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2006-2007 Information Technology Strategy Tom Sawyer Acting Vice President March 6, 2014 2006-07 IT Strategy Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings 2006-07 IT STRATEGY

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2006 2007 information technology strategy

2006-2007Information TechnologyStrategy

Tom Sawyer

Acting Vice President

March 6, 2014

2006 07 it strategy
2006-07 IT Strategy
  • Build on strengths
  • Improve relationships
  • Pursue community partnerships
  • Incorporate feedback
  • Implement current initiatives
  • Improve service and offerings
2006 07 it strategy3
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings

build on strengths
BUILD ON STRENGTHS
  • Network infrastructure
  • Data Center operations
  • PeopleSoft implementation
  • Technical expertise and staff
  • Help Desk
  • Video production
  • Design, graphics, photography
2006 07 it strategy5
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings

improve relationships
IMPROVE RELATIONSHIPS

Ongoing meetings with:

  • Provost
  • VPs
  • Deans
  • Senates (Faculty, Staff)
  • SGA
  • Schools and departments
  • Advisory groups (ATC, STEC)
2006 07 it strategy7
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings

pursue community partnerships
PURSUE COMMUNITY PARTNERSHIPS
  • Connect Kentucky
    • No Child Left Offline
    • EBS Broadcast System
  • Project Women
  • Kentucky Post SecondaryEducation Network (KPEN)
    • Regional Optical Network
  • Tele Health
2006 07 it strategy9
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings

slide10

INCORPORATE FEEDBACK

  • Customer satisfaction surveys
    • Spam
    • Wireless
  • Focus groups
    • Web
  • Usability studies
    • Web
2006 07 it strategy11
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings

implement current initiatives
IMPLEMENT CURRENT INITIATIVES
  • Delphi Learning Center
  • Research and academic computing
  • Mobile Connector for GroupWise
  • Media support
  • Classroom technology
  • Courseware
  • Class Paks
implement current initiatives13
IMPLEMENT CURRENT INITIATIVES
  • Enterprise solutions
    • Benefits administration
    • iStrategy (data warehouse for analytical reporting)
  • Digital printing enhancements
  • Copier management
  • Video production
  • Design, graphics, photography
  • Desktop support
  • Server hosting
implement current initiatives14
IMPLEMENT CURRENT INITIATIVES
  • NetMail to GroupWise migration
  • Student email for life
  • Integrated course registration / book ordering
  • Wireless printing
  • Security for student networking
  • Web environment enhancements
implement current initiatives15
IMPLEMENT CURRENT INITIATIVES
  • Blackboard Content Management (Delphi)
  • Portal Upgrades (Communications & Marketing)
  • iStrategy (Institutional Research)
2006 07 it strategy16
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings

improve service and offerings
IMPROVE SERVICE AND OFFERINGS
  • Improve spam solutions
  • Expand wireless
  • Single point of contact
  • New IT website
  • Expanded online IT store
  • Research & academic support
  • Voice over IP (VoIP) phone upgrades
  • Design and print services
improve spam solutions
IMPROVE SPAM SOLUTIONS

FACTS

  • 1M pieces of mail received daily
  • More than 70% spam
  • Hundreds of complaints weekly

IMPACT

  • Productivity
  • Data storage
  • Delayed delivery of legitimate mail
what we re doing
WHAT WE’RE DOING

30-Day Trial of Outsourced Vendor

  • Spam stays outside of university systems
  • 95% accurate SPAM filtering
  • Increased virus protection

Advantages

  • No need to apply GroupWise / Spam Assassin rules
  • Spam quarantined outside of university network
  • Less spam in your mailbox
  • Manage spam easily
new it website
NEW IT WEBSITE
  • Refined, customer-friendly interface
  • Comprehensive index, system status, and directory of online forms
  • Quick start guides featuring service/application descriptions
  • Expanded search capabilities by:
    • Service
    • Category
    • Customer category
  • Locate pages by service offering
expanded online it store
EXPANDED ONLINE IT STORE
  • Consolidated online and campus resources
  • Expanded to include:
    • Software (discounted and free)
    • Accessories & peripherals
    • Other products and services
research academic
RESEARCH & ACADEMIC

Areas of growth and focus

  • High-performance computing
  • Grid computing
  • Research data storage
  • Research networks
  • Consulting and support
voip helping you stay connected
VOIP - HELPING YOU STAY CONNECTED
  • Leading technology to boost your productivity
  • Features you requested
  • Ongoing upgrades through 2007
  • Hands free capability
  • Caller ID with name
  • Call waiting and forwarding
  • Call logs (missed, placed, received)
  • University directory at your fingertips
design and print services
DESIGN AND PRINT SERVICES
  • Introducing digital print technologies to university community
  • Offering innovative, personalized printing to enhance UofL marketing efforts
  • Providing a single source for all printing and publishing needs
future
FUTURE
  • Enhanced mobile applications
  • E911
  • Expand identity management
  • Improved data management
  • Desktop standardization and support
  • IP Video
links references
LINKS / REFERENCES
  • VoIPhttp://www.louisville.edu/it/voip/
  • IT Webhttp://www.louisville.edu/it/
  • IT Web Supportwww.louisville.edu/it/helpdesk
  • Spamhttp://www.louisville.edu/it/spam
  • IT Store https://www.louisville.edu/it/itstore
single point of contact
SINGLE POINT OF CONTACT

Information Technology

Phone Support: 852-7997

Web Support: www.louisville.edu/it/helpdesk

IT Web: www.louisville.edu/it/

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