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1. Chapter 6 – Management & Leadership in Today’s Organization
2. Chapter 6 Learning Goals What is the role of management?
What are the four types of planning?
What are the primary responsibilities of managers in organizing activities?
How do leadership styles influence a corporate culture?
How do organizations control activities?
3. Chapter 6 Learning Goals (cont’d.) What roles do managers take on in different organizational settings?
What set of managerial skills is necessary for managerial success?
What trends will affect management in the future?
4. Management Dynamic & evolving
Planning: anticipate problems/opportunities & design plans
Organizing: get resources to implement plans
Leading: guide through implementation process
Controlling: review results & modify
Exhibit 6-1, pg. 173
5. Planning What needs done?
When and how it will be done?
By whom will it be done?
6. Types of Planning Strategic Planning
Long range & broad
Mission & mission statement
Support strategic plans
Guide & control tactical plans
What to do in an emergency
7. Four Types of Planning Exhibit 6-2, pg. 174 1. Strategic Planning
2. Tactical Planning
3. Operational Planning
4. Contingency Planning
long-range, broad goals
to implement a strategic plan; shorter term and more specific
creating very specific policies and procedures
alternative actions for unusual or crisis situations
8. Contingency Plans Some types of contingency planning that were used in preparation for the Year 2000 computer bug:
Cities stocked gasoline & diesel fuel for emergency vehicles
Hotel chains stocked food & water for guests if needed
Stores devised paper & pen backups for credit card processing
The Red Cross set up a national Disaster Operations Center
9. Organizing Coordinating & allocating resources
Creating a structure to maximize the flow of information
Division of labor
10. The Managerial Pyramid
11. Leading Guide and motivate others to goals
Influence others behavior – power
Sources of Power
12. 95% of nurses in a research study were willing to follow doctors’ orders to administer a clearly unsafe dosage of medicine to patients (Source: Hofling et al., 1966, Journal of Nervous and Mental Disease, v. 143, pp. 171-180)
46% of nurses in another study admitted to a time that they complied with a doctor’s order that they thought was unsafe (Source: Krackow & Blass, 1995, Journal of Social Behavior and Personality, v. 10, pp. 585-594)
13. Leadership Styles Exhibit 6-5, pg. 178 Autocratic Leaders
Solve problems on their own
Share decision making
Free–Rein Leaders (Laissez-faire)
Control to the group
14. Employee Empowerment Used by participative and free-rein leaders
Employees are given control and decision making powers
Results in a greater sense of ownership & responsibility
15. Empowering Employees Things needed to empower employees, according to Don Fites, CEO of Caterpillar:
Give them decision-making authority
Develop a culture & climate that support it
Organize the business to support it
Reward employees based on performance
16. Corporate Culture The set of attitudes, values, & standards of behavior in the workplace
Management’s leadership styles are usually reflective of the culture
Evolves over time
Can greatly impact the success of the company
17. Controlling Helps determine the success of planning, organizing, & leading
Directs behavior toward achieving goals
Allows for coordinating activities and integrating resources
Feedback is essential to this process
18. The five stages of Controlling Setting standards and goals
Comparing actual to estimated
Taking corrective action
Using info gained to set new standards for the following year
19. What roles do managers play? Informational roles
Gather or distribute information
Leader or liaison
Entrepreneur, conflict resolution, resource allocation, negotiator
20. How do managers make decisions?
21. Guidelines for decision making Have confidence in your judgment
Go by the evidence
Think about long term consequences
Listen to your inner wisdom and intuition
Think about how you would things to turn out and what could possibly go wrong
Think in terms of opportunities not problems
Do the right thing
22. Types of decisions made by managers Programmed
Standard procedures developed and followed
No standard procedures
23. Skills needed by managers Technical Skills
Area of expertise, ability to apply knowledge
Understanding of human nature, communication skills, motivate and empower others
Understanding of the whole organization as well as its parts
Global Management Skills
Ability to operate in diverse cultures
24. How do managers juggle all of their responsibilities? Through effective time management
Learn to say no
Stay on task
25. Trends in Management Increasing employee empowerment
Growing use of information technology
Increasing need for global management skills
The four activities of management