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Inbound Call Centers Services India PowerPoint PPT Presentation

Call centers India offers customer care services, inbound, outbound, telecalling and many more services at very attractive and affordable budget.

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Inbound Call Centers Services India

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www.callcentersindia.net

Inbound/Outbound Call Center Services

Call Centers India

End to End CISCO Support


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www.callcentersindia.net

About Call Centers India

  • Call centers India is a Washington based corporation.

  • Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India.

  • The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.

  • Call centers India is a CISCO funded company.


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Features at CCI

The center is housed in a modern 11,000 sq. ft. facility.

3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform.

Electrical power and Internet connectivity


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Key Personnel

Its management team has over 20 years of combined call center experience.

Capacity of 1,000 stations.

Growing more than 15% quarter per quarter.


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Services Offered

  • Inbound Call Centers Services

  • Outbound Call Centers Services

  • Non-Voice Services


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Inbound Call Center Services

  • Order Hotlines

  • Customer service

  • Support lines

  • Handling call overflow


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Outbound Call Center Services

  • Verification calls

  • Collections

  • Lead generation and sales support

  • Assessment of demand

  • Collection of useful information and arranging appointments for the sales force

  • Market research

  • Customer satisfaction surveys


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Non Voice Services

Web services

  • Chat

  • Email

    Programming services

  • Web based programming

  • PHP programming

  • Custom applications


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Business Solution

  • Data entry

  • Mystery shopping

  • Web chat & Email response

  • Qualitative analysis

  • Research services


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Facility

  • Located in suburb of New Delhi, India

  • Managed by experienced professionals

  • Current capacity expandable to 1,000 seats

  • Access to world's largest pool of college educated workers


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Tech Specifications

  • End-to-end CISCO based IP network

  • Complete Cisco Platform

  • Ability to call and receive calls from over 30 Countries


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Quality Diff.

  • Quality evaluation of agents

  • Live monitoring

  • 100% call recording

  • Team leader to agent ratio 1:9

  • Daily agent feedback

  • Process transition manager

  • Specified account manager

  • Defined escalation procedures


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Our Purpose

Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.

Call Us at 206.384.4669 or Visit at http://www.callcentersindia.net


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