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Training 2007. Corporate Universities Delivering Value to their Businesses. Agenda. Moving From Tactical to Strategic Great Accomplishments This Year Challenges Ahead Our Future. Address External, Organizational and Functional-Level Change. I N F O R M A T I O N T E C H N

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Training 2007

Corporate Universities

Delivering Value to their Businesses


Agenda
Agenda

  • Moving From Tactical to Strategic

  • Great Accomplishments This Year

  • Challenges Ahead

  • Our Future


Address external organizational and functional level change
Address External, Organizational and Functional-Level Change

I

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Y

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H

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New Competitors

Changing Labor Conditions

Increasing Commoditization

External

Weak Leadership Pipeline

Reorganizing Around Core Processes

Transformation Through Technologies

Organizational

Cross-functional Collaboration

New Sales Landscape

Cost Pressures

Unit / Functional


Shift focus from individual development to improved business performance
Shift Focus from Individual Development to Improved Business Performance

  • Ad Hoc training

  • Lack of focus on business priorities

  • Not enough context for career paths

  • Supports decentralized L&D

  • Budgets allocated by business priorities

  • Drive critical business initiatives

  • More leadership involvement

  • Improved impact on performance

Business Performance

Individual Development

Shifting Focus


Senior leader sponsorship and emphasis on focus
Senior Leader Sponsorship and Emphasis on Focus Performance

  • CEOs driving the development of Corporate Universities to:

    • Build leadership pipelines

    • Leave a legacy upon retirement

    • Prepare for upcoming talent shortages

    • Drive growth initiatives

  • New emphasis on CASE

    • Consolidate, Automate, Standardize and Execute

    • Adopt common practices and standards

    • Share internal best practices


Change in major organizations
Change in Major Organizations Performance

  • Intel

    • Moving from decentralization to centralization under 3 groups

      • Strategy – Design and Development – Delivery

    • Reduction of 40% of staff

  • Citigroup Business Global Transaction Services

    • Want to adopt corporate university model

    • Requirements for deep knowledge of products and their integration

    • Simultaneous creation of new enterprise-wide council on learning

    • Watching actions of Transaction Services group to consider future adoption at the enterprise level

  • Xerox

    • New business models – outsouring business processes

    • Rapid growth and new knowledge work activities to create and deliver business solutions

    • differing needs than product organizationServices organization growing rapidly


Getting results
Getting Results Performance

  • Farmers Insurance

    • New Agent success rate increased from 39% to 75%

    • New Agent productivity increased 38%

    • District productivity increased 27% over districts that did not participate in the corporate university

  • M&M Mars

    • Gallup Q12 employee engagement score - .13 improvement

    • $33M cost savings due to Lean programs that were delivered through Mars U

    • Return on Total Assets improvement as result of improved training on their ROTA principles.


Getting results1
Getting Results Performance

  • HSBC

    • Apprenticeship training reduced turnover by 28%

    • Training for Consumer Lending Sales Force led to improved customer satisfaction score         

      • 2005 - 83.6%           2006 - 84.3%

  • Cisco

    • Estimates time saved for channel partners in selling, supporting and servicing Cisco products is about 132 hours per person for a total savings of $66/million/yr.  

    • Costs saved by moving to eLearning strategies was $74M in 2004.

  • Sanford Health (formerly Sioux Valley)

    • Nurse on-boarding program - turnover down to less than 10% vs. 20% for the industry average


Return on investment

Rank Performance

Company

HQ Country

1

UBS

Switzerland

2

L'Oreal

France

3

Royal Bank of Scotland

UK

4

BMW AG

Germany

5

Vodafone

UK

6

Deutsche Lufthansa

Germany

7

Randstad Holding

Netherlands

8

Degussa AG

Germany

9

Voith AG

Germany

10

ING Group

Netherlands

Return on Investment

  • UBS named Europe’s “Top Company for Leaders” by Hewitt Associates

  • 100 companies headquartered in Europe, 40 were short listed and carefully examined

  • Criteria:

  • CEO and Board of Directors show clear leadership

  • Clear focus on developing top talent

  • Existence of multiple specific leadership programs

  • Financial results mirror excellent leadership culture.


Cisco leadership series business impact
Cisco Leadership Series PerformanceBusiness Impact


CAT Achieved a $1.4B savings to the bottom line after 2 years of teaching Six Sigma in the Corporate University


Agenda1
Agenda years of teaching Six Sigma in the Corporate University

  • Moving From Tactical to Strategic

  • Great Accomplishments This Year

  • Challenges Ahead

  • Our Future


Agenda2
Agenda years of teaching Six Sigma in the Corporate University

  • Moving From Tactical to Strategic

  • Great Accomplishments This Year

  • Challenges Ahead

  • Our Future


Agenda3
Agenda years of teaching Six Sigma in the Corporate University

  • Moving From Tactical to Strategic

  • Great Accomplishments This Year

  • Challenges Ahead

  • Our Future


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