RPI Recognition Best Practices: Recognition Technologies

1. RPI Recognition Best Practices:Recognition Technologies Bob Nelson, Ph.D. President Nelson Motivation Inc.

2. Bob Nelson, Ph.D. • President, Nelson Motivation Inc. • Co-Founder, Recognition Professionals International • NYT/WSJ Best-selling Author

5. Recognition Technologies

6. Technology & Recognition “The more high-technology around us, the more the need for the human touch.” —John Naisbitt Megatrends

7. RPI Recognition Best Practices Recognition Strategy Communication Plan Program Measurement Management Responsibility Events and Celebrations Recognition Training Program Change and Flexibility

8. Recognition Strategy • RPI best practices/recognition.org (Cargill) • Online recognition for individuals or teams plus a manager link to print certificates (VHA) • Online tool for nominations, reporting, charging, auto communications+ (Boeing) • Shared Success online peer-to-peer recognition program (Wachovia) • Online R&R store (movie passes, cafeteria tokens, gift certificates+ (Memorial Hermann) • Online points for merchandise (TD Canada Trust)

9. Recognition Program Measurement • Employee survey & benchmarking (Hewitt) • Lotus notes surveys (Harland Clarke) • Survey Monkey for annual surveys and following all conferences (TD Canada Trust) • Annual employee survey about recognition (Cargill+) • Feedback reporting to lines of business (BOA)

10. Recognition Training • Monthly emails with recognition theory and low-cost recognition ideas (Memorial Hermann) • Annual recognition refresher web-based training (Bonneville Power Administration) • Video streaming/webcasting (TD Canada Trust) • Leadership engagement web-based solution (Celebrity Service Institute)

11. Communication Plan • ePraise, eCards (for birthdays+) (Wells Fargo+) • Internet & email to promote and communicate changes (McGill University Health Centre) • On-the-Spot recognition via Internet site (McGill) • Electronic newsletters (SaskWater+) • Plasma screens to announce events (McGill) • Knowledge sharing software (eg, PollStream) • Web Portal for programs, tools, information, tips, nominations and redemption (many)

12. Recognition Events and Celebrations • Survey Monkey for game show answers for kickoff rallies (Verizon Wireless) • Posting names of all recognition winners on their intranet (VHA) • Blog site for conference winners to post photo, answer questions about hobbies (Wells Fargo) • Event marketing and communication (Maritz)

13. Program Change and Flexibility • Lotus Notes to gather input on events, meetings, leadership effectiveness (Harland Clarke) • Survey Monkey for feedback on programs (Verizon Wireless) • Communication of proposed changes for feedback prior to implementation (several)

14. Management Responsibility • CEO asks all managers to email him their personal recognition plan (Prudential) • Employee tracking and feedback of manager recognition (Mastercard) • 360-degree employee surveys with tie to manager evaluations & bonuses (AAA So CA)

15. Table Activity

16. RPI Recognition Best Practices Recognition Strategy Communication Plan Program Measurement Management Responsibility Events and Celebrations Recognition Training Program Change and Flexibility

17. Comments or Questions? Bob Nelson, Ph.D. bobrewards@aol.com (858) 673-0690 www.nelson-motivation.com

18. Thank You!