SHIP conference
This presentation is the property of its rightful owner.
Sponsored Links
1 / 8

Ellis Blackmore PowerPoint PPT Presentation


  • 60 Views
  • Uploaded on
  • Presentation posted in: General

SHIP conference Inspection as a tool for improving services for residents in supported housing and customers of support services. Ellis Blackmore. Aims of inspection. Improving outcomes for new and existing residents, and customers of support/care services

Download Presentation

Ellis Blackmore

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Ellis blackmore

SHIP conferenceInspection as a tool for improving services for residents in supported housing and customers of support services

Ellis Blackmore


Aims of inspection

Aims of inspection

Improving outcomes for new and existing residents, and customers of support/care services

Involving residents and customers in business improvement

Ensuring that services are tailored to the diversity of residents and customers

Providing value for money for the resident/customer and the public purse


Key issues for 2009 2010

Key issues for 2009-2010

Development of Tenants Service Authority – focus on residents

Co-regulation, domain regulation

Standards of excellence for residents of supported housing

Preparation for short notice inspections, and area/service inspections

Challenging targets for improvement and performance management

Introduction of Community Area Assessments

Complexity of inspection regimes – TSA, AC, Supporting People, care, training, etc


Changing approaches to housing inspection

Changing approaches to housing inspection

Outcomes for residents

Regulatory commissioning – risk assessment – supported housing on the margins

Integrated regulatory PIs

TSA standards – different focus, same services

Role of boards and residents in day to day scrutiny and inspection – performance management

Increased local authority scrutiny – option appraisals, decommissioning, stock rationalisation


Key services for supported housing regulation tsa and inspection ac

Key services for supported housing regulation (TSA) and inspection (AC)

Partnerships – managing agents, local authorities

Access and customer care

Stock reinvestment and asset management – Decent Homes, cyclical and response repairs, void repairs, aids and adaptations, gas servicing

Estate management and anti-social behaviour

Lettings and allocations

Housing income management – rents, support payments, service charges


Learning from supported housing inspection

Learning from supported housing inspection

Challenges for resident engagement – models for involvement and feedback – outcomes for diverse ranges of residents and customers

Cross over with LA Supporting People funding assessments

Provision of care and its inspection – Baby P

Links with general needs services – maintenance and repairs

Appropriate measures of success – PIs, feedback

Understanding of lettings – referrals, turnover and move on

Diversity challenges

Value for money assessment


Priorities for the future

Priorities for the future

Self assessment and performance management

Improvement planning and delivery – engagement with and outcomes for residents and customers

Benchmarking and challenging targets for improvement

Changing role of board and residents – internal inspection, management contracts

Local authority scrutiny

Changing government agendas on diversity and equality – employment opportunities, training and social mobility


Thank you any questions

Thank youAny questions?

For further information contact:

Anna Pattison – HQN Consultancy Manager

T: 0845 4747 004 E: [email protected]


  • Login