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Good Practice in Client Consultation Forum . Thursday 15 th May 2008 2pm – 5pm . What Is Client Consultation?. More than just client feedback / input Involving clients (service users, carers etc) in Key decision making processes Service development / planning Service review.

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Good practice in client consultation forum

Good Practice in Client Consultation Forum

Thursday 15th May 2008

2pm – 5pm


What is client consultation
What Is Client Consultation?

  • More than just client feedback / input

  • Involving clients (service users, carers etc) in

    • Key decision making processes

    • Service development / planning

    • Service review


How do we currently consult with out clients
How Do We Currently Consult With Out Clients?

  • Annual questionnaire

    • Feedback not client consultation

  • Clients on Board / steering committee

    • Avoid tokenism?


Why do we need to consult with clients
Why Do We Need To Consult With Clients?

  • Service Agreements

    • Indicate this is a mandatory expectation

  • Disability Service Standards

    • Clients have a right to have service input and to have a say in the development of service direction

  • Disability State Plan

    • Expectation that services create opportunities and provide support to client so meaningful participation can occur

  • Other Quality Standards

    • “Quality” can only exist if the service meets clients’ needs.


What are the benefits
What Are The Benefits?

  • We can ensure that the service is developing in a way which is relevant to clients;

  • We can identify service barriers;

  • We can create opportunities for clients so that the clients feel “valued” and be involved in the service;

  • Service development can occur in a way which is “client focused” and meets the changing needs of the clients.


What are the challenges for meaningful client consultation
What Are The Challenges For “Meaningful” Client Consultation?

  • How do we support clients with cognitive impairments?

  • How and where do we start?


Agenda
Agenda Consultation?

2.00pm – 2.10pm Josie Prioletti - Facilitator

2.10pm – 2.30pm Anne Brinsden (for Arthur Rogers- Executive Director Disability Services DHS)

2.30pm – 2.50pm Sally Jope - Consultant Community Services

2.50pm – 3.10pm Jodie Willmer - Chief Executive Officer Travellers Aid Society of Victoria

3.10pm – 3.25pm Questions from Audience

3.25pm – 3.45pm BREAK

3.45pm – 4.05pm Pauline Taylor - Program Manager Baptcare

4.05pm – 4.25pm Cath McNamara - Action for Community Living

and Anthony Giles Peters - Australian Ventilators Users Network

4.25pm – 4.40pm Questions from Audience

4.40pm – 4.50pm Resources and Ongoing Opportunity for Discussion

5.00pm Close


Anne brinsden for arthur rogers executive director disability services dhs
Anne Brinsden for Arthur Rogers Consultation?Executive Director Disability Services DHS

  • DHS expectations in regards to client consultation


Sally jope consultant community services
Sally Jope Consultation?Consultant Community Services

  • Development of ‘Consumer Participation Resource Kit 2008’

  • Resources relevant to Disability services


Jodie willmer chief executive officer travellers aid society of victoria
Jodie Willmer Consultation?Chief Executive Officer Travellers Aid Society of Victoria

  • Client Consultation regarding service review

  • Supporting clients to have meaningful input


Pauline taylor program manager baptcare
Pauline Taylor Consultation?Program ManagerBaptcare

  • From the beginning: client consultation regarding the commencement of a service

  • How to support clients with a cognitive impairment

  • Importance of a Client Consultation Plan


Cath mcnamara action for community living and
Cath McNamara Consultation?Action forCommunity Livingand

  • Consultation above and beyond!

    Moving beyond consultation to consumer directed services

Anthony Giles PetersAustralian Ventilator Users Network


Where to from here
Where To From Here? Consultation?

  • Research resources available

  • Training

  • Consider the development of a Client Consultation Plan or Policy

  • Network / chat with other agencies


Next forum
Next Forum Consultation?

Disability and Sexuality Forum

Melbourne

Wednesday 30th July

Hume Global Learning Centre

2pm – 5pm

Geelong

Wednesday 6th August

Geelong West Town Hall

2pm – 5pm


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