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Training 2007. Corporate Universities Delivering Value to their Businesses. Agenda. Moving From Tactical to Strategic Great Accomplishments This Year Challenges Ahead Our Future. Address External, Organizational and Functional-Level Change. I N F O R M A T I O N T E C H N

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slide1

Training 2007

Corporate Universities

Delivering Value to their Businesses

agenda
Agenda
  • Moving From Tactical to Strategic
  • Great Accomplishments This Year
  • Challenges Ahead
  • Our Future
address external organizational and functional level change
Address External, Organizational and Functional-Level Change

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New Competitors

Changing Labor Conditions

Increasing Commoditization

External

Weak Leadership Pipeline

Reorganizing Around Core Processes

Transformation Through Technologies

Organizational

Cross-functional Collaboration

New Sales Landscape

Cost Pressures

Unit / Functional

shift focus from individual development to improved business performance
Shift Focus from Individual Development to Improved Business Performance
  • Ad Hoc training
  • Lack of focus on business priorities
  • Not enough context for career paths
  • Supports decentralized L&D
  • Budgets allocated by business priorities
  • Drive critical business initiatives
  • More leadership involvement
  • Improved impact on performance

Business Performance

Individual Development

Shifting Focus

senior leader sponsorship and emphasis on focus
Senior Leader Sponsorship and Emphasis on Focus
  • CEOs driving the development of Corporate Universities to:
    • Build leadership pipelines
    • Leave a legacy upon retirement
    • Prepare for upcoming talent shortages
    • Drive growth initiatives
  • New emphasis on CASE
    • Consolidate, Automate, Standardize and Execute
    • Adopt common practices and standards
    • Share internal best practices
change in major organizations
Change in Major Organizations
  • Intel
    • Moving from decentralization to centralization under 3 groups
      • Strategy – Design and Development – Delivery
    • Reduction of 40% of staff
  • Citigroup Business Global Transaction Services
    • Want to adopt corporate university model
    • Requirements for deep knowledge of products and their integration
    • Simultaneous creation of new enterprise-wide council on learning
    • Watching actions of Transaction Services group to consider future adoption at the enterprise level
  • Xerox
    • New business models – outsouring business processes
    • Rapid growth and new knowledge work activities to create and deliver business solutions
    • differing needs than product organizationServices organization growing rapidly
getting results
Getting Results
  • Farmers Insurance
    • New Agent success rate increased from 39% to 75%
    • New Agent productivity increased 38%
    • District productivity increased 27% over districts that did not participate in the corporate university
  • M&M Mars
    • Gallup Q12 employee engagement score - .13 improvement
    • $33M cost savings due to Lean programs that were delivered through Mars U
    • Return on Total Assets improvement as result of improved training on their ROTA principles.
getting results1
Getting Results
  • HSBC
    • Apprenticeship training reduced turnover by 28%
    • Training for Consumer Lending Sales Force led to improved customer satisfaction score         
      • 2005 - 83.6%           2006 - 84.3%
  • Cisco
    • Estimates time saved for channel partners in selling, supporting and servicing Cisco products is about 132 hours per person for a total savings of $66/million/yr.  
    • Costs saved by moving to eLearning strategies was $74M in 2004.
  • Sanford Health (formerly Sioux Valley)
    • Nurse on-boarding program - turnover down to less than 10% vs. 20% for the industry average
return on investment

Rank

Company

HQ Country

1

UBS

Switzerland

2

L\'Oreal

France

3

Royal Bank of Scotland

UK

4

BMW AG

Germany

5

Vodafone

UK

6

Deutsche Lufthansa

Germany

7

Randstad Holding

Netherlands

8

Degussa AG

Germany

9

Voith AG

Germany

10

ING Group

Netherlands

Return on Investment
  • UBS named Europe’s “Top Company for Leaders” by Hewitt Associates
  • 100 companies headquartered in Europe, 40 were short listed and carefully examined
  • Criteria:
  • CEO and Board of Directors show clear leadership
  • Clear focus on developing top talent
  • Existence of multiple specific leadership programs
  • Financial results mirror excellent leadership culture.
slide12

CAT Achieved a $1.4B savings to the bottom line after 2 years of teaching Six Sigma in the Corporate University

agenda1
Agenda
  • Moving From Tactical to Strategic
  • Great Accomplishments This Year
  • Challenges Ahead
  • Our Future
agenda2
Agenda
  • Moving From Tactical to Strategic
  • Great Accomplishments This Year
  • Challenges Ahead
  • Our Future
agenda3
Agenda
  • Moving From Tactical to Strategic
  • Great Accomplishments This Year
  • Challenges Ahead
  • Our Future
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