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PSAP Service Capability Assessment Tool Session. A Joint Effort of APCO and NENA Presented June 10, 2009 for Discussion & Feedback by: Tom Breen, ENP - Technical Committee Chair Steve O’Conor, ENP – Operations Committee Chair Steve Wisely – APCO Technical Services Manager

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Psap service capability assessment tool session

PSAP Service Capability Assessment Tool Session

A Joint Effort of APCO and NENA

Presented June 10, 2009 for Discussion & Feedback by:

Tom Breen, ENP - Technical Committee Chair

Steve O’Conor, ENP – Operations Committee Chair

Steve Wisely – APCO Technical Services Manager

Kathy McMahon – APCO Next Gen 9-1-1 Coordinator


Background on this tool

The original “Survivability” (S) items matrix was published in April 2008 by NENA as a joint APCO-NENA Service Capability Criteria Rating Scale OID 53-503.

It was subsequently published in November 2008 by APCO as an ANSI Standard titled Public Safety Answering Point (PSAP) Service Capability Criteria Rating Scale (APCO/NENA ANS 1.102.1-2008).

Background On This Tool


Background on this tool1
Background On This Tool published in April 2008 by NENA as a joint

After the original “S” items documents were published, the general vision shared by the Steering Team was to develop a Day-to-Day assessment tool that PSAP managers or others could use to objectively assess the current service capability of the PSAP against models which have been developed which represent the best level of Day-to-Day Operations.


Current status on this tool
Current Status On This Tool published in April 2008 by NENA as a joint

The updated “tool” (under development) will be a combination of the “S” and “D” items, and will serve in both the Day-to-Day and revised Survivability contexts to assess the validity and completeness of the public safety communications portion of agency “Continuity of Operations Plans (COOP)”.

In addition, a revision to the survivability items, including additional definitions and examples is being offered as the Steering Team fulfils its responsibility to keep these documents as current as possible.


Current status on this tool1
Current Status On This Tool published in April 2008 by NENA as a joint

Similar to it’s prior purpose relating to “S” items, the new Tool will define and facilitate discussion with funding bodies (Federal, State, County, Municipality, etc) as to where their PSAP stands in regard to their readiness or effectiveness on a “Day-to-Day” basis (“D” items).


Purpose of this session
Purpose of this Session published in April 2008 by NENA as a joint

This presentation will identify some (not all) of the revised “S” items, and;

It will also take a brief look at some (not all) of the proposed “D” items.


How does it work
How Does It Work? published in April 2008 by NENA as a joint

Items listed ex: technology, planning, training

Category Assigned as S= Survivability, D=Day-to-Day*

Criteria Classified as Standard, Advanced, or Superior. (A and Su are built on previous class of capability)

Criteria are describable, measurable and can be documented.

* OID Version 1 focused only on “S” Items. Version 2 incorporates the “D” items, and provides updates to “S” items based on real world feedback from PSAPs who use the original tool.


Some of the modified s items
SOME of the Modified “S” items published in April 2008 by NENA as a joint

Executive Overview & Section 3 Overview

Acronyms Table

[S8] Emergency Communications Plans are in place for risks associated with local vulnerabilities

[S11a] Diversity

[S11b] Status Monitoring of the network elements

[S11c] Status Monitoring of PSAP CPE

[S13a] Continuity of Operations Planning (COOP) supported by SOPs

[S17] Access to Technical Support for all Mission Critical systems

[S17c] Availability of a crash kit

[S19] PSAP Site Selection and Construction Consideration


Now let s see a few of the day to day d items
Now Let’s See A Few of published in April 2008 by NENA as a joint the Day-to-Day (D) Items

[Speaker go to .xls file to display “D” items]


Your turn to help
* Your Turn To Help * published in April 2008 by NENA as a joint

The Team has more work to do however it was important to share this effort with you and seek your feedback regarding the overall effort, specific topics of concern, suggested process issues and the like…

EMAIL YOUR FEEDBACK TO;

[email protected]

Or

[email protected]

Or see any of the presenters here today!


Contact info for the panelists
Contact Info for the Panelists published in April 2008 by NENA as a joint


In addition to the panelists and others, published in April 2008 by NENA as a joint the following individuals are recognized for their OUTSTANDING contributions in development of the updated document.


Where to find the original tools
Where To Find published in April 2008 by NENA as a joint The Original Tools?

The original OID can be viewed or downloaded from; http://www.nena.org/operations/standards/service-capability-criteria-rating-scale

The original ANS document can be viewed or downloaded from; http://www.apcointl.com/new/commcenter911/documents/APCO-NENA-ANS1-102-1web.pdf


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