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Knowledge Intensive Services in the EU: An exploratory study of Drivers & Enablers of Innovation in Services

Knowledge Intensive Services in the EU: An exploratory study of Drivers & Enablers of Innovation in Services . KIS Platform Project (funded by European Commission) Dr Colin Hazley BIT Research Centre - Aalto University Espoo, Finland. Knowledge Intensive Services examined:.

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Knowledge Intensive Services in the EU: An exploratory study of Drivers & Enablers of Innovation in Services

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  1. Knowledge Intensive Services in the EU:An exploratory study of Drivers &Enablers of Innovation in Services KIS Platform Project (funded by European Commission) Dr Colin Hazley BIT Research Centre - Aalto University Espoo, Finland Colin Hazley - Aalto University

  2. Knowledge Intensive Services examined: • Smart Services – use of detailed information and knowledge about customers’ requirements and processes to create higher value-added services e.g.: • real time analysis of large amounts of data, enables firms to respond intelligently, automatically, remotely to changing customers’ needs • Inclusive Services – help to create employment and/or deliver social cohesion e.g.: • Increasing entrepreneurship, employment, skills, employment for minorities, health & care etc... • Sustainable Services – help to alleviate problems associated with climate change, preserve biodiversity or help to reduce pollution to environment e.g.: • Sustainable buildings, energy efficient transport, sustainable business practices Colin Hazley - Aalto University

  3. Breakdown of Knowledge Intensive Services within our Sample: Qualitative Study! Some KIS are Knowledge Intensive Service Activities of Manufacturers/Public Orgs Colin Hazley - Aalto University

  4. Analysis of Service Innovation by Growth Ability > Knowledge? Colin Hazley - Aalto University

  5. Success Factors for Internationalisation Common Factors: Higher Growth Firms (+): Developing a replicable service concept Productisation of service concepts High quality of service/ customer satisfaction Service Innovation Factors • Relationship Factors • Skills Related Factors • Service Innovation Factors • Strategic Factors • Knowledge Factors Colin Hazley - Aalto University

  6. Knowledge Orientation Colin Hazley - Aalto University

  7. Drivers and Enablers of Innovation Colin Hazley - Aalto University

  8. Comparison of External Support between the different areas of services Colin Hazley - Aalto University

  9. Relationship between Company Age and ‘Access to Other Support’ Colin Hazley - Aalto University

  10. Importance of New Technologies for Innovation Colin Hazley - Aalto University

  11. Role of Users and Competitors in Innovation Colin Hazley - Aalto University

  12. Co-Creation of Innovation with Clients Colin Hazley - Aalto University

  13. Role of Legal or Regulatory changes in Innovation Colin Hazley - Aalto University

  14. Impacts of Innovation Colin Hazley - Aalto University

  15. Renewal of Existing Services Colin Hazley - Aalto University

  16. Relationship between Company Age and Renewal of Existing Services Colin Hazley - Aalto University

  17. Emergence of New Services Colin Hazley - Aalto University

  18. Emergence of New Service Area/Industry Colin Hazley - Aalto University

  19. Relationship between Company Age and Emergence of New Service Industry Colin Hazley - Aalto University

  20. Recall: Relationship between Company Age and Renewal of Services Colin Hazley - Aalto University

  21. Societal Impacts of Innovation Colin Hazley - Aalto University

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