Mission Focused Teacher Retirement System. Ronnie Jung Deputy Director. TRS Mission. To deliver retirement and related benefits authorized by law for members and their beneficiaries; and
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TRS is committed to achieving the highest levels of customer satisfaction by delivering services consistent with our mission and in a manner that actively encourages honesty, integrity, and ethical behavior among our employees.
Initiative to Improve member satisfaction with TRS services, including—
Legislative Committees and Staff
After each survey . . .
Used focus groups to develop job descriptions, job standards, and workable team structures.
Prompted two-way communicationabout
areas of concern; continued process
with small group “touch base” meetings.
MBWA: Chief Benefit Officer recognizes each staff member’s employment anniversary every year.Survey Strategies
Benefit Services Efforts:
Bushel of Fun, Golden Apple Awards)
for All; Leadership Skills Training
Actual: 98.3%Quantitative Outcome2002 Goals and Actual Performance
Actual: $25.00Quantitative Outcome2002 Goals and Actual Performance
Efficient and effective delivery of services
has fiscal impact, which benefits all
members of the system.
A Mystery Shopper program evaluated the quality of all Benefit Counseling services from October—December 2001, including:
A broad range of efforts by management to:
Remain focused on mission and provide an environment that supports employees in their pursuit of goals (including adequate resources, clear expectations, and appropriate recognition and rewards)
has resulted in an exemplary level of service to TRS members.