E government policies strategies and implementation
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E-Government Policies, Strategies and Implementation. Jamal Shahin Institute for European Studies, Vrije Universiteit Brussel 15:00 – 15:20, 21 December 2009. eGovernment. Trends Infrastructure to services to applications. Towards governance. Government for all.

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E government policies strategies and implementation

E-Government Policies, Strategies and Implementation

Jamal ShahinInstitute for European Studies, VrijeUniversiteitBrussel

15:00 – 15:20, 21 December 2009


Egovernment

eGovernment

  • Trends

    • Infrastructure to services to applications.

    • Towards governance.

    • Government for all.

    • Reshaping the public sector.

  • Opportunities (and challenges)

    • Efficiency and effectiveness

    • Enhancing innovation

    • Engagement on a large scale


Routes to egovernment

Routes to eGovernment

  • Four steps:

    Vision

    Strategy

    Implementation

    Monitoring


The european example

The European example

Caveat: each region has specificities

  • EU experience influenced by:

    nature of the EU

    political conditions

    institutional environment

    socio-cultural issues

    infrastructure


A european vision

A European vision

  • The Internet, and other information networks, have played a central role in the European agendas for the public sector since 1979...

  • but the role has often been technologically, and not politically determined, leading to problems in implementation.


Vision 1 0 eeurope 2002

Vision 1.0: eEurope 2002

  • Bringing every citizen, home and school, every business and administration online.

  • Creating a digitally literate Europe, supported by an entrepreneurial culture.

  • Ensuring that the whole process is socially inclusive, builds consumer trust and strengthens social cohesion.


Vision 1 1 eeurope 2005

Vision 1.1: eEurope 2005

Cheaper

Faster

More secure

Internet


Vision 1 9 egov action plan

Vision 1.9: eGov Action Plan

  • Leaving no citizen behind.

  • Making efficiency and effectiveness a reality.

  • Implementing high-impact key services for citizens and businesses.

  • Putting key enablers in place.

  • Strengthening participation and democratic decision making.


Vision 2 0 egov declaration

Vision 2.0: eGov Declaration

  • User-centric eGovernment services.

  • Seamless eGovernmentservices.

  • Efficiency and effectiveness is enabled.

  • Implementation is made possible by appropriate key enablers and legal and technical preconditions.


Adapting to change

Adapting to change

  • Vision and strategy development is:

    Building technologies

    Redesigning processes

    Changing mindsets


Building for change

Building for change

  • Implementation of policy, strategy

  • Institution and infrastructure building

  • Training in:

    • Technologies

    • Processes

    • Mindsets

  • User focus

    • Government employees are users too


Monitoring change

Monitoring change

  • Monitoring of developments

    • Benchmarks

    • Clear objectives

  • Gathering feedback

  • Good practice frameworks

  • Knowledge portals / platforms

    • Sharing experience

    • Learning from others


Recommendations

Recommendations

  • “eGovernment is not about technology”

  • Prepare for fundamental changes

    • Vision and strategy for implementation.

  • Invest in skills, not only technology

    • Training is crucial.

    • Share knowledge across borders.

  • Feedback and monitoring are vital

    • Global frameworks facilitate and encourage.


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