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Professionalism: The Key to Career Success

Professionalism: The Key to Career Success. David Cohen dcohen@cohentraining.com www.cohentraining.com. What is Business Etiquette?. People will forget what you said. People will forget what you did. But people will never forget how you made them feel.

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Professionalism: The Key to Career Success

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  1. Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com www.cohentraining.com

  2. What is Business Etiquette?

  3. People will forget what you said. People will forget what you did. But people will never forget how you made them feel.

  4. Principles of Impeccable Work Behavior • Be Careful with Your Appearance • Expand Your Knowledge • Honor Your Working Hours • Be Friendly • Keep Personal Information to Yourself • Be Positive and Supportive • Keep an Open Mind

  5. Principles of Impeccable Work Behavior • Follow Through • Communicate • Listen • Solve Your Own Problems • Work Hard • Don’t Be in too Big a Hurry to Advance

  6. Meeting People • Unexpected Guests • When You’re in an Inside Office • When You’re the Person Guests Come to See • Shaking Hands • Introducing People

  7. Remembering Names • Be Sure You Actually Hear the Name • Use the Name as Quickly as Possible • Make Note of the Person’s Prominent Features • Find Out More • Concentrate

  8. When You Forget a Name

  9. When Introductions Are Forgotten

  10. Telephone Etiquette • Sit Up Straight, Breathe Deeply and Smile • Reach for a Pad and Pen • Answer by the Third Ring • Identify Yourself Immediately • Be Courteous, Friendly and Professional • Pay Attention

  11. Telephone Etiquette • Transfer Calls only when Necessary • When You Must Leave the Line • React to the Other Person’s Conversation • Eliminate Background Noise • NO SPEAKER PHONES!! • End the Call Positively

  12. Screening Calls

  13. Making and Returning Calls • Always Return Phone Calls • Leave a Complete Message • Be Brief

  14. Planning and Attending Business Meetings • Who Should Attend? • Where Should It Be Held? • Promptness • Greetings • Honoring Territory • Touch

  15. Planning and Attending Business Meetings • Keep Your Clothes On • Position Yourself • Use Your Voice Appropriately • Listen • Leaving the Meeting

  16. Attending Business Meals • Breakfast Meetings • The Three Martini Lunch • Dinner Meetings • Thank You Notes • Can You Refuse? • Responding to Invitations

  17. Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com www.cohentraining.com

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