Analysis

    • Determine

      • What does the system have to provide?


Case study chicago public schools18

Case Study: Chicago Public Schools

  • Requirements Analysis

    • Determine

      • What does the system have to provide?

        Collect attendance hourly to identify AWOL students


How do we improve our odds of success

How do we improve our odds of success?


Case study chicago public schools19

Case Study: Chicago Public Schools

  • Solution Review

    • Issues

      • Application architected for 10-15 simultaneous users

      • Did not scale to 22,000 users


Case study chicago public schools20

Case Study: Chicago Public Schools

  • Solution Review

    • WHY?

      • Too much simultaneous work

      • Poor design of application wasted ‘trips’ to database

        • Loading class roster (every hour)

        • Updating Central database (every hour)

        • Looking at individual student trends (every hour)

        • Loading a charts/graphs


Case study chicago public schools21

Case Study: Chicago Public Schools

  • Solution Review

    • Other Issues that were resolved

      • Application updating individual records immediately

      • Application had business rules on the database

      • Did not direct traffic in middle-tier


Case study chicago public schools22

Case Study: Chicago Public Schools

  • Solution Review

    • Fixes

      • Application re-architected: 1 trip to central server

        • Roster cached on classroom PCs

        • Updates queued at central server (asynchronous)

        • Attendance trends not sent back automatically

        • Notification sent to local school office first

      • Student updates

        • Better management of individual transaction locking


Questions1

Questions?


Case study flexcar

Case Study: Flexcar

  • Profile

    • Car-sharing co-op (back in the day)

    • Now merged with Zip Car

    • Founded in Seattle 1998


Case study flexcar1

Case Study: Flexcar

  • Profile

    • Membership structure

      • $40 annual fee

      • $7 - $10 and hour

    • Cost efficiencies! ‘Free’ perks are attractive

      • Gas

      • Insurance

      • Vehicle maintenance

      • Prime parking spaces


Case study flexcar2

Case Study: Flexcar

  • Problem

    • Reservations are a bottle-neck

      • taken over automated phone

    • Users frustrated

      • Phone system often busy\unavailable

      • Process takes 5 minutes and cumbersome

      • Cars are not always where they are supposed to be

      • Miscommunication over billing

      • Other people exceed rental times, impact others


Case study flexcar3

Case Study: Flexcar

  • Problem, Opportunity or Directive?

    • Why?


Case study flexcar4

Case Study: Flexcar

  • Scope

    • Questions to ask?


Case study flexcar5

Case Study: Flexcar

  • Scope

    • Questions to ask:

      • What kind of time, money and resources are available to reach a solution?

      • How will we know we have a successful project?

      • What has been done so far (‘gimme some history’)?


Case study flexcar6

Case Study: Flexcar

  • Scope

    • More questions to ask:

      • “Phone system seems to be a problem; what is the impact of the system busy\unavailable?”

      • “What is the definition to the customer of the registration process being cumbersome?”


Case study flexcar7

Case Study: Flexcar

  • Scope

    • More questions to ask:

      • “Why are cars are not always where they are supposed to be?”

      • “What are the common issues regarding the miscommunication over billing”


Case study flexcar8

Case Study: Flexcar

  • Problem Analysis

    • Determine

      • What are the symptoms the system is overwhelmed?

      • What are potential causes?

      • What is the root cause?

      • What are customer’s improvements objectives?


Case study flexcar9

Case Study: Flexcar

  • Requirements Analysis

    • Determine

      • What does the system have to provide?


Case study flexcar10

Case Study: Flexcar

  • Requirements Analysis

    • Determine

      • What does the system have to provide?

        Provide reservations over Internet

        Track location of vehicles

        Remote entry


How do we improve our odds of success1

How do we improve our odds of success?


Case study flexcar11

Case Study: Flexcar

  • Scope

    • Questions to ask:

      • Who are stakeholders?

      • What are their motivations?

      • Constraints: What kind of time, money and resources are available to reach a solution?

      • How will we know we have a successful project?

      • What has been done so far (‘gimme some history’)?


Case study flexcar12

Case Study: Flexcar

  • Problem Analysis

    • Determine

      • What are symptoms system is overwhelmed?

      • Evidence that there is a demand for this opportunity?

      • What are the alternatives?

      • What is the expected ROI?

      • What is the ‘BANG!’?


Project teams

Project Teams

  • Identifying Use Cases

    • SCRUM meeting at end of class

    • Focus on use cases

      • Information Gaps?


Where we are heading

Where We Are Heading

  • Proposal

  • Table of Contents

    • Executive Summary

    • Introduction

    • Client Overview

    • Problem Statement

    • Methodology

    • Analysis and Findings

    • Opportunities

    • Proposal

    • Recommendations and Conclusions

    • Appendix (exhibits)

Presentation


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