Using evidence-based outcomes to justify public sector programs—a practitioner model
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using evidence-based outcomes to justify public sector programs—a practitioner model Hard Stuff Made Easy…Using a Lean Sigma Approach. The Six Sigma Approach. Six Sigma. LEAN Six Sigma. Focus on Waste Removal Rework Causes of Defect Not as Statistical Detailed

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The Six Sigma Approach

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The six sigma approach

using evidence-based outcomes to justify public sector programs—a practitioner modelHard Stuff Made Easy…Using a Lean Sigma Approach


The six sigma approach

The Six Sigma Approach

Six Sigma

LEAN Six Sigma

Focus on Waste Removal

Rework

Causes of Defect

Not as Statistical Detailed

Utilized More-so outside manufacturing

Education

Transportation

Healthcare

Financial Institutions

  • Business Management Strategy1

  • Seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in processes;

  • Uses a set of quality management methods

    • Statistical Methods,

    • Key Goal(s) = Cost Reduction and/or Profit Increase

1Generally Speaking


Why do it

why do it?

Funding

Programmatic

(policy / practice change)

Narrow the Gap of Success

Improve Outcomes

Communicate Outcomes

Increase Dialogue with Stakeholders

Communicate Data Driven Decisions

Best Practices

Detect Patterns

Control Process

Create Competitive Advantage

  • Economic Crisis

  • Political Environment

  • Societal Demands

MINDSET


General theme concerns from those in the trenches about program evaluations

General theme /concerns from those in the trenches about program evaluations

  • Unnecessarily Diverts Resources

    • Generally (10-20%) of the Program Budget to Conduct and Process Outcome Evaluation; what is gained will enable streamlining resources and focus on “what works”

  • Produce Negative Results

    • “what does not work” is as important as “what does work”

  • Too Complicated

  • Create Additional Burden(s)

  • Another Form of Program Monitoring


Benefits at all levels federal local institutional individual

Benefits At All Levels[Federal/Local/Institutional/Individual]

  • Understanding & Accountability

  • Demonstrate Program Outcomes

  • Evidence of Effectiveness & Efficiency

  • Documentation for Reports

  • Foundation for Strategic Planning

  • Accountability, Flexibility, Sustainability


Essential criteria to effectively argue for the existence of program funding

Essential Criteria to Effectively Argue for the Existence of Program/Funding?

answer these questions? Can You Provide Evidence of Your Answers?

  • What do you do?

  • Why do you do it?

  • Have you been effective at doing what you do?

  • Do you measure what you do?

  • Have you improved what you do?

  • What did or did not work?

  • What have you changed? Why?

  • Are you best practice?

  • Who has benefited from what you do? How do you know?

  • If you didn’t do what you do, what would be the impact?


Traditional methodology

Traditional Methodology

Mission

Retain, Graduate, Enroll in Post-Secondary

The “Black Box”

Input is Converted into Output

Inputs

Outputs

No Longer Good Enough!

Annual Performance Report (APR)


Mind the gap what can and cannot be controlled

Mind The “GAP”What Can and Cannot BE Controlled

  • Variation

    • Man

    • Machine

    • Method

    • Measurement

    • Materials

    • Mother Nature


Ftf comparison of ulm talent search graduates to louisiana public high school graduates by percent

Five-year End of Cycle Evaluation

FTF Comparison of ULM Talent Search Graduates to Louisiana Public High School Graduates, by Percent

82% First Generation

91% Low Income


Four year graduation rates of ulm ets target schools

Four-Year Graduation Rates of ULM-ETS Target Schools

National Average = 73.9%

State Average = 65.9%

Source: Louisiana Department of Education, District Composite Reports, revised January 2010


92 of senior college ready participants will graduate each year

92% of Senior (College Ready) Participants Will Graduate Each Year

92%


The six sigma approach

70% of Senior (College Ready) Participants Will Apply for Post-Secondary Admission During the Budget Period

70%


60 of all senior college ready participants will enroll in college

60% of All Senior (College Ready) Participants Will Enroll in College

60%


Pareto ulm impact on federal mandatory objectives

PARETOULM Impact on Federal Mandatory Objectives

Objective 1: 90% of Non-Seniors Will Be Promoted to Next Grade

Objective 2: 92% of Senior (College Ready) Participants Will Graduate Each Year

Objective 3: 70% of Senior (College Ready) Participants Will Apply for Financial Aid During the Budget Period

Objective 4: 70% of Senior (College Ready) Participants Will Apply for Post-Secondary Admission During the Budget Period

Objective 5: 60% of All Senior (College Ready) Participants Will Enroll in College

Average Annual ∆%

(Slopes)

Identify Greatest Opportunities for Improvement


Percent difference percent total student contribution post secondary application for admission

Percent Difference/Percent Total Student Contribution Post-Secondary Application for Admission

Exceeded Student Contribution


Objective 5 percent difference percent total student contribution post secondary enrollment

Objective 5Percent Difference/Percent Total Student Contribution Post-Secondary Enrollment

Exceeded Student Contribution

Did Not Meet Contribution


Obstacles

obstacles

  • Defects / Variation

  • Rework

  • Overproduction

  • Waste

  • Scope Drift / Creep

  • Continued Sustainablity


Opportunities limitations

Opportunities & Limitations

obstacles

benefits

Proactive vs. Reactive

Empowerment

Depersonalizes Decision Making

Analysis of Results (Reporting is NOT Analysis)

Sense of Ownership

Manage Unexpected Challenges

Transparency & Accountability

  • Upper Level Management

  • Budgeting & Forecasting

  • Staff Buy-in


Recommendations

Recommendations

Do not wait until you are being asked for data

  • Mandated at Executive Level

  • Individual must be trained in Evaluation Studies

  • Matter of Necessity in Today’s Climate

    Develop your improvement plans

  • Ability to Distinguish Your Program from Others

    Track your accomplishments

  • Summative Evaluations are Just ONE part of the Equation

  • Formative  Summative Results

    Publish them


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