Inter-Act, 13 th Edition. Chapter 7 Listening. Chapter Objectives. Discuss the three challenges that make it difficult for us to effectively listen List and describe the five steps in the active listening process
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Inter-Act, 13th Edition
Listening makes up 42-60% of our communication.
The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages
The process of willfully striving to perceive selected sounds that are being heard
Process of accurately decoding a message so that you share its meaning with the speaker
Process of moving information from short-term memory to long-term memory
Reasons we fail to remember
Using repetition to remember
Any artificial technique used as a memory aid
For example: take the first letter of a list you are trying to remember and create a word
HOMES (the five Great Lakes)
Huron, Ontario, Michigan, Erie, Superior
Process of providing feedback to your partner’s message