PGF follow up procedure

2. PGF follow up procedure • 1. What’s required • Contract specifications -Follow up each brief, full & facilitation interventions • -1, 3, 6, 12 months after discharge • -Screen? 3, 6, 12 months if appropriate • -Self care including suicide check • -Calls range from 2 mins to 30 mins duration

3. 2.What we offer: During Treatment Ring at 1, 3, 6, 12 months after onset of treatment or when requested Provide ongoing support during treatment Provide continuity of care – same counsellor calls each time Relationship established prior to discharge Makes participation more likely after discharge Allows for interim safety checks upon request by counsellors (ie suicide alert support) PGF follow up procedure

4. After the completion of treatment 1 month follow-up can be helpful if clients have dropped out of treatment due to a slip Some clients re-engage with counselling when contacted via f/up – to date this is around 15% Safety check done – eating, sleeping, other interests Contract next call Canadian Gambling Screen if appropriate PGF follow up procedure

5. 3 month follow-up CPGI Safety check done 15%have re-engaged with counselling 5% wish to be left alone or cannot be reached – most are the latter – to date only 1 person has asked not to be called again 80% re-contract for next call PGF follow up procedure

6. 3. How we do it: At induction, counsellor asks client to fill out and sign this form PGF Follow-up Agreement Date:…………………………… Client Name:………………………………………ID No:………………………….. As part of our service we will provide ongoing support to your treatment @ 1, 3, 6 and 12 monthly intervals. We will follow up the same schedule once you have stopped seeing your counsellor. This also helps us in planning better services. I agree to receiving telephone calls from PGF as ongoing support for me during and at the end of my treatment to discuss my progress. Information from follow up calls may be passed onto your counsellor. (Circle One) YES / NO It would be okay to leave a message if I am not available: (Circle one) YES / NO The best telephone number to use is: ………………………………………………..or…………………………………… Best day to phone would be: (Circle one) Monday / Tuesday / Wednesday / Thursday / Friday / Saturday / Sunday Best time would be: (Circle one) Morning /Afternoon / Evening /Anytime / Weekends Comments:………………………………………………………………………………………………………………………………………………………… Please keep in touch and let us know if you change your phone number. Thank You Christchurch Fax No: 03 379 4334 PGF follow up procedure

7. Sheet is faxed or scanned to Graham Graham logs calls to begin in 1 month If client not available, reschedules for: -Same day, time next week – for 2 weeks – if still no connection -The following month – after 2 months – report unable to connect with this client PGF follow up procedure

8. 4.Difficulties Odd hours Sometimes necessitates using cell pho Counsellors failure to introduce form to clients Failure to sell service Failure to scan/fax forms to be logged PGF follow up procedure

9. Client related Unwilling to consent Wrong contact information Contact information changed Requested not to be called Unable to be contacted Never available PGF follow up procedure

10. Frequently asked questions What are the most requested times clients request to be contacted? ‘anytime’ is most common to date How many Follow up calls do you get to do on average a day? 20 to 25 On average how many calls do you have to make in order to get through? 2 to 5 majority to date at first attempt PGF follow up procedure