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Tools of Resilience

Using Information Technology to Enhance Campus Security and Emergency Management Art Botterell, Community Warning System Manager, Office of the Sheriff, Contra Costa County, California. Tools of Resilience. A Shifting Landscape. We long for “win-win” formulations. A Shifting Landscape.

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Tools of Resilience

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  1. Using Information Technology to Enhance Campus Security and Emergency Management Art Botterell, Community Warning System Manager, Office of the Sheriff, Contra Costa County, California Tools of Resilience

  2. A Shifting Landscape... We long for “win-win” formulations...

  3. A Shifting Landscape... But frequently it's more like a balancing act...

  4. The Balancing Act Efficiency Resilience

  5. Security Interests Property Person Process

  6. Security and Resilience

  7. More than a Feeling • Security is both: • “Freedom from risk or danger...” and • “Freedom from doubt, anxiety, or fear...” • Are they equivalent? Interchangeable? • Security is never an absolute... expectation management is part of the challenge.

  8. Resilience • “The ability to recover quickly from illness, change, or misfortune...” • Return to normal, or to a “new normal.” • Continuity through transitions. • Technology can be a force-multiplier... but it can't provide resilience to people or organizations that lack it.

  9. Challenge of the Long View • Low-frequency, high-impact events. • Long intervals make events appear unique. • Reactive incident management encourages rushed, and frequently vendor-driven, designs... but what's the alternative? • Plan strategically, act occasionally.

  10. “Large Trends” Technology: • Intelligence moving toward the edge of the network • Change continues to accelerate • Connectivity is the default, info-sharing is the norm • Discovery utilities (e.g., search) defines fields of connectivity

  11. “Large Trends” Threats: • Systemic vulnerabilities due to increased economic and logistic coupling driven by near-term efficiencies (“normal accidents”)‏ • “Lone wolf” bad actors, activated through electronic connectivity • Growing visibility of events, hazards, vulnerabilities

  12. “Large Trends” Population: • A Net Generation from birth • Accumulating effects of future shock on personal and group behaviors: Demands for “mass personalization,” various forms of rejectionism and self-chosen identity. • Increasing technical connection leads to new “communication problems.”

  13. “Communications” Technology

  14. “Communications” Procedure Technology

  15. “Communications” Human Factors Procedure Technology

  16. “Communications” Organization Human Factors Procedure Technology

  17. “Communications” Problems (Perceived)‏ Organization Human Factors Procedure Technology

  18. “Communications” Problems (Perceived)‏ Organization Human Factors Procedure Technology Change

  19. Technical Monoculture Considered Harmful • Uniformity is a Tempting Strategy • Shortcut to Interoperability • Efficiency (that tradeoff again!)‏ • Hazards of Monoculture • Eggs in a single basket • Loss of flexibility • Brittle failure modes • Opportunity costs

  20. Cultivating Rich Technology • Standardize Interfaces, not Products • Preserve Competition across Time • Future-Proof Design / Design for Change • “Skill-Set Half-Life” - Keeping up as an operating expense instead of an investment (value proposition!)‏

  21. An Interoperability Standard Common Alerting Protocol (CAP)‏ (OASIS / ITU x1303)‏ Single interface to multiple public alerting systems GIS-based targeting

  22. An Interoperability Standard Common Alerting Protocol (CAP)‏ (OASIS / ITU x1303)‏ Single interface to multiple public alerting systems GIS-based targeting Templated message format Maximize reach, consistency, provide corroboration

  23. E Pluribus... Warning System Warning System Warning System Warning System Warning System

  24. Unum! Common Alerting Protocol (CAP)‏ Warning System Warning System Warning System Warning System Warning System

  25. Once We Have Sensors...

  26. Situational Awareness A shared and realistic understanding: • Level I – Recognition of objects, events and conditions. • Level II – Recognition of relationships among objects, events and conditions. • Level III – Projection of future locations, occurrences and trends. (after Endsley)‏

  27. Alerting and Public Communication Alerting Informing Reassuring

  28. Botterell's Laws of Emergency Management • Stress makes you stupid. • The problem is at the input. • No matter who you train in advance, somebody else will show up. • Expectation is reality. • The worst case is the easiest.

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