2010 annual satisfaction survey medical staff allied health
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2010 Annual Satisfaction Survey Medical Staff & Allied Health. What was different in 2010?. Immediately preceded by an EPIC specific survey Included MHC, AKH, and AOH, in addition to AWH and ACI/ASI/ADC/AGC Included an overall Aspirus Affiliation perception question

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2010 annual satisfaction survey medical staff allied health

2010 Annual Satisfaction SurveyMedical Staff & Allied Health


What was different in 2010
What was different in 2010?

  • Immediately preceded by an EPIC specific survey

  • Included MHC, AKH, and AOH, in addition to AWH and ACI/ASI/ADC/AGC

  • Included an overall Aspirus Affiliation perception question

  • What was going on in March/April when we conducted the survey?


Questions
Questions

  • Top 3 areas that, if improved in some way, would most enhance your satisfaction.

  • Rate: Place to Practice Medicine

  • Rate: Quality of Care

  • Rate: Responsiveness

  • Note: Rating Scale Excellent, Very Good, Good, Fair & Poor


Questions continued
Questions, Continued

Each entity could also include a few questions specific to their organization.

  • AWH: Medical staff organization restructure; Treated with respect by colleagues

  • ACI/ASI: Would you recommend to others; Treated with respect by colleagues

  • MHC: Would you recommend; Would like to be working here 2-3 years from now; Level of positive-ness compared to two years ago.

  • AKH: How help facilitate volume; Single most important specialty to pursue; Prioritize replacing facility.

  • AOH: Recruitment/retention ideas; Single most important specialty to pursue.


Results i believe affiliation with aspirus is beneficial
Results: “I believe Affiliation with Aspirus is Beneficial”

98.0%

(Range from 88.8% to 100%)

(% Strongly Agree and Agree)


Participation
Participation Beneficial”


Awh medical staff structure evaluation
AWH Medical Staff Structure Evaluation Beneficial”

MEC Evaluation:

  • Upper Level of Structure working well; Priority to focus on engagement and visibility of specialty reps.

    Medical Staff Evaluation:

  • One quarter of members experienced an issue; Of those a majority knew where to go with it (cited both medical staff leadership and administration)

  • Of those, the majority felt that their issue was adequately addressed. 29.2% (7) did not.

  • 83% believe communication has improved or stayed the same since November 2008. (40% Improved, 42.9% Same, 17.1% Declined)

  • 97.3% are usually or always treated by colleagues with courtesy and respect. Note: Allied Health = 78.5%


Results place to practice medicine exc very good
Results – Beneficial”Place to Practice Medicine(% Exc + Very Good)


Results quality of care excellent very good
Results – Beneficial”Quality of Care(% Excellent + Very Good)


Results responsiveness excellent very good good
Results – Beneficial”Responsiveness(% Excellent + Very Good + Good)


Sorting out top areas
Sorting Out Top Areas Beneficial”

  • Priorities were more difficult to sort out due to lower participation – other than top one.

  • Became clearer when reviewed by Specialty.

  • Will be reviewed and discussed in greater detail in meetings with each specialty.



Proposed awh priority areas for fy2011
Proposed AWH Priority Areas for FY2011 Beneficial”

  • EPIC/EMR

  • Hospitalist Program

  • Hospital Leadership to improve provider efficiency (and decrease impact of regulations/bureaucracy/ etc.)

  • Medical Staff Leadership to focus on engaging specialty rep level of the medical staff structure.

  • Note: Jennifer & Sheri will assist ACI with a breakout presentation and action plan. Marita will work with MHC, AKH and AOH as needed.


Recommendations
Recommendations: Beneficial”

  • Distribute and discuss information via practice meetings as usual (ask about low participation this year).

  • Forego major survey until Spring 2012, as the themes we are now identifying are significant and not kinds which would change dramatically in a single year.

  • Consider simple survey around “efficiency”, and develop action plans, in the interim.


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