SHIP conference
Sponsored Links
This presentation is the property of its rightful owner.
1 / 8

Ellis Blackmore PowerPoint PPT Presentation


  • 65 Views
  • Uploaded on
  • Presentation posted in: General

SHIP conference Inspection as a tool for improving services for residents in supported housing and customers of support services. Ellis Blackmore. Aims of inspection. Improving outcomes for new and existing residents, and customers of support/care services

Download Presentation

Ellis Blackmore

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


SHIP conferenceInspection as a tool for improving services for residents in supported housing and customers of support services

Ellis Blackmore


Aims of inspection

Improving outcomes for new and existing residents, and customers of support/care services

Involving residents and customers in business improvement

Ensuring that services are tailored to the diversity of residents and customers

Providing value for money for the resident/customer and the public purse


Key issues for 2009-2010

Development of Tenants Service Authority – focus on residents

Co-regulation, domain regulation

Standards of excellence for residents of supported housing

Preparation for short notice inspections, and area/service inspections

Challenging targets for improvement and performance management

Introduction of Community Area Assessments

Complexity of inspection regimes – TSA, AC, Supporting People, care, training, etc


Changing approaches to housing inspection

Outcomes for residents

Regulatory commissioning – risk assessment – supported housing on the margins

Integrated regulatory PIs

TSA standards – different focus, same services

Role of boards and residents in day to day scrutiny and inspection – performance management

Increased local authority scrutiny – option appraisals, decommissioning, stock rationalisation


Key services for supported housing regulation (TSA) and inspection (AC)

Partnerships – managing agents, local authorities

Access and customer care

Stock reinvestment and asset management – Decent Homes, cyclical and response repairs, void repairs, aids and adaptations, gas servicing

Estate management and anti-social behaviour

Lettings and allocations

Housing income management – rents, support payments, service charges


Learning from supported housing inspection

Challenges for resident engagement – models for involvement and feedback – outcomes for diverse ranges of residents and customers

Cross over with LA Supporting People funding assessments

Provision of care and its inspection – Baby P

Links with general needs services – maintenance and repairs

Appropriate measures of success – PIs, feedback

Understanding of lettings – referrals, turnover and move on

Diversity challenges

Value for money assessment


Priorities for the future

Self assessment and performance management

Improvement planning and delivery – engagement with and outcomes for residents and customers

Benchmarking and challenging targets for improvement

Changing role of board and residents – internal inspection, management contracts

Local authority scrutiny

Changing government agendas on diversity and equality – employment opportunities, training and social mobility


Thank youAny questions?

For further information contact:

Anna Pattison – HQN Consultancy Manager

T: 0845 4747 004 E: [email protected]


  • Login