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2006-2007 Information Technology Strategy Tom Sawyer Acting Vice President March 6, 2014 2006-07 IT Strategy Build on strengths Improve relationships Pursue community partnerships Incorporate feedback Implement current initiatives Improve service and offerings 2006-07 IT STRATEGY

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2006 2007 information technology strategy l.jpg

2006-2007Information TechnologyStrategy

Tom Sawyer

Acting Vice President

March 6, 2014


2006 07 it strategy l.jpg
2006-07 IT Strategy

  • Build on strengths

  • Improve relationships

  • Pursue community partnerships

  • Incorporate feedback

  • Implement current initiatives

  • Improve service and offerings


2006 07 it strategy3 l.jpg
2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings


Build on strengths l.jpg
BUILD ON STRENGTHS

  • Network infrastructure

  • Data Center operations

  • PeopleSoft implementation

  • Technical expertise and staff

  • Help Desk

  • Video production

  • Design, graphics, photography


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2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings


Improve relationships l.jpg
IMPROVE RELATIONSHIPS

Ongoing meetings with:

  • Provost

  • VPs

  • Deans

  • Senates (Faculty, Staff)

  • SGA

  • Schools and departments

  • Advisory groups (ATC, STEC)


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2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings


Pursue community partnerships l.jpg
PURSUE COMMUNITY PARTNERSHIPS

  • Connect Kentucky

    • No Child Left Offline

    • EBS Broadcast System

  • Project Women

  • Kentucky Post SecondaryEducation Network (KPEN)

    • Regional Optical Network

  • Tele Health


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2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings


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INCORPORATE FEEDBACK

  • Customer satisfaction surveys

    • Spam

    • Wireless

  • Focus groups

    • Web

  • Usability studies

    • Web


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2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings


Implement current initiatives l.jpg
IMPLEMENT CURRENT INITIATIVES

  • Delphi Learning Center

  • Research and academic computing

  • Mobile Connector for GroupWise

  • Media support

  • Classroom technology

  • Courseware

  • Class Paks


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IMPLEMENT CURRENT INITIATIVES

  • Enterprise solutions

    • Benefits administration

    • iStrategy (data warehouse for analytical reporting)

  • Digital printing enhancements

  • Copier management

  • Video production

  • Design, graphics, photography

  • Desktop support

  • Server hosting


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IMPLEMENT CURRENT INITIATIVES

  • NetMail to GroupWise migration

  • Student email for life

  • Integrated course registration / book ordering

  • Wireless printing

  • Security for student networking

  • Web environment enhancements


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IMPLEMENT CURRENT INITIATIVES

  • Blackboard Content Management (Delphi)

  • Portal Upgrades (Communications & Marketing)

  • iStrategy (Institutional Research)


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2006-07 IT STRATEGY

Build on strengths

Improve relationships

Pursue community partnerships

Incorporate feedback

Implement current initiatives

Improve service and offerings


Improve service and offerings l.jpg
IMPROVE SERVICE AND OFFERINGS

  • Improve spam solutions

  • Expand wireless

  • Single point of contact

  • New IT website

  • Expanded online IT store

  • Research & academic support

  • Voice over IP (VoIP) phone upgrades

  • Design and print services


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IMPROVE SPAM SOLUTIONS

FACTS

  • 1M pieces of mail received daily

  • More than 70% spam

  • Hundreds of complaints weekly

    IMPACT

  • Productivity

  • Data storage

  • Delayed delivery of legitimate mail


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WHAT WE’RE DOING

30-Day Trial of Outsourced Vendor

  • Spam stays outside of university systems

  • 95% accurate SPAM filtering

  • Increased virus protection

    Advantages

  • No need to apply GroupWise / Spam Assassin rules

  • Spam quarantined outside of university network

  • Less spam in your mailbox

  • Manage spam easily



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NEW IT WEBSITE

  • Refined, customer-friendly interface

  • Comprehensive index, system status, and directory of online forms

  • Quick start guides featuring service/application descriptions

  • Expanded search capabilities by:

    • Service

    • Category

    • Customer category

  • Locate pages by service offering


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EXPANDED ONLINE IT STORE

  • Consolidated online and campus resources

  • Expanded to include:

    • Software (discounted and free)

    • Accessories & peripherals

    • Other products and services


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RESEARCH & ACADEMIC

Areas of growth and focus

  • High-performance computing

  • Grid computing

  • Research data storage

  • Research networks

  • Consulting and support


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VOIP - HELPING YOU STAY CONNECTED

  • Leading technology to boost your productivity

  • Features you requested

  • Ongoing upgrades through 2007

  • Hands free capability

  • Caller ID with name

  • Call waiting and forwarding

  • Call logs (missed, placed, received)

  • University directory at your fingertips


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DESIGN AND PRINT SERVICES

  • Introducing digital print technologies to university community

  • Offering innovative, personalized printing to enhance UofL marketing efforts

  • Providing a single source for all printing and publishing needs


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FUTURE

  • Enhanced mobile applications

  • E911

  • Expand identity management

  • Improved data management

  • Desktop standardization and support

  • IP Video


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LINKS / REFERENCES

  • VoIPhttp://www.louisville.edu/it/voip/

  • IT Webhttp://www.louisville.edu/it/

  • IT Web Supportwww.louisville.edu/it/helpdesk

  • Spamhttp://www.louisville.edu/it/spam

  • IT Store https://www.louisville.edu/it/itstore


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SINGLE POINT OF CONTACT

Information Technology

Phone Support: 852-7997

Web Support: www.louisville.edu/it/helpdesk

IT Web: www.louisville.edu/it/



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