2010 annual satisfaction survey medical staff allied health
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2010 Annual Satisfaction Survey Medical Staff & Allied Health

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2010 Annual Satisfaction Survey Medical Staff & Allied Health. What was different in 2010?. Immediately preceded by an EPIC specific survey Included MHC, AKH, and AOH, in addition to AWH and ACI/ASI/ADC/AGC Included an overall Aspirus Affiliation perception question

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Presentation Transcript
what was different in 2010
What was different in 2010?
  • Immediately preceded by an EPIC specific survey
  • Included MHC, AKH, and AOH, in addition to AWH and ACI/ASI/ADC/AGC
  • Included an overall Aspirus Affiliation perception question
  • What was going on in March/April when we conducted the survey?
questions
Questions
  • Top 3 areas that, if improved in some way, would most enhance your satisfaction.
  • Rate: Place to Practice Medicine
  • Rate: Quality of Care
  • Rate: Responsiveness
  • Note: Rating Scale Excellent, Very Good, Good, Fair & Poor
questions continued
Questions, Continued

Each entity could also include a few questions specific to their organization.

  • AWH: Medical staff organization restructure; Treated with respect by colleagues
  • ACI/ASI: Would you recommend to others; Treated with respect by colleagues
  • MHC: Would you recommend; Would like to be working here 2-3 years from now; Level of positive-ness compared to two years ago.
  • AKH: How help facilitate volume; Single most important specialty to pursue; Prioritize replacing facility.
  • AOH: Recruitment/retention ideas; Single most important specialty to pursue.
results i believe affiliation with aspirus is beneficial
Results: “I believe Affiliation with Aspirus is Beneficial”

98.0%

(Range from 88.8% to 100%)

(% Strongly Agree and Agree)

awh medical staff structure evaluation
AWH Medical Staff Structure Evaluation

MEC Evaluation:

  • Upper Level of Structure working well; Priority to focus on engagement and visibility of specialty reps.

Medical Staff Evaluation:

  • One quarter of members experienced an issue; Of those a majority knew where to go with it (cited both medical staff leadership and administration)
  • Of those, the majority felt that their issue was adequately addressed. 29.2% (7) did not.
  • 83% believe communication has improved or stayed the same since November 2008. (40% Improved, 42.9% Same, 17.1% Declined)
  • 97.3% are usually or always treated by colleagues with courtesy and respect. Note: Allied Health = 78.5%
sorting out top areas
Sorting Out Top Areas
  • Priorities were more difficult to sort out due to lower participation – other than top one.
  • Became clearer when reviewed by Specialty.
  • Will be reviewed and discussed in greater detail in meetings with each specialty.
proposed awh priority areas for fy2011
Proposed AWH Priority Areas for FY2011
  • EPIC/EMR
  • Hospitalist Program
  • Hospital Leadership to improve provider efficiency (and decrease impact of regulations/bureaucracy/ etc.)
  • Medical Staff Leadership to focus on engaging specialty rep level of the medical staff structure.
  • Note: Jennifer & Sheri will assist ACI with a breakout presentation and action plan. Marita will work with MHC, AKH and AOH as needed.
recommendations
Recommendations:
  • Distribute and discuss information via practice meetings as usual (ask about low participation this year).
  • Forego major survey until Spring 2012, as the themes we are now identifying are significant and not kinds which would change dramatically in a single year.
  • Consider simple survey around “efficiency”, and develop action plans, in the interim.
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