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Inbound Call Centers Services India

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Inbound Call Centers Services India - PowerPoint PPT Presentation


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Call centers India offers customer care services, inbound, outbound, telecalling and many more services at very attractive and affordable budget.

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www.callcentersindia.net

Inbound/Outbound Call Center Services

Call Centers India

End to End CISCO Support

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www.callcentersindia.net

About Call Centers India

  • Call centers India is a Washington based corporation.
  • Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India.
  • The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.
  • Call centers India is a CISCO funded company.
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www.callcentersindia.net

Features at CCI

The center is housed in a modern 11,000 sq. ft. facility.

3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform.

Electrical power and Internet connectivity

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www.callcentersindia.net

Key Personnel

Its management team has over 20 years of combined call center experience.

Capacity of 1,000 stations.

Growing more than 15% quarter per quarter.

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www.callcentersindia.net

Services Offered

  • Inbound Call Centers Services
  • Outbound Call Centers Services
  • Non-Voice Services
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www.callcentersindia.net

Inbound Call Center Services

  • Order Hotlines
  • Customer service
  • Support lines
  • Handling call overflow
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www.callcentersindia.net

Outbound Call Center Services

  • Verification calls
  • Collections
  • Lead generation and sales support
  • Assessment of demand
  • Collection of useful information and arranging appointments for the sales force
  • Market research
  • Customer satisfaction surveys
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www.callcentersindia.net

Non Voice Services

Web services

  • Chat
  • Email

Programming services

  • Web based programming
  • PHP programming
  • Custom applications
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www.callcentersindia.net

Business Solution

  • Data entry
  • Mystery shopping
  • Web chat & Email response
  • Qualitative analysis
  • Research services
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www.callcentersindia.net

Facility

  • Located in suburb of New Delhi, India
  • Managed by experienced professionals
  • Current capacity expandable to 1,000 seats
  • Access to world\'s largest pool of college educated workers
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www.callcentersindia.net

Tech Specifications

  • End-to-end CISCO based IP network
  • Complete Cisco Platform
  • Ability to call and receive calls from over 30 Countries
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www.callcentersindia.net

Quality Diff.

  • Quality evaluation of agents
  • Live monitoring
  • 100% call recording
  • Team leader to agent ratio 1:9
  • Daily agent feedback
  • Process transition manager
  • Specified account manager
  • Defined escalation procedures
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www.callcentersindia.net

Our Purpose

Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.

Call Us at 206.384.4669 or Visit at http://www.callcentersindia.net

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