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The Treasury Report on Receivables:. Transforming a DOS-Based Mainframe System to the Internet Author: Nicole J. Burton, FMS. Legacy-to-Web Development. Establishing Criteria for Pilot System Incorporating Performance Centered Design (PCD) and Usability Testing in Development Process

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the treasury report on receivables

The Treasury Report on Receivables:

Transforming a DOS-Based Mainframe System to the Internet

Author: Nicole J. Burton, FMS

legacy to web development
Legacy-to-Web Development
  • Establishing Criteria for Pilot System
  • Incorporating Performance Centered Design (PCD) and Usability Testing in Development Process
  • Implications of Legacy-to-Web Development
introducing fms
Introducing FMS
  • Government’s bookkeeper, Dept. of Treasury
  • Issue payments
  • Gather financial information
  • Publish reports
  • Manage Federal debt collection activities
selecting tror as pilot internet system
Selecting TROR as Pilot Internet System
  • Stand-alone system undergoing revision
  • Supported an important though not highly visible activity
  • Data not very sensitive
  • Did not involve issuing payments
incorporating pcd usability testing into development process
Incorporating PCD & Usability Testing into Development Process
  • Introduced usability testing at FMS
  • Site visits, user profiles, task analysis, usability goals
  • Conducted first usability test @ 65-75%
  • Conducted Pilot Test at 5 agencies
  • Further refinement
  • Implementation
human factors implications of web applications
Human Factors Implications of Web Applications
  • Users will expect better service
    • Internet-style usability
    • Customized options
    • Timely E-mail and telephone response
    • Access to real-time data
human factors implications of web applications7
Human Factors Implications of Web Applications
  • Users will expect more innovation
    • Each desktop is a workstation
    • Influences workflow
    • More self-service
    • Better work conditions & opportunities for lower-graded employees
    • Innovation where competition is not a driver
leveraging expectations
Leveraging Expectations
  • Web Applications can be a wedge for introducing
    • Evolving “phased” systems
    • Performance centered design and usability testing
    • Business reengineering
    • Re-ignited “Reinventing Government” initiatives
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