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Municipal Gas Authority of Georgia

Municipal Gas Authority of Georgia. Member Services Member evaluations 2011 City of Adel. Member Evaluations. General Information Member: Adel Main Contact: Denny Roberts Pipeline: Southern Natural Region: Southern Service Area: Cook County. Member Evaluations.

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Municipal Gas Authority of Georgia

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  1. Municipal Gas Authority of Georgia Member Services Member evaluations 2011 City of Adel

  2. Member Evaluations General Information Member: Adel Main Contact: Denny Roberts Pipeline: Southern Natural Region: Southern Service Area: Cook County

  3. Member Evaluations Vital Signs - Customers • Total Customers: 725 - Residential 619 - Commercial 98 - Firm Industrial 5 - Interruptible 3 • Total Gas Services: 926 • Total Inactive Services: 201 • Inactive Services / Active Services 27% • Gas Customers / Water Customers 44%

  4. Member Evaluations Vital Signs – Annual Throughput & Sales • 2010 Annual Throughput: 202,227Mcf / Yr. • 2010 Annual Sales: 204,881Mcf / Yr. - Residential 22,000Mcf / Yr. - Commercial 49,000 Mcf / Yr. - Interruptible 131,000 Mcf / Yr. • Residential (use per customer) – 35.5 Mcf • Commercial (use per customer) - 500Mcf

  5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $730694419648 Return check (000’s) $5267757970 Transfers (GF) (000’s) $100100100100100 • Decline in annual margin 2007 – 2010: 11% • Increase in annual margin 2009 – 2010: 54%

  6. Member Evaluations

  7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

  8. Member Evaluations Standard Services Delivery Budget Forecast: Yes Retail Tracker: Yes Industrial Billing Rate Notices (#): Yes Rate Study: Yes Marketing Program: Yes Communication Services: Yes MEAG Member: Yes

  9. Member Evaluations Current Projects • Partipating in Mainstreet Financing

  10. Member Evaluations Future Opportunities • Osceola Scrap Meter – 125,000 Mcf per year • Micro-Flo (North of Town) – 25,000 Mcf

  11. Member Evaluations Issues / Concerns • Jerry Permenter will retire in September 2011

  12. Member Evaluations Engagement Level Measurement • Gas Authority Engagement Level - SRCS - PACE - Hedge Program - Regional Meetings - AMM - Budget Forecast - Rate Trackers - Communications • Marketing & Sales Engagement Level - Financing Program (MS) - Rebate Program - Effective Network - Print Ads - Radio Advertising - TV Advertising - Website Advertising - Sales Champion

  13. Member Evaluations Gas Authority Engagement Level • SRCS • PACE • Hedge Program • Regional Meetings • AMM • Budget Forecast • Rate Trackers (Retail / Industrial) • Communications

  14. Member Evaluations Marketing & Sales Engagement Level • Main Street Financing Program • Rebate / Incentive Program • Effective Appliance / Sales Network • Print Ads – Brochures, Etc. • Radio Advertising • TV Advertising • Website Advertising • Sales Champion

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