1 / 14

Inbound Call Centers Services India - PowerPoint PPT Presentation

  • Uploaded on

Call centers India offers customer care services, inbound, outbound, telecalling and many more services at very attractive and affordable budget.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Inbound Call Centers Services India' - jamesmacguire

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Slide1 l.jpg


Inbound/Outbound Call Center Services

Call Centers India

End to End CISCO Support

Slide2 l.jpg


About Call Centers India

  • Call centers India is a Washington based corporation.

  • Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India.

  • The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.

  • Call centers India is a CISCO funded company.

Slide3 l.jpg


Features at CCI

The center is housed in a modern 11,000 sq. ft. facility.

3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform.

Electrical power and Internet connectivity

Slide4 l.jpg


Key Personnel

Its management team has over 20 years of combined call center experience.

Capacity of 1,000 stations.

Growing more than 15% quarter per quarter.

Slide5 l.jpg


Services Offered

  • Inbound Call Centers Services

  • Outbound Call Centers Services

  • Non-Voice Services

Slide6 l.jpg


Inbound Call Center Services

  • Order Hotlines

  • Customer service

  • Support lines

  • Handling call overflow

Slide7 l.jpg


Outbound Call Center Services

  • Verification calls

  • Collections

  • Lead generation and sales support

  • Assessment of demand

  • Collection of useful information and arranging appointments for the sales force

  • Market research

  • Customer satisfaction surveys

Slide8 l.jpg


Non Voice Services

Web services

  • Chat

  • Email

    Programming services

  • Web based programming

  • PHP programming

  • Custom applications

Slide9 l.jpg


Business Solution

  • Data entry

  • Mystery shopping

  • Web chat & Email response

  • Qualitative analysis

  • Research services

Slide10 l.jpg



  • Located in suburb of New Delhi, India

  • Managed by experienced professionals

  • Current capacity expandable to 1,000 seats

  • Access to world's largest pool of college educated workers

Slide11 l.jpg


Tech Specifications

  • End-to-end CISCO based IP network

  • Complete Cisco Platform

  • Ability to call and receive calls from over 30 Countries

Slide12 l.jpg


Quality Diff.

  • Quality evaluation of agents

  • Live monitoring

  • 100% call recording

  • Team leader to agent ratio 1:9

  • Daily agent feedback

  • Process transition manager

  • Specified account manager

  • Defined escalation procedures

Slide13 l.jpg


Our Purpose

Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.

Call Us at 206.384.4669 or Visit at http://www.callcentersindia.net