Mediation in the workplace a case study
This presentation is the property of its rightful owner.
Sponsored Links
1 / 8

Mediation in the Workplace: a case study PowerPoint PPT Presentation


  • 55 Views
  • Uploaded on
  • Presentation posted in: General

Mediation in the Workplace: a case study. Andrea Pattico, HR Manager 12 June 2009. Agenda. Background Why mediation? Process Preparing for the meeting The outcome What have we learned?. Background. Ongoing disagreement

Download Presentation

Mediation in the Workplace: a case study

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Mediation in the workplace a case study

Mediation in the Workplace: a case study

Andrea Pattico, HR Manager

12 June 2009


Agenda

Agenda

  • Background

  • Why mediation?

  • Process

  • Preparing for the meeting

  • The outcome

  • What have we learned?


Background

Background

  • Ongoing disagreement

  • Employee felt bullied by Manager who raised poor performance issues

  • Manager felt bullied by Employee and forced to ignore poor performance issues

  • Unrealistic expectations by both parties

  • Parties not communicating clearly with each other


Why mediation

Why mediation?

  • A judgement call – mediation looked unlikely

    • Deadlock conflict

    • Working relationship on decline

    • Unable to resolve between themselves or with manager intervention

      BUT

  • Both parties wanted resolution

  • Internal ‘mediator’ trusted by both individuals


Process followed

Process followed


Preparing for the meeting

Preparing for the meeting

  • Separate meetings initially

  • Open and honest discussion

    • Outlined problem

    • Summarised main events

    • Defined ideal outcome

    • Ground rules

  • Agreed representative for support

  • Agreed attendance of senior business leader


The outcome

The outcome

  • Joint meeting

  • Continue to use ground rules

  • Contracted on;

    • Behaviour and conduct

    • Performance

    • Providing feedback

    • Next steps

  • Follow up every 3 months

  • Restored working relationship


What have we learned

What have we learned?

  • Requires accurate judgement of situation

    • Is Mediation the right process or is the situation beyond that?

  • Commitment from Senior Leaders to the process is key

  • Telephone support is adequate for HR professionals for less tenuous issues

  • Success is not achieved overnight

  • Mediation is not a guarantee to permanent resolution

  • Follow up is necessary and important


  • Login