Consumer Protection Online
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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence PowerPoint PPT Presentation


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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence 3. Case Study: Online Financial Services 4. Policy Framework 5. Legislation 6. Australian Codes of Conduct 7. International regimes 8. Conclusion. Introduction. 1. Consumers and Technology

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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence

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Consumer protection online 1 consumers and technology 2 trust and confidence

Consumer Protection Online

1. Consumers and Technology

2. Trust and Confidence

3. Case Study: Online Financial Services

4. Policy Framework

5. Legislation

6. Australian Codes of Conduct

7. International regimes

8. Conclusion


Introduction

Introduction

  • 1. Consumers and Technology

  • 2. Trust and Confidence


3 case study online financial services

3. Case Study: Online Financial Services

  • 3.1. Complexity of Products

  • 3.2. Online Calculators

  • 3.3. Independence

  • 3.4. Disclosure

  • 3.5. Identification

  • 3.6. Complaints

  • 3.7. Privacy

  • 3.8. Access and cost

  • 3.9. Jurisdiction

  • 3.10. Terms and Conditions


4 policy framework

4. Policy Framework

  • 4.1. Contract

  • 4.2. Payment

  • 4.3. Conduct


Instruments

‘Instruments’

  • 5. Legislation

    • Australian Consumer Law/Competition and Consumer Act

  • 6. Australian Codes of Conduct

    • 6.1. EFT Code of Conduct

    • 6.2. Smart Card Code

    • 6.3. Telecommunications Codes

    • 6.4. Internet Industry Association Code of Conduct

    • 6.5. Australian Direct Marketing Association (ADMA) Industry Code of Practice

    • 6.6. The Model Code


Looking further

Looking further

  • 7. International regimes

    • 7.1. EU Directive

    • 7.2. OECD Guidelines

  • 8. Conclusion


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