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A meta-analytic assessment of the DeLone and McLean IS success model :

A meta-analytic assessment of the DeLone and McLean IS success model :. An examination of IS success at the individual level. Fernando San Juan Paz. Introducción. Autores Stacie Petter y Ephraim R. McLean Área de conocimiento. Administración e Informática

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A meta-analytic assessment of the DeLone and McLean IS success model :

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  1. A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level Fernando San Juan Paz

  2. Introducción • Autores • StaciePettery Ephraim R. McLean • Área de conocimiento. • Administración e Informática • Objetivo / propósito de la investigación • para determinar si el modelo ha sido validado por estudios de investigación publicados en la literatura. • Diseño -  metodología / enfoque de la investigación • Cuantitativo

  3. Identificación de variables ConstructDescriptionSystem Quality Performance of the IS in terms of reliability, convenience, ease of use, functionality, and other system metrics Information Quality Characteristics of the output offered by the IS, such as accuracy, timeliness, and completeness Service Quality Support of users by the IS department, often measured by the responsiveness, reliability, and empathy of the support organization Intention to Use Expected future consumption of an IS or its output Use Consumption of an IS or its output described in terms of actual or self-reported usage User Satisfaction Approval or likeability of an IS and its output Net Benefits The effect an IS has on an individual, group, organization, industry, society, etc., which is often measured in terms of organizational performance, perceived usefulness, and affect on work practices

  4.  Identificación de variables

  5. Hipotesis • Hypothesis # Hypothesis • H1 There is a significant, positive relationship between System Quality and Intention to Use • H2 There is a significant, positive relationship between System Quality and User Satisfaction • H3 There is a significant, positive relationship between Information Quality and Intention to Use • H4 There is a significant, positive relationship between Information Quality and User Satisfaction • H5 There is a significant, positive relationship between Service Quality and Intention to Use • H6 There is a significant, positive relationship between Service Quality and User Satisfaction • H7 There is a significant, positive relationship between Use and User Satisfaction • H8 There is a significant, positive relationship between User Satisfaction and Intention to Use • H9 There is a significant, positive relationship between Use and Net Benefits • H10 There is a significant, positive relationship between User Satisfaction and Net Benefits • H11 There is a significant, positive relationship between Net Benefits and Intention to Use • H12 There is a significant, positive relationship between System Quality and Use • H13 There is a significant, positive relationship between Information Quality and Use • H14 There is a significant, positive relationship between Service Quality and Use

  6. Análisis de la información • Correlationforeachrelationship Bare-bones Correlationbetweentheconstructs

  7. Resultados

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