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1. Learn How Technology Transformation Enable A Business Drive More Customers

2. Technology Transformation Enable A Business Drive More Customers Over the last two decades, technology has taken over your lives. It has modified the way in every aspect either it's about socialized and entertain yourselves. Likewise, technology is impacting businesses, the way they engage with customers. Also, how they operate efficiently as well as how they are designed and execute strategies.   In this age of dynamic change, technology transformation is something all enterprises are now experiencing, whether proactively or reactively. Whereas, technology transformation is complex which means different things for different organizations. Mainly, it depends on their corresponding strategies and level of maturity in embracing the array of new machinery and capabilities.  By virtue of this, there is no ‘one suit fits all’ answer to technology transformation. Each business requires different method to bringing about a paradigm shift in the external and the internal functioning. There are some key leadership lessons from Alan Herbert Oviatt which helps you consider the best technology transformation to ensure good customer and commercial outcomes. 

3. Customer Outcome Technology transformation in customer outcome act as a driving force by ensuring the front-end and back-end systems. Also, it equipped data sources to create engaging experiences across the customer journey, including higher levels of personalization.  The transformation should be unique for each organization. The customer outcome focuses mainly on guiding teams through the change. Particularly, when the implementation is challenging and there are competing priorities. Furthermore, the focus on the outcome will ensure that the technology transformation remains an enabler and avoid the ‘tech tail wagging the business dog’ scenario! 

4. Enabling Employees Technology transformation includes much more than the latest digital devices, software tools, and data capabilities. Once the employees started using new technology and comprehend the benefits of applications. Indeed, real changes take place. Of course, not everyone in a business of technology is expert to enroll themselves into the IT department! Nor can technology transformation certainly be about fostering an uncontrolled environment with the development of shadow technology systems and increased data security risks. However, enabling employees, regardless of role and functional responsibility, with an agreed architecture of systems, applications and data can be hugely powerful in driving positive and cohesive change in the business. 

5. A Modernization Mindset Alan Herbert Oviatt found that technology transformation enables an organization to go beyond upgrading and improving existing systems and processes for engaging with customers. The new digital and data capabilities enable leaders and teams to completely rethink how the business can perform more effectively and efficiently in the future.  A modernization mindset across the business fuels a new type of innovation and helps to deliver the better customer outcomes will need to go hand in hand with deep technical know-how on an application, process, rules, and migration modernization amongst an array of other IT matters.