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Milestones. Graduate development programme. Programme Overview Two streams. 1. Strategic. Sales Marketing Finance HR. Year 1 Discover. Year 2 Connect. 2. Operational. Year 1 Discover. F&B Rooms Revenue. Year 2 Connect.

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Milestones graduate development programme

Milestones.Graduate development programme


Programme Overview Two streams

1

Strategic

Sales

Marketing

Finance

HR

Year 1 Discover

Year 2 Connect

2

Operational

Year 1 Discover

F&B

Rooms

Revenue

Year 2 Connect

* Each stream will be uniquely tailored to the individual.


Assessment and Selection Process

Selection Criteria

Hold a degree

Work experience

Culturally aware

Adaptable

Assessments

SHL

Interview

Core Behaviours

Placed within one of six hotels in Europe, Africa and the Middle East


Programme structureStream one -Strategic

Year 1

Discover

Year 2

Connect

Year 3

1

3

1

3

1

3

Front Office

Sales

F&B

Revenue Mgt

Hsk, Ktc, HR

Finance

12

Select a department of preference within:

Sales Revenue Management Finance HR

Area Office

assignment

Assistant

Manager/Manager*

(Level 4/3)

* depending on performance

PROJECTS

Relationships Trust

PROJECTS

Drive Entrepreneurship


Programme structureStream two - Operations

Year 1

Discover

Year 2

Connect

Year 3

3

1

3

1

3

1

Front Office

Sales

F&B

Reservations

Hsk/Ktch/HR

Finance

12

Select a department of preference within:

Rooms or Food and Beverage

Area Office

assignment

Assistant

Manager/Manager*

(Level 4/3)

* depending on performance

PROJECTS

Relationships Trust

PROJECTS

Drive Entrepreneurship


Learning and Development Activities

Year 1

Activities

Strategic

Operations

Welcome to MH&R

7 Hospitality Keys

2 x eCornell courses

On Job Training Skills

Introduction to Revenue Management

Introduction to Sales

Reservations Sales

Welcome to MH&R

7 Hospitality Keys

2 x eCornell courses

On Job Training Skills

Introduction to Revenue Management

Selling Techniques for F&B

Selling Techniques for FO

HACCP


Learning and Development Activities

Year 2

Activities

Strategic

Operations

Strategic Revenue Management

Off Job Training Skills

Leadership

Performance Management

eCornell certificate

Strategic Revenue Management

Account Management and Negotiation Skills

Off Job Training Skills

Leadership

Performance Management

eCornell certificate

An MBA programme, depending on performance and development need

An MBA programme, depending on performance and development need


Preparation timelines

2009

December

Hotel Schools

SVP HR, Area HR

2010

Assessment,

Selection & Placement

SVP HR, VP L&D, Area HR and L&D

January

February

March

April

Offer

Hotel

May

June

July

Start

Corporate Centre Orientation

Briefing at Area Office

Join the hotel


Programme Overview Summary

Year 1&2

Discover & Connect

Strategic

Assessment & Selection

21 Months of

Strategic

experience

3 Months of

Operational

experience

Year 1&2

Discover & Connect

Operational

Assessment & Selection

21 Months of

Operational

experience

3 Months of

Strategic

experience


Stakeholders and their responsibilities

Corporate HR/L&D

Assist with assessment and selection

Host the orientation

Informally monitoring progress

Area HR/L&D

Assessment and Selection

Progress review twice a year

Funding of external development (eg. MBA attendance)

Monitoring progress updates

Host Area office based project in Year 2

General Manager

Administering quarterly review reports

Conduct annual performance review

Fund salary, benefits and offer hotel based development activities

Administer the Win-Win performance agreements at the start of each learning period

Review progress each month

Head of Department

Complete the Win-Win performance agreements at the start of each learning period

Reflect and report on progress each month

Graduate


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