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The Treasury Report on Receivables:. Transforming a DOS-Based Mainframe System to the Internet Author: Nicole J. Burton, FMS. Legacy-to-Web Development. Establishing Criteria for Pilot System Incorporating Performance Centered Design (PCD) and Usability Testing in Development Process

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The treasury report on receivables l.jpg

The Treasury Report on Receivables:

Transforming a DOS-Based Mainframe System to the Internet

Author: Nicole J. Burton, FMS


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Legacy-to-Web Development

  • Establishing Criteria for Pilot System

  • Incorporating Performance Centered Design (PCD) and Usability Testing in Development Process

  • Implications of Legacy-to-Web Development


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Introducing FMS

  • Government’s bookkeeper, Dept. of Treasury

  • Issue payments

  • Gather financial information

  • Publish reports

  • Manage Federal debt collection activities


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Selecting TROR as Pilot Internet System

  • Stand-alone system undergoing revision

  • Supported an important though not highly visible activity

  • Data not very sensitive

  • Did not involve issuing payments


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Incorporating PCD & Usability Testing into Development Process

  • Introduced usability testing at FMS

  • Site visits, user profiles, task analysis, usability goals

  • Conducted first usability test @ 65-75%

  • Conducted Pilot Test at 5 agencies

  • Further refinement

  • Implementation


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Human Factors Implications of Web Applications

  • Users will expect better service

    • Internet-style usability

    • Customized options

    • Timely E-mail and telephone response

    • Access to real-time data


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Human Factors Implications of Web Applications

  • Users will expect more innovation

    • Each desktop is a workstation

    • Influences workflow

    • More self-service

    • Better work conditions & opportunities for lower-graded employees

    • Innovation where competition is not a driver


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Leveraging Expectations

  • Web Applications can be a wedge for introducing

    • Evolving “phased” systems

    • Performance centered design and usability testing

    • Business reengineering

    • Re-ignited “Reinventing Government” initiatives


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Questions?

  • [email protected]

  • (202) 874-8728


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