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How to Quality Assure Websites for Health Information

How to Quality Assure Websites for Health Information. Carolyn Eager Health Information Officer NHS 24. Why do I need Quality Assured Websites?. Health Information Advisors (HIAs) answer calls from the general public on a wide range of topics

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How to Quality Assure Websites for Health Information

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  1. How to Quality Assure Websites for Health Information Carolyn Eager Health Information Officer NHS 24

  2. Why do I need Quality Assured Websites? • Health Information Advisors (HIAs) answer calls from the general public on a wide range of topics • The information HIAs give has to be reliable and uphold the reputation of the NHS • They can’t rely on Google to find good information quickly • Need a structured approach

  3. How do I choose the sites? • From HIAs or other staff • suggest a site • suggest a topic • NHS Direct send us a list of their websites • Trawl the Internet

  4. How do I approve sites? • Organisation • Website • Information

  5. Organisation • Advertising • Audience • National information • Target audience • Contact information • Quality assurance

  6. Website • Production • Maintenance • Domain

  7. Information • Scope and aims • Presentation of information • Writers • References • Feedback

  8. Information • Topic/Disease/Condition • Treatment/management • Outcomes/benefits/risks • Uncertainties • Decision-making

  9. Information • Jargon • Access • Diversity • Further information

  10. What guidelines do I use? • NHS Direct form • In house guidelines • Guidelines on External Websites

  11. How do I present the websites? • Store details in Access • Create lists of websites • Alphabetical • Subject • Rejected • Search By Subject tool

  12. Store details in Access

  13. Create lists of websites

  14. Search By Subject tool

  15. How can I help you? • Can send guidelines, including how to write descriptions of the websites • Can send Access database • Can send lists of websites • Can send Search By Subject in html Carolyn.Eager@nhs24.scot.nhs.uk

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